Exterior

Reviews of Residence Inn by Marriott Flagstaff

3 out of 5
Residence Inn by Marriott Flagstaff
100 North Humphreys Street, Flagstaff, AZ

Reviews

9.6

Exceptional

Rating 10 - Excellent. 802 out of 962 reviews" "
Rating 8 - Good. 110 out of 962 reviews" "
Rating 6 - Okay. 23 out of 962 reviews" "
Rating 4 - Poor. 13 out of 962 reviews" "
Rating 2 - Terrible. 14 out of 962 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Andres

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 3 nights in Jan 2024

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, hotel was clean and staff was friendly. The location was exactly what we needed.
Stayed 1 night in Feb 2024

10/10 Excellent

Harold, Charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay each time we travel from Scottsdale to Flagstaff, great location, great staff, and highly recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached parking for $9/day. Breakfast was great. Perfect place to stay if you want to be downtown.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael, Scottsdale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great person at the desk.
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Alba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress’s need to be change they are uncomfortable
Stayed 1 night in Jan 2024
Response from Brandon on Feb 8, 2024
Hello Alba! Thank you for your response! We are sorry you didn't like the bed and I will note it to our management and housekeeping. We are getting brand new beds for the 2024 fiscal year and hope the next time you stay, the bed will be more to your liking! That said, we appreciate any feedback since it helps us improve our product! Thank you for choosing Marriott and we hope to see you again.

10/10 Excellent

Debra, Jonesboro

Liked: Staff & service, property conditions & facilities
Very nice accommodations!
Stayed 1 night in Jan 2024
Response from Brandon on Jan 18, 2024
Thank you Debra for your post-stay response. We appreciate all reviews and are so happy we met your accommodation needs. We hope you have a safe journey to your next destination and thank you for choosing the Residence Inn by Marriott in lovely Flagstaff, Arizona! We hope to see you again!

10/10 Excellent

Kelly, Bozeman

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the layout of the room, and the location is excellent with regard to walking to shopping/variety of restaurants. Best part is the staff. Joshua at the front desk was friendly and professional. Best of all, Rudy, the maintenance engineer, bent over backwards to help us with a unique vehicular problem. So happy we stopped here for the night.
Stayed 1 night in Jan 2024
Response from Brandon on Jan 18, 2024
Thank you Kelly for your post-stay review! We absolutely love to hear when our staff members get special shout outs and will let Josh (and especially Rudy) know just how much you appreciated their assistance. Have a wonderful day and thank you for choosing the Residence Inn by Marriott in Downtown Flagstaff, Arizona.

10/10 Excellent

christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the stay nice and clean place
Stayed 2 nights in Dec 2023
Response from Brandon on Dec 28, 2023
Thank you so much for your positive review of our hotel! We are glad you had a pleasant stay with and we hope you come back next time you find yourself in Northern Arizona! Have a wonderful rest of your holidays and happy new year!

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury for families
We were very impressed walking in. The lobby is decorated great and they had letters for Santa and a box for the kids which my daughter loved. Then seeing the elevators we were impressed again. It was large and looked really nice but over all the room itself sold us. The room is very large and we loved the kitchenette which we technically didn’t need but was a very nice addition.
Stayed 1 night in Dec 2023
Response from Brandon on Dec 28, 2023
Thank you for your guest response! We are so glad you and your family enjoyed your stay with us. We especially love when kids love our hotel...There is just something nice about the approval of kids :)We hope you come back again next time you find yourself in Flagstaff, Arizona. Have a wonderful Holiday season and a joyous New Years!

10/10 Excellent

Moriah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Good breakfast options. Very friendly staff.
Stayed 1 night in Dec 2023
Response from Brandon on Dec 28, 2023
Hello Moriah! We are glad you enjoyed your stay with us! We hope to see you the next time you are in Flagstaff, Arizona. Have a wonderful rest of your holiday season and we hope to see you again! Happy New Year!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brandon on Dec 28, 2023
Hello Lisa! Thank you for your response to the post-stay review! We are so glad you enjoyed your stay and we hope to see you the next time you are in Northern Arizona. Have a wonderful remainder of your holiday season and Happy New Year!

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked staying here, definitely coming back
Stayed 1 night in Dec 2023
Response from Brandon on Dec 17, 2023
Thank you so much for your response! We are so glad that you love staying at our hotel and we hope you always stay here when you come to Flagstaff. If you have any particular room requests in the future, please call us directly and we will be more than happy to accommodate you the best we can. Thank you for choosing Residence Inn- Downtown Flagstaff by Marriott.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Josh at front desk was very helpful with both hotel and local information. Room set-up was great with kitchenette and amenities.
Stayed 1 night in Nov 2023
Response from Olivia on Dec 3, 2023
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Brandon on Nov 28, 2023
Thank you so much for your guest response Post-Stay review! We are so glad you had a great stay with us and we hope you come back the next time you are in town. Have a wonderful holiday season and thank you for choosing Residence Inn by Marriott.

4/10 Poor

Christopher

Stayed 2 nights in Oct 2023
Response from Brandon on Feb 8, 2024
Thank you so much for your review! We appreciate all feedback and will inform our agents to get the guest's name right! Have a great day! Thank you for choosing Marriott.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Brandon on Nov 23, 2023
Thank you Richard for your response! We are so happy you had a pleasant experience with us. We truly appreciate any feedback our guests give us and positive reviews tell us we are on an even keel. Thank you for choosing Marriott and we hope to see you again the next time you are in Flagstaff. Have a great holiday season!

10/10 Excellent

guru

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staffs are super smiling, friendly and welcoming. The room was super clean, hygiene and spacious. Even the bathroom was very neat and clean. The only thing which i dint like is they charge $9 for parking even after spending a lot on our room stays. Everything else was perfect.
Response from Olivia on Nov 15, 2023
Hello, Thank you so much for your positive feedback, we truly appreciate it! We are happy you enjoyed your stay and hope we can provide you with an excellent stay again next time you are in flagstaff!

10/10 Excellent

Steve

Stayed 3 nights in Nov 2023
Response from Olivia on Dec 3, 2023
Thank you for your feedback, we truly appreciate it!

10/10 Excellent

Michael, Scottsdale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing you need while in Flagstaff is within walking distance. The train is a little loud but manageable. Make sure to stop in to Roosterbus men’s store if you are looking for cool men’s clothes. Enjoy!!
Stayed 1 night in Nov 2023
Response from Brandon on Nov 9, 2023
Hello Michael, thank you for your response! We appreciate all reviews as it helps us improve our guest satisfaction. It's a bonus when the review is positive :)We are glad you enjoyed your stay with us and we hope you come back again soon! Thank you for choosing Residence Inn - Downtown Flagstaff by Marriott. Cheers!

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Brandon on Nov 30, 2023
Thank you for your guest post-stay review of our hotel! We are always happy to hear when our guests have a satisfactory stay, it lets us know we are hitting all the marks we need to. Thank you for choosing Residence Inn in Historic Downtown Flagstaff and we hope to see you again the next time you are in Northern Arizona.

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Title Needed
Upon check-in, we had a bit of technical difficulty where it took over 10 minutes for me to check-in. I also noticed the staff offering water to customers coming in but was not given that option. The purpose of selecting this hotel was the indoor pool but it was disappointing that the pool was closed during the indicated time (9am - 10pm). Our last day, we were informed the pool should be open when the locksmith opens and there is nothing wrong with the pool; but only to find out they had to test the chemicals again which will take another hour; which was already time to check-out. Overall, my stay was a bit disappointing.
Stayed 2 nights in Nov 2023
Response from Brandon on Nov 11, 2023
Hello Kara! On behalf of the hotel, we would like to apologize for not having the pool open when you wanted to use it. We understand how disappointing that is, especially with kids that just want to go to the pool (I was one of those kids!). We did inform our management team to reach out and we did waive that parking at least. With 3rd party reservations, unfortunately we can't modify the rates otherwise we would take some off the rate. If you are a member with Bonvoy, let us know. We can send some points if that might help a little. Aside from the pool, I hope everything else was up to Marriott standards. Disappointed guests are the last thing we want and we hope you stay with us in the future so we can make a better impression. When you do book, please give us a call so we can make sure everything is perfect for you the next time around. Any feedback is good feedback and we thank you for your response and have a wonderful day. Thank you for choosing Residence Inn - Downtown Flagstaff by Marriott.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Flagstaff spot
This is a great location for visiting Flagstaff, especially when you are bringing your dog along. This hotel is centrally located, making it easy to walk to parks, restaurants, breweries etc. plus easy trail access from the town. The hotel is so clean, comfortable and has everything you need. The staff was friendly and inviting, and they offer a yummy complimentary breakfast to start your day. The room was spacious, with big windows that brought in lots of light to brighten your day. Travelling with a dog is always a little tricky, but this hotel makes it easy. Dog treats at the front desk, a park right across the street, and if your furry friend is well behaved, they allow your dog to stay in the room unattended, which was much appreciated after our hike. I highly recommend this spot especially if you are just getting to know Flagstaff.
Stayed 2 nights in Nov 2023
Response from GM on Nov 6, 2023
Thank You for staying with us, we are glad you had a great stay, and hope to see you again. Thanks Again.

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty new and we enjoyed our stay. The "Maps" app got us to the general location but didn't quite get us to the hotel. The "Owl Cafe'" is just down the street a few blocks from the hotel and it was excellent!
Stayed 1 night in Oct 2023
Response from Brandon on Nov 6, 2023
Thank you for your review, Ronnie! We are so happy you enjoyed your stay with us in downtown Flagstaff. We appreciate you and we hope to see you the next time you are in Northern Arizona. Apologies for the maps issue. The orientation is a bit counterintuitive, I agree.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brandon on Nov 5, 2023
Thank you so much for your response! We appreciate any and all feedback from our guests. We are glad you had a pleasant experience at our hotel and we hope you always come back and stay with us then next time you come to Northern Arizona. Thank you for choosing Residence Inn - Downtown Flagstaff by Marriott.

10/10 Excellent

Mandy

Stayed 1 night in Nov 2023
Response from Brandon on Nov 5, 2023
Thank you for your response and we hope you stay with us again in the future! We love to know where we can improve, no matter how little and every bit of encouragement is appreciated. We hope you stay with us again the next time you are in Northern Arizona!

10/10 Excellent

andrew

Stayed 1 night in Oct 2023
Response from Brandon on Nov 23, 2023
Thank you so much for taking the time to let us know you enjoyed your stay with us! Feedback of any kind is greatly appreciated, but positive reviews let us know we are doing a good job in proving a great experience for all guests of the Residence Inn in downtown Flagstaff. We hope to see you again and thank you for choosing Marriott.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
This is a very nice hotel. Great location. Very clean and new. And this is a small thing, but the pillows are very comfortable.
Stayed 1 night in Oct 2023
Response from Brandon on Nov 5, 2023
Thank you Kelly for your response! We are so happy you have a great stay and you enjoyed our pillows :) We hope you come again next time you are in Flagstaff. Thank you for choosing Residence Inn by Marriott in historic Downtown Flagstaff.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brandon on Nov 5, 2023
Thank you Gordon for your response! If there is anything that we can do even a little better, please let us know! We are open to feedback no matter what as it helps us improve our guest experience and keeps them coming back! Thank you for choosing Residence Inn - Downtown Flagstaff and please come again next time you are in Flagstaff.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful quiet room with small kitchen complete with full size refrigerator, 2 burner cook top and small dishwasher.
Stayed 1 night in Oct 2023
Response from Brandon on Nov 1, 2023
Thank you for your response Kristina! We are so happy you enjoyed your stay at our hotel and we hope you come back again in the future! Furthermore, thank you so much for choosing Marriott.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect. Great location to downtown, amazing breakfast, and nice size room for a family of 4 to mover around.
Stayed 1 night in Oct 2023
Response from Brandon on Oct 19, 2023
Thank you for your response, Eric! We are so happy you enjoyed your stay with Residence Inn - Downtown Flagstaff. We hope you come again the next time you're in our neck of the woods and thank you for choosing Marriott!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon on Oct 19, 2023
On behalf of the entire Residence Inn team in downtown Flagstaff, we are so happy you had a great stay and we appreciate your response. We hope you stay with us again in the future!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon on Oct 19, 2023
Thank you Patrick for your review of Residence Inn - Downtown Flagstaff! We are so happy you enjoyed your stay and we hope you stay with us again in the future.

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Brandon on Oct 19, 2023
Hello Derek! We are so thankful that you responded and that you enjoyed your stay with Residence Inn - Downtown Flagstaff. We hope you stay with us in the future and thank you for choosing Marriott.

10/10 Excellent

David

Stayed 4 nights in Sep 2023
Response from Brandon on Oct 19, 2023
Thank you so much for your post-stay review of our hotel! We truly appreciate getting any kind of feedback and we hope you stay with us in the future!

10/10 Excellent

David

Stayed 3 nights in Sep 2023
Response from Brandon on Nov 1, 2023
Hello David! We thank you for your guest post-stay review! Glad you had a wonderful time and we hope to see you next time. Have a great day! Thank you for choosing Residence Inn - Downtown Flagstaff by Marriott.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Brandon on Oct 3, 2023
Thank you David for staying with us and thank you for your review. We are so happy you had a great stay and we hope you continue to book the Residence Inn - by Marriott in Downtown Flagstaff when you travel through Flagstaff again!

10/10 Excellent

Jared

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandon on Oct 3, 2023
Thank you so much for your review of your stay. Glad we could provide a stay that was enjoyable for you and your family. Thank you for choosing Marriott and we hope you stay with us in the future!

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property downtown. Only downside is limited parking; arrive early.
Stayed 1 night in Aug 2023
Response from Joshua on Aug 25, 2023
Thank you for the review, Mr. Roy! We do have a second parking lot on our south side of the property that has more available parking! We hope we can serve you again! Thank you again for choosing to stay with us at Residence Inn!

10/10 Excellent

Pamela, Florence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit pricer than we usually pay for a 2 night stay, but it absolutely was worth it! The breakfast was one of the best we've ever had at a hotel. Thanks for a great experience.
Stayed 2 nights in Aug 2023
Response from Joshua on Aug 18, 2023
Thank you for choosing to stay with us here at Residence Inn! We appreciate your feedback, and we are glad that you had a great experience! We look forward to serving you again!

10/10 Excellent

Marylou

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Aug 2023
Response from Brandon on Oct 3, 2023
Thank you so much for rating us! I'm glad you had a great stay with us and we hope you stay with us in the future. Have a great evening and again, thank you for choosing Residence Inn - by Marriott in Historic Downtown Flagstaff

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Darleen on Jul 25, 2023
Thank you for your feedback. We are glad you had a wonderful stay. Whenever you are in the area, please come stay with us again.

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property, staff was very friendly, breakfast was great.
Stayed 4 nights in Apr 2023
Response from Courtney on Jul 8, 2023
Thank you for your response, we appreciate hearing what our guests thought of their stays with us. I'm happy to hear that you got to enjoy the amenities that our hotel has to offer and that our team was able to play their part in making this a truly memorable for you. We hope to see you again when your travels bring you back to Flagstaff.

6/10 Okay

Courtney

Liked: Staff & service
Disliked: Cleanliness
I’ve stayed here several times but this time the price was pretty costly and my room was in poor condition. Several different types of hair on the walls in the shower, the shower floor was brown and looked dirty. The lamp shade in the living room was broken and the top was cracked. Expect more for the price
Stayed 1 night in Jun 2023
Response from Courtney on Jul 2, 2023
Thank you for your response, I appreciate you taking the time to share your thoughts with us. Providing the highest level of service is our top priority and I sincerely apologize that we were not able to deliver that with you. I've shared your notes about the overall cleanliness of the room with our housekeeping leadership team to ensure this a one time occurrence. I hope you give us another chance to impress you on your next trip to Flagstaff.

10/10 Excellent

Celina, Phoenix

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Courtney on Jun 22, 2023
Thank you for your response, we love hearing what our valued guests thought of their stays with us. I'm happy to hear that you were able to enjoy the amenities we offer here to make your stay truly relaxing. We hope to see you again when your travels bring you back to Flagstaff.

8/10 Good

Scott, phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Courtney on Jun 21, 2023
Thank you for your response, we appreciate hearing what our guests thought of their stays with us. I'm happy to hear that you enjoyed your stay and that our team was able to make this a great experience for you. I hope you choose us again when your travels bring you back to Flagstaff.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
Wonderful large room, It was very clean, modern, and complete. Loved the thick comfy bedding. Also the perfect location downtown with easy walking to shops & restaurants. The front desk Person was so professional and friendly! Breakfast had many good options. The price for this hotel was well worth it! Will definitely plan to come here again.
Stayed 1 night in Jun 2023
Response from Courtney on Jun 21, 2023
Thank you for your response, we appreciate hearing our guests thoughts on their stays with us. I'm happy to hear that our team was able to go the extra mile to make your stay truly memorable. I hope to see you again when your travels bring you back to Flagstaff.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The one night stay was relaxing and wonderful for my wife and I. The breakfast staff was friendly and hardworking and seemed like they really loved being there with us. Also, the front office staff was great as well. My only issue is the charge for parking. Seems a little ridiculous and could stop me from booking Marriot Hotels in the future.
Stayed 1 night in Jun 2023
Response from Courtney on Jun 21, 2023
Thank you for taking the time to share your thoughts on your recent stay with us. I'm happy to hear that our team was able to make this such an enjoyable stay for you. I hope you choose us again when your travels bring you back to Flagstaff.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
excellent except a little noisy - lots of banging doors
Stayed 3 nights in Jun 2023
Response from Courtney on Jun 21, 2023
Thank you for your response, we love hearing what our guests thought of their stays with us. I'm happy to hear that our team was able to provide you the top tier service that we are known for. I hope you choose again when you return to Flagstaff.