Ratings based on 839 Verified Reviews

3.3 out of 5
66% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Flagstaff birthday party

Posted Aug 17, 2017
Pros: very nice place to stay.
This an older hotel, but is in very good shape. There was a construction crew present during the day, but we did not notice they were there. This place has been very well taken care of. I will stay again.
1 out of 5
by A verified traveler from Phoenix,Arizona

Front desk.

Posted Jul 8, 2017
Pros: NOTHING AT ALL.
Cons: The place needs a whole new look with managers in place that really do care about there guest.
Location: You have to drive if you would like to do something. Nothing but other Hotels/Motels surrounding this area. Wish i had taken some photos but did not.
When i checked in on Friday night i asked about the housekeeping in the event of my pet will not run out the door. The answer i received was shocking to me and i just had to gasp at the answer the gentleman and women gave me at this time of Housekeeping. " We do not have housekeeping here on a daily base" You would have to call the front desk and ask for linen change on your bed as will as asking for more towels". Yet i was still charged the pet fee. If this was the answer i knew i was going to get before booking this Hotel through this company i would have never pad for this type of accommodations on line with this company. Also the free breakfast is a BIG JOKE for they would watch you close around the corner and they did not have much at all, also the coffee was cold/warm at the time. Parking is also a JOKE for there was really none at all and you had to drive around to find a parking space. I will never stay here again or any other Quality Inn.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
I am terribly sorry for the manner you were responded by our staff regarding housekeeping service. Your feedback will be forwarded to our hotel administrator, thank you for bringing this really sad experience to our attention. I assure you that this is verified and will be called to the attention of concerned staff. Looking forward to the opportunity of serving you better in the near future. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel and great staff.

Posted Jul 2, 2017
Pros: Clean, nice area.
Location: Flagstaff is a neat town and there seemed to be a decent amount of stuff to do. Their was an observatory, a park, plenty of coffee shops, etc.
The room was cleaned each day. The breakfast was the same each day, but good (the milk was cold!). They keep everything well stocked. Wifi was great. Pool is small, but clean.
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
Thank you for sharing this positive feedback about your recent stay here at our hotel. Please know that we value your feedback and we are delighted to hear that you were pleased with your stay except for the milk at breakfast. We appreciate your review, this is shared with our key people for reference, thank you very much for your business.
3 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Signs of age. Could use a facelift

Posted Jul 1, 2017
A place to sleep. But nothing special for the price. I stayed in MUCH better a few days later at same price
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
We thank you for taking the time to complete our survey. Please do call the attention of our team for your concerns on your next visit. We will do our best to make your next stay a comfortable and enjoyable.Thank you for choosing to stay with us,we hope to see you again to show you a far better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay for the price!

Posted Jun 26, 2017
Pros: The price.
Cons: Shampoo the carpets. My feet turned black!
Location: Route 66: lots of good restaurants and the Bohemian-style downtown was fun.
Clean room and outside heated pool. Great standard hot breakfast of eggs, sausage, seasoned potatoes, and waffles with cereal, pastries, juice, and fruit. The carpet in the room needed a shampoo. Altogether a great stay at a great price. Stayed here two days for a trip to the Grand Canyon.
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
We are happy to learn that you enjoyed the value and the amenities of our hotel. It is wonderful to hear that you enjoyed your stay and that you have rated our offerings positively. We appreciate your feedback and we are very glad that you were pleased with your stay. Let us know if you need assistance on your next visit. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin,Tx.

Nice hotel close to the canyon

Posted Jun 3, 2017
A good place centrally located in a great area. With comfort and a nice staff
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
We can’t thank you enough for leaving us a excellent remarks. We are glad that we have impressed you with our amenities,services and accommodation. On behalf of our staff ,we thank you so much for the compliments of the good location of our hotel.We hope to see you again when your travels bring you back to the area! Kind regards.
3 out of 5
by Douglas

This traveler left a rating score only Posted May 21, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Met our needs

Posted May 7, 2017
Pros: Central to our plans
Cons: Firmer mattress
Very pleased with overall experience central to our planned activities
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for letting us know that you were satisfied with the quality of accommodation we provided during your visit. We look forward to serving you again soon. Kind regards.
2 out of 5
by A verified traveler

Roach Motel

Posted May 2, 2017 on Hotels
I requested a room on the 1st floor because I had my father with me who uses a walker and they didn't accommodate us and had NO elevator. Coffee maker was dirty from someone else's prior stay. Noisy at early morning hours for a weekday stay. Very unhappy
4 out of 5
by A verified traveler

Reasonable price - Quality stay

Posted Apr 30, 2017 on Hotels
The staff was courteous and polite. The room was clean . There is a complimentary breakfast that was decent and plentiful. Laundry area was well maintained. Very close to various restaurants and even Walmart if you need to grab some forgotten items.