Ratings based on 1,114 Verified Reviews

3.5 out of 5
74% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Convenient location next to I-40

Posted Jul 18, 2017
Pros: Conveniently located next to food, gas, and freeway onramp.
Cons: N/A
Location: Grand Canyon nearby, AZ Snowbowl for skiing in winter months, nice cool 7000 ft. elevation.
Facitlty is next door to a Cracker Barrel and Outback steakhouse, fuel stations right nearby, everything conveniently located. Room was comfortable and clean, and bed was nice too. Would stay here again.
Comment from Hotel Management
Aug 8, 2017 by sam, Hotel Management
We are filled to the brim with happiness as we were able to be a wonderful part in your travel. We hope you'll keep us a choice when you're back in the area. Thank you very much for allowing us to serve you with your accommodation needs
3 out of 5
by A verified traveler from Mango

It was nice waking up in Flagstaff but....

Posted Jul 5, 2017
The hotel room left a lot to be desired for. The hot breakfast was probably the highlight of the stay. The room's AC/Heat was very noisy & kept me from sleeping without waking. The room was to be expected from a Super 8 motel. All in all, not impressed & will avoid Super 8's in the future. The 1Hr. Drive to Grand Canyon and as nice & the hotel is right off of the Interstate!
Comment from Hotel Management
Jul 13, 2017 by sam, Hotel Management
Dear Guest, We are sorry to hear you did not enjoy your stay with us. Thank you for bringing these issues to our attention. I will make sure that all management staff will look into this situation. We would value the opportunity to provide you with a superior experience in the future. Thank you, Manager
2 out of 5
by A verified traveler

Bad experience

Posted Jun 26, 2017
Pros: Location was good with several areas to shop and get food.
Cons: Management and cleaning staff.
Location: Several shops and eating facilities close by.
Paid for the room for two days on business. Spent the first night uneventful, left for the day to attend meeting. Left inside the room some dish items and drinks in the refrigerator. Returned later in the after noon, found all the items missing from the room. Inquired with the cleaning staff who stated they did not know what happened to my belongings. Made contact with hotel management and it was suggested that I may have left the items at another location and did not know where the items could be.
Comment from Hotel Management
Jul 13, 2017 by sam, Hotel Management
Dear Guest, We are sorry to hear you did not enjoy your stay with us. Thank you for bringing these issues to our attention. I will make sure that all management staff will look into this situation. We would value the opportunity to provide you with a superior experience in the future. Thank you, Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Our halfway point to Texas

Posted May 31, 2017
Takes 2 days to get to Texas. This has been our halfway point. Staff is friendly. Hotel is conveniently off the freeway. Room was clean and comfy.
Comment from Hotel Management
Jul 13, 2017 by sam, Hotel Management
Dear , Thank you for leaving us a review. I am glad you enjoyed your overall stay with us and we provide everything you needed. I hope you had a great trip. Stay with us again soon!
2 out of 5
by A verified traveler

bad plumbing, hot water went out

Posted May 28, 2017
Pros: location
Cons: plumbing, hot water, phones
bad plumbing, hot water went out, room to room calling not working
Comment from Hotel Management
Jul 13, 2017 by sam, Hotel Management
Dear Guest, We are sorry to hear you did not enjoy your stay with us. Thank you for bringing these issues to our attention. I will make sure that all management staff will look into this situation. We would value the opportunity to provide you with a superior experience in the future. Thank you, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room, staff, and location. Crazy hoard

Posted May 26, 2017
Pros: nice room
Cons: breakfast control
Location: Arizona parks and res
from next door motel tourist bus really overwhelmed the breakfast facility. International guests came because HJ next door had lousy bfast I think. But the staff took it in stride.
2 out of 5
by A verified traveler from Arizona

A hotel in Flagstaff

Posted May 23, 2017
Pros: Bed was comfortable Good internet
Cons: Breakfast Bathroom
Only cold water for my shower. The breakfast was really weak and not replenished. The bed was comfortable and the room was clean, but the bath tub was in such bad shape, I was not comfortable taking a bath. The internet worked well.
Comment from Hotel Management
Jul 13, 2017 by sam, Hotel Management
Dear Guest, We are sorry to hear you did not enjoy your stay with us. Thank you for bringing these issues to our attention. I will make sure that all management staff will look into this situation. We would value the opportunity to provide you with a superior experience in the future. Thank you, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Altoona, Iowa

Close to many attractions, easy access,

Posted May 20, 2017
Overall nice place, friendly staff, good price. Housekeeping could use a bit of improvement
Comment from Hotel Management
Jul 13, 2017 by sam, Hotel Management
Dear , Thank you for leaving us a review. I am glad you enjoyed your overall stay with us and we provide everything you needed. I hope you had a great trip. Stay with us again soon!
4 out of 5
by Lynnette

This traveler left a rating score only Posted May 19, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Fine for one night.

Posted May 17, 2017
Cons: Up grade.
Comfortable room. Runned down, but clean. Next to Cracker Barrel restaurant. "Homeless" man asking for local shelter first thing in the morning. Like we'd know staying in a motel. Then asked if we had food, but refused strawberries and muffin. He was diabetic. Then asked for money. Nope we have no money. He went to the next room with the same speel. Lady at the front desk was Great!
Comment from Hotel Management
Jul 13, 2017 by sam, Hotel Management
Dear Guest, We are sorry to hear you did not enjoy your stay with us. Thank you for bringing these issues to our attention. I will make sure that all management staff will look into this situation. We would value the opportunity to provide you with a superior experience in the future. Thank you, Manager