Ratings based on 906 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Excellent

Posted Aug 1, 2017
Staff in the counter was very welcoming and our room was cleaned everyday with new towels and other bath accessories filled up.. I would like to say thank you for making our stay comfortable.
Comment from Hotel Management
Aug 1, 2017 by Toby, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location & stellar service

Posted Jul 30, 2017
Customer service exceeded my expectations and everything, from check in to check out, was smooth. As a single woman traveling for work security is top priority and the hotel takes extra steps to make sure things are monitored. Room = fantastic, clean, comfortable, & nicely appointed. Staff= stellar!
Comment from Hotel Management
Aug 1, 2017 by Toby, Hotel Management
Thanks for the excellent review! We appreciate all your kind words as well as your business!
5 out of 5
Recommended
for Families
by A verified traveler

Love this hotel.

Posted Jul 17, 2017
Location: Sedona canyon is close by; deer farm; williams
The hotel is clean; good laundry facility; free drinks and snacks facility encourage guess to go and sit outside.
Comment from Hotel Management
Jul 21, 2017 by Hilton Garden Inn team, Hotel Management
Thank you for your valuable feedback we really do appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Jul 16, 2017
Pros: Hotel was clean, staff was friendly. Wish they had included a free breakfast.
Cons: Wish they would have offered a free breakfast. That was definitely not a deal breaker though; it was a great and affordable place to stay.
Location: Flagstaff was beautiful! Nice downtown area with plenty of quaint shops. Wish we could have stayed longer but were on our way to California.
The woman working the front desk at check-in (didn't get her name) was very friendly and helpful. Hotel was clean, staff was friendly. They did offer complimentary coffee, tea, and muffins!
Comment from Hotel Management
Jul 18, 2017 by Toby, Hotel Management
Thanks for all your kind words. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, lots of food and shopping nearby.

Posted Jul 14, 2017
Really enjoyed our stay. This hotel was close to some great dining in the historic downtown area.
Comment from Hotel Management
Jul 18, 2017 by Toby, Hotel Management
Thanks for the excellent review. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for tourism

Posted Jun 25, 2017
Best for tourism has everything you need and very clean
Comment from Hotel Management
Jun 30, 2017 by Hilton Garden Inn Team, Hotel Management
Thank you for choosing to stay with us at the Hilton Garden Inn. We appreciate your feed back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs, CO

Great Location

Posted May 25, 2017
Pros: clean and updated
Location: Grand Canyon is about 80 miles away, so this is a perfect location to start from.
I stayed here on a road trip, very last minute. The front desk staff was great, very friendly and helpful. My room (which I booked about 15 minutes prior to arrival) was very clean and comfortable. I literally only slept, showered and was on my way again the next morning....but I will be back on my return in a few days.
Comment from Hotel Management
Jul 18, 2017 by Toby, Hotel Management
Thanks for the great review! We look forward to welcoming you back soon!
4 out of 5
by Wil

Almost but not quite.

Posted May 23, 2017 on Hotels
Our stay at the Hilton Garden Inn would have been great except for a couple of details. The bathroom was very small, so small in fact that you almost have to sit on the toilet with the lid down to use the mirror & sink thats how close they are. There is only one mirror in the room, so if the wife is putting her makeup on there is no room for you to do your shaving or use the bathroom if you need to. Other than those 2 things the rest was great. When we got there check in was a breeze. The staff was very friendly & courteous eager to help in any way they can. We were informed of the restaurants close by and of the amenities located at the motel. Check out was the same quick and easy. They almost made for a perfect stay but fell a little short. I would stay there again but I would be even more inclined if there were at least another mirror in the room. I almost forgot, the bed was not exactly the most comfortable however if you're really tired I guess it really doesn't matter you'll be out anyway.
Comment from Hotel Management
Jul 18, 2017 by Toby, Hotel Management
Thanks for all the feedback. I'm sorry to hear about the apparent lack of a second mirror in the room. There should have been a full length mirror just outside the bathroom on the wall. I will have to have maintenance look at your room to make sure that it is there and if not get it replaced immediately. Thanks, Toby Gladden General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Train your staff

Posted May 12, 2017
Room was very comfortable clean. Jordan--front desk customer service lacked just that customer service. She was rude, unfriendly and chose not to inform us on the complimentary hours. We overheard her as she checked in another guest. I had to ask her only then did she inform us. Not only that but she also stated you het 1 complimentary drink not true jordan there were others in there slamming those drink down!!!! Retrain this girl please.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Wonderful experience

Posted May 1, 2017
Staff was very friendly and checked on our comfort often. Pleasant atmosphere, very clean room, and wonderful View. Snack very knowledgeable about the surrounding areas and what to do. Recommended restaurants and activities for my husband and me. We did not want to leave