Chère Sun,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Ji, Guest Service Supervisor

Chère Sun,Merci d'avoir partagé votre expérience chez nous.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Au plaisir de vous recevoir à nouveau,Elise, Guest Service Agent

Chère Sun,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.À bientôt pour une nouvelle expérience positive. Bien cordialement,Selin, Operations Manager

Dear Nicolas,Thank you for sharing this review of your time at our hotel.We're thrilled to hear that you found our breakfast to your liking; our team takes great pride in offering a delicious start to the day with our extensive buffet range. It's also wonderful to know that the cleanliness of our rooms met your high standards, reflecting our commitment to providing a comfortable and spotless environment for our guests. Your commendation of our service is equally appreciated, as our staff strives to deliver exceptional experiences for every guest.We look forward to a return visit from you in the future.Best wishes,Ji, Guest Service Supervisor

Dear Kevin,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that you appreciated our great location.We hope to welcome you back soon.Best wishes,Ji, Guest Service Supervisor

Dear Guest, Thank you for your feedback.We are delighted to hear that you enjoyed our boutique style and central location in Leuven. Our team takes pride in providing excellent customer service, and we are glad that it met your expectations. It's also great to know that you found our rooms to be clean, well-appointed, and comfortable.We appreciate your kind words about our breakfast, and we're happy that it was above average for you. Our goal is to offer a pleasant stay for all our guests, and your feedback is valuable in achieving that.We look forward to welcoming you back. Best wishes,Elise, Guest Service Agent

Dear Guest,Thank you for this review about your recent stay.We appreciate your kind words about our room cleanliness and service. However, we are truly sorry to hear that you had trouble sleeping due to the outside noise. As our hotel is located in a university city, noise from students can sometimes be an issue. We do offer rooms on higher floors and at the backside of the hotel, which are generally quieter. Additionally, we provide earplugs for our guests' comfort.We understand the importance of a good night's sleep and will continue to work on improving our guests' experience. Your feedback is valuable to us, and we appreciate your understanding.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Elise, Guest Service Agent

Dear Sonia,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Wishing you all the best and looking forward to your next visit,Elise, Guest Service Agent

Dear Kendall Thank you for sharing your review with us! We are happy to hear that you liked our central location and hospitality of our staff. Hopefully we may welcome you again in the future! Kind regards Elise

Dear GlennThank you for reaching out and sharing your review with us. We highly appreciate the positive feedback towards our hotel location, room and breakfast as it helps us continue to improve our services.We are very sorry to hear that some of the facilities did not match your expectations. We would like to take your feedback into consideration and we will communicate this internally.Best regardsJi

Dear BrianMany thanks for taking your time to write a valuable review about our hotel as we can continue to improve our facilities and services.Best regardsJi

Dear GirishThank you for writing us a review. We are happy to hear you have enjoyed your stay with us.We appreciate the positive feedback towards the hotel, our location and bar.We hope to welcome you again in the future!Best,Ji

Dear NatalieThank you for taking time to share your experience with us! We are pleased to hear that you enjoyed your stay in Leuven! We hope we may welcome you again in the future! Kind regardsElise

Dear James,Thank you for your stay and nice score.We are looking forward to welcoming you back here.Regards,Penta team

Dear EdithThank you very much for the fine review. How nice to hear that everything was satisfactory during your stay! Hopefully we may welcome you again in Leuven! Kind regards Gert Elsen

Dear PaulThank you for the nice review!Hopefully we can welcome you again in Leuven.Kind regardsGert Elsen

Dear IdrisThank you for the nice review!Hopefully we can welcome you again in Leuven.Kind regardsGert Elsen

Dear Thank you for your nice review!Hopefully we can welcome you again in Leuven.Kind regardsGert Elsen

Dear Linda, Thank you so much for this amazing review. We are happy to read that you fully enjoyed your stay with us. See you soon back in Leuven! Kind regards,

Dear JamieThank you for the nice feedback!Hopefully we can welcome you again in Leuven.Kind regardsGert Elsen

Dear, Thank you so much for this great feedback. We are so happy that you had a great stay in our hotel. And we are looking forward to welcome you again. Kind regards,

Dear Jane, We would like to thank you for this 10/10. We are happy to see that you liked our hotel. I hope that we can welcome you again in the future. Kind regards, Selin

Dear, We would like to thank you for this wonderful review. We love to see that you liked our hotel. I hope that we can welcome you again in the future. Kind regards, Selin, guest service supervisor

Dear Charlene, Thank you so much for this feedback. Nice to hear you enjoyed our central location. Have a great day

Dear Dave, Thank you for this great feedback. Hope we can welcome you again soon. Kind regards,

Dear George, Thank you for this lovely feedback! Best regards,

Dear Andrei Thank you very much for your lovely feedback. We are looking forward to your next visit at pentahotels. Have a brilliant day and kindest regards from Leuven. Xavier Vanden Bossche Operations Manager

Dear John, Thank you for your feedback.

Dear Dan Thank you for taking the time to rate our hotel. Even if you write that you were not satisfied in this case, any feedback is important to us, because this is the only way we can improve. For us, that you have described your perception so honestly is a sign that there is a need for action here. I would like to apologize on behalf of my team for the inconvenience to you. Please be assured that this does not meet our standard. Thanks for your support. I hope that we can still welcome you again in the future, if your way leads back to Leuven, also to show you that your experiences are not the norm. Best regards Xavier Vanden Bossche Operations Manager

Dear Katsutoshi Thank you very much for your lovely feedback. We are happy to read that you enjoyed your stay with us. We are looking forward to your next visit at pentahotels. Have a brilliant day and kindest regards from Leuven. Xavier Vanden Bossche Operations Manager

Dear guest, Thank you very much for your review about your stay in Pentahotel Leuven. We regret that your experience was not as good as you expected. Pentahotel is situated in the middle of the city-centre. Due to the well-regarded universities, Leuven is known to be a "student-city". There are some bars on the "Grote Markt", which is a couple of minutes walking from the hotel. I am sorry we can not do anything about the noise from outside. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely,

Dear Guest, Thank you for taking the time to tell us about your experience at Pentahotel Leuven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pentahotel Leuven, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Kind regards Xavier Vanden Bossche Operations Manager

Dear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the Pentahotel Leuven. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve our service quality. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear, Thank you for this nice feedback. Have a pentastic day

Dear, Thank you for this feedback. Kind regards,

Dear, Thank you for your feedback. Have a pentastic day

Dear Christopher, Thank you for your review after your stay at Pentahotel Leuven. We'd like to sincerely apologize for the way your complaint was handled. We could and should have done a lot better. We have addressed this within our front office and housekeeping team and the appropriate measures have been taken to prevent this from occurring. Glad that you see the good potential of the hotel and rest assured that when you would come back in the near future, you will receive better service. We look forward to welcome you again. Best regards, Tim Evens Sales Manager