Ratings based on 691 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel!!

Posted Aug 27, 2017
This is a very nice hotel and the staff was great. My only complaint would be breakfast. Unlike most hotels you have to pay for the same exact breakfast that you get at other hotels. It was still a buffet and it was nothing special at all.
Comment from Hotel Management
Sep 13, 2017 by Guest Services, Hotel Management
So glad you enjoyed your stay. Though breakfast buffet is not included, we do try to change several of the items on the buffet each day to make it more interesting and inviting for longer stay guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome!

Posted Aug 27, 2017
Great experience. Friendly staff. Very clean. There was nice gym and a great pool. IT was very relaxing and inviting.
Comment from Hotel Management
Sep 13, 2017 by Guest Services, Hotel Management
So glad you enjoyed!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Awesomeness!! X. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Sep 13, 2017 by Guest Services, Hotel Management
Thank you!
2 out of 5
by A verified traveler from Germany

Posted Aug 23, 2017
Our room was located in the 2nd floor. In a wonderful landscape we had a sight of 4 metres until a wall that belonged to the Hotel. The Highway is just in front of the Hotel and in the early morning (3 a. m.) the commercial trains are so noisy that we could not sleep anymore even the windows were closed. We were happy when we left the Hotel very early in the morning.
Comment from Hotel Management
Sep 15, 2017 by Guest Services, Hotel Management
We do apologize that you did not enjoy a restful night during your stay. We do try to accommodate guest view requests whenever possible. Please let us know ahead of time if you have a special request.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Family vacation

Posted Jul 22, 2017
Cons: Would like to see an area to gather and eat food brought in from the outside.
Overall very good. The staff was very helpful and friendly
Comment from Hotel Management
Aug 18, 2017 by Guest Services, Hotel Management
Thank you for choosing DoubleTree for your Family vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale

Very modern rooms and bathrooms.

Posted Jul 19, 2017
Cons: A brighter desk lamp or lighting over the desk.
clean, quiet and really nice hotel. The junior suite I was in was as nice as any I've ever experienced at any price.
Comment from Hotel Management
Aug 18, 2017 by Guest Services, Hotel Management
Thank you! So glad you liked our new bathrooms!
1 out of 5
by Cheryl

BODY FLUIDS

Posted Jun 26, 2017 on Hotels
UPON CHECK IN OUR RESERVATION WAS NOT CORRECT. I RESERVED 2 ROOMS, PAYING FOR BOTH. I PUT MY NAME ON ROOM 1 AND MY GUESTS NAME ON ROOM 2. UPON CHECK IN THEY DID NOT HAVE THE 2ND ROOM FOR MY GUEST. THEY MADE THAT RIGHT....BUT 2 HOURS LATER THEY CALLED AND ASKED IF I WAS GOING TO CHECK IN, I TOLD THEM I ALREADY HAD...UPON GETTING IN OUR ROOM THE BED APPEARED TO HAVE BODILY FLUIDS IN BETWEEN THE SHEETS, THE PILLOWS SMELLED LIKE BODY ODOR AND THE COMFORTOR HAD BLOOD ON IT, ALL THEY WOULD SAY WAS, "IM SORRY, HAVE YOU HAD BREAKFAST?" THEN WHEN I CALLED ON MONDAY ALL THEY OFFERED US WAS $50.00 OFF OF A $300.00 ROOM, I HAVE HAD TO CALL MANY TIMES TO TRY AND RECEIVE SATISFACTION.
Comment from Hotel Management
Aug 18, 2017 by GuestServices, Hotel Management
After reading your review, we are researching with Expedia the issues with your reservations to ensure, wherever the mishap occurred, that it is not repeated. Additionally, our team is investigating the room in which you stayed to find out the circumstances around the in-room issues so that we can resolve our procedures and address training issues. On behalf of our team we do apologize for the inconveniences and frustrations experienced and are working diligently to ensure they are not repeated.
4 out of 5
by Cassandra

Nice clean room, but A/C unit was loud

Posted Jun 26, 2017 on Hotels
Staff were super friendly and efficient! And they offered cookies to welcome us - nice touch. Elevator inside could use some refinishing/update. Room was nice and clean! Towels were longer than a typical small hotel towel which was really nice. Only downfall was the A/C was so loud every time it came on that it woke us up. Our view from room was of a rooftop, but we were just there to sleep/shower. Overall we appreciated the clean room, nice staff and lobby area, but the loud A/C clicking on did not help us get a good night's sleep : /
Comment from Hotel Management
Aug 18, 2017 by GuestServices, Hotel Management
Thank you for the feedback. We are investigating the room in which yo stayed so that our maintenance team can fix or replace that A/C unit. We do appreciate this feedback, especially when guests let us know the room specifics, so that we can address the mechanical concerns promptly and allow you to enjoy a restful night's sleep.
5 out of 5
by A verified traveler

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by GuestServices, Hotel Management
Thank you for the 5 star rating.
4 out of 5
by Shalvette

Great stay

Posted Jun 21, 2017 on Hotels
Good
Comment from Hotel Management
Jun 27, 2017 by GuestServices, Hotel Management
We appreciate the 4 star review.