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Reviews of Sofitel Brussels Europe

5 out of 5
Sofitel Brussels Europe
Place Jourdan 1, Brussels

Reviews

9.4

Exceptional

Rating 10 - Excellent. 481 out of 663 reviews" "
Rating 8 - Good. 143 out of 663 reviews" "
Rating 6 - Okay. 26 out of 663 reviews" "
Rating 4 - Poor. 6 out of 663 reviews" "
Rating 2 - Terrible. 7 out of 663 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Traveled with partner
Liked: Staff & service, property conditions & facilities
Wonderful hotel. Our room was great and staff very helpful. We really felt at home there. Great location
Stayed 2 nights in Mar 2024
Response from Clara Rondini Guest Relation & Duty Manager on Mar 17, 2024
Dear Mr Edward,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.We are glad to read you felt like "at home".I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,

10/10 Excellent

mendel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clara Rondini Guest Relation & Duty Manager on Jan 12, 2024
Dear Sir or Madam,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.I will share it with our team.Kind regarsds,Clara RondiniGuest Relation & Duty Manager

10/10 Excellent

Mohammad, Giza

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, hotel is amazing, close ish to almost everything. It's mostly close to EU institutions though so you would have to walk a bit (30 mins) to get somewhere where you can do sightseeing and get good food. So really depends on what you are there for.
Stayed 3 nights in Oct 2023
Response from Contardi Sophie Guest Relation & Duty Manager on Oct 22, 2023
Dear Mr Mohammad,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 Good

Sergei, Toronto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, quite, super access to so much in the city. Fantastic facilities, our junior suite was impeccable. Generally, very good service, especially at the bar and the restaurant; the valet was not up to par, the attitude has no place in hospitality.
Stayed 2 nights in Sep 2023
Response from Contardi Sophie Guest Relation & Duty Manager on Sep 22, 2023
Dear Mr Sergei,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.However, I'm really sorry for the bad experience you had with our valley. In order to ensure that this type of situation does not occur again in the future, I will speak with our Front Office Manager.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Contardi Sophie Guest relation & Duty Manager

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt tucked away in a neighborhood versus in busy in the middle of everything. Room was hot and difficult to regulate temperature especially when sleeping.
Stayed 3 nights in Sep 2023
Response from Contardi Sophie Guest Relation & Duty Manager on Sep 16, 2023
Dear Mrs Kim,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However, I have noticed that you were not very satisfied with our air conditioning system. I apologize for that and rest assured that our technical manager will be notified of the situation in order to resolve it. Thank you again for sharing your experience,

8/10 Good

Chus

Liked: Cleanliness, staff & service, property conditions & facilities
It was too far from the center Very nice and quiet
Stayed 2 nights in Aug 2023
Response from Contardi Sophie Guest Relation & Duty Manage on Sep 16, 2023
Dear Mr Chus,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Excellent

ROGELIO, STUDIO CITY

Liked: Cleanliness, staff & service, property conditions & facilities
About 20minutes walk to city center crossing a nice park and many foods choices around the hotel. Clean hotel and room, will stay again. All staff very nice and approachable.
Stayed 4 nights in Aug 2023
Response from Contardi Sophie Guest Relations & Duty Manager on Sep 16, 2023
Dear Mr Rogelio,We would like to thank you for your time and your great comments regarding your stay at Sofitel Brussels Europe.It is a pleasure to see that you enjoyed your stay with us.Your comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence.We are looking forward to welcoming you to our establishment very soon. Yours Sincerely,

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For a five star hotel the amenities provided were very poor
Stayed 1 night in Aug 2023
Response from Contardi Sophie Guest Relation & Duty Manager on Sep 16, 2023
Dear Mrs Maria,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I would appreciate it if you could provide us with more details regarding what you expected from us regarding our amenities in order to ensure that you are satisfied with your stay in the future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

8/10 Good

mojgan, Laguna Hills

Stayed 1 night in Aug 2023
Response from Contardi Sophie Guest Relation & Duty Manager on Sep 16, 2023
Dear Mr Mojgan,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Excellent

mojgan, Laguna Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Aug 2023
Response from Contardi Sophie Guest relation & Duty Manager on Aug 22, 2023
Dear Mr Mojgan,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Contardi Sophie Guest relation & Duty Manager on Aug 12, 2023
Dear Mr David,The Sofitel's team would like to thank you for your time and your 10/10 rating.It is a pleasure to see that you enjoyed your stay with us.We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable.We are looking forward to welcome you back soon for another Sofitel experience.Yours Sincerely,

2/10 Terrible

Abhinav

Stayed 1 night in Aug 2023
Response from Contardi Sophie Guest relation & Duty Manager on Aug 8, 2023
Dear Mr Abhinav,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.For us to be able to provide some explanations and improve our service, we would appreciate if you could provide more details about the situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel, nice rooftop bar as well.
Stayed 1 night in Jul 2023
Response from Contardi Sophie Guest relation & Duty Manager on Jul 28, 2023
Dear Mr Rene,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

4/10 Poor

Gilda

Stayed 2 nights in Jul 2023
Response from Sophie Contardi Guest Relation & Duty Manager on Jul 24, 2023
Dear Mrs Gilda,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Could you please provide us more informations about your stay in order to provide you explanations about the situarion and to be able to do better for your futures stay ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Martin, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was amazingly friendly and the room was quite and extremely well appointed and clean.
Stayed 2 nights in Jun 2023
Response from Contardi Sophie Guest Relation & Duty Manager on Jun 29, 2023
Dear Mr Martin,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us particulary with our great location, our friendly staff, our very quiet rooms and extremely well appointed and clean.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 Excellent

Narvik

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice location clean hotel
Stayed 2 nights in Jun 2023
Response from Contardi Sophie Guest relation & Duty manager on Jun 24, 2023
Dear Mr Narvik,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us especially with the service and the atmosphere of our establishment.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 Good

Olivia

Stayed 3 nights in Apr 2023
Response from Contardi Sophie Guest relation & Duty Manager on Jun 26, 2023
Dear Mrs Olivia,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 Excellent

castro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2023
Response from Contardi Sophie Guest relation & Duty Manager on Jun 26, 2023
Dear Mr Castro,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 Excellent

KATIE

Stayed 1 night in Mar 2023
Response from Contardi Sophie Guest relation & Duty Manager on Jun 26, 2023
Dear Mrs Katie,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 Good

Jomay

Stayed 3 nights in Jan 2023
Response from Laurence on Jan 25, 2023
Dear Madam, Dear Sir, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. We are more than delighted to learn that you were satisfied by your stay with. Please rest assure that I will share your comments with our team and do not hesitate to share any additional comment you might have.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Excellent

VIKRAM, calgary

Response from Contardi Sophie Guest relation & Duty Manager on Jun 26, 2023
Dear Mr Vikram,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 Good

Cheryl, new york

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service messed up my orders several times.
Response from Laurence on Dec 14, 2022
Dear Madam, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us.Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. sincerely hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel with great staff. Everyone was nice and helpful. The breakfast was very good. The hotel was clean and in a great location.
Stayed 2 nights in Sep 2022
Response from Laurence on Oct 9, 2022
Dear Mrs Christina, First of all I would like to thank you for your loyalty towards the Accor group and for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us and more particularly by your breakfast experience, the great service and friendliness of our team members as well as the cleanliness and the location of our property. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

8/10 Good

Catherine

Stayed 7 nights in Sep 2022

10/10 Excellent

Fadi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel even though it allows pets
Stayed 3 nights in Aug 2022
Response from ok Laurence on Aug 10, 2022
Dear Sir, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us and more particularly by the cleanliness and the fact that we are a pet friendly property. Please rest assure taht I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Excellent

Cheryl, new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful.
Stayed 1 night in Jul 2022
Response from Laurence on Aug 10, 2022
Dera Mrs. Cheryl, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us. Please rest assure taht I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

8/10 Good

Valentina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position, boring restaurants, and they tried to charge us 66 Euros for two breakfasts we did not have. Housekeeping kept forgetting many of their tasks when servicing the room which is unexpected for a hotel in a big chain like Sofitel.
Stayed 4 nights in Jul 2022
Response from Laurence on Jul 27, 2022
Dear Madam, Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Brussels Europe we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback wiill be shared with the entire team, concerned head of department and Management in order totake the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

2/10 Terrible

P V

Stayed 1 night in Jul 2022
Response from Laurence on Jul 27, 2022
Dear Madam, Dear Sir, Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Brussels Europe, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As we continuously work to improve the quality of our services, I will be very grateful if you cant take few more minute of your time in order to provide a detailed feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Jul 2022
Response from Laurence on Jul 17, 2022
Dear Mr. James, First of all I would like to thank you for your recent visit and stay at Sofitel Brussels Europe. We are very grateful that you have taken the time to share your feedback with us and to evaluate the quality of our services. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us. Please rest assure taht I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but fix the hot water
This hotel was amazing however when we woke up to leave in the morning we could not get consistent hot water from our shower
Stayed 1 night in Jul 2022
Response from Laurence on Jul 12, 2022
Dear Mr. Ryan, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were satisfied by your stay with us. However we are sadenned to learn the inconvenience faced with the water temperature. Please rest assure that I will share your comments with our team and concerned department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Excellent

Bener, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2022
Response from Laurence on May 12, 2022
Dear Mrs Angela, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe and we are gratefull that you have taken the time to share your feedback. It is always a pleasure to receive positive feedback and to notice that you were fully satisfied by your stay with us and more particularly with the cleanliness of our property. Please rest assure that you feeedback will be transmitted to the entire Sofitel Brussels Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Excellent

Mariestella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There isn't another 5 star hotel in Brussels, which is kind of weird for a capital city. Even without the motivation of competition, the Sofitel does its best to maintain a high standard.
Stayed 2 nights in Apr 2022
Response from Laurence on Apr 30, 2022
Dear Madam, First of all I would like to truly thank you for your stay at The Sofitel Brussels Europe and for taking the time to share your feedback online. We very much appreciate your comments regarding your recent stay with us. It is such a pleasure to receive positive feedback. We are more than delighted to learn that you were fully satisfied by your recent visit and more particularly the high level of service and standards. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and in a near futur. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 Excellent

Constance

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the city center, a range of dining options on the square, staff were friendly, and the hotel is well appointed. Lovely local market in the square on Sunday. And it was very quiet.
Stayed 4 nights in Mar 2022
Response from Laurence on Apr 12, 2022
Dear Mrs. Constance , First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capital. We very much appreciate your evaluation and comments regarding your recent stay with us and we are more than gratefull that you have taken the time to share your feedback with us. It is always a pleasure to receive positive feedback and we are delighted to learn that you were fully satisfied by your stay with us more particularly the location of our property, the friendliness of our team. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Laurence Umulisa Guest Relation and Duty Manager

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Laurence on Nov 28, 2021
Dear Mr. Andres, First of all I would like to thank you for your stay at The Sofitel Brussels Europe. We are very grateful that you have taken the time to share your feedback with us. Please rest assure that I will share your review with the entire team. As we continuously try to improve our services, please do not hesitate to share any additional details related to your recent stay with us. We sincerely hope that we will have the chance to welcome you back in a near futur. Best regards, Laurence Guest Relation and Duty Manager

4/10 Poor

Daniel

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Our room reeked of mildew when we walked it. The translucent wall separating the shower from the bedroom was lined with black mold on the lower right corner. The room has seen some wear if you look a little closlely. Room 717. Didn't sleep all night on the mattress.
Stayed 1 night in Nov 2021

10/10 Excellent

Laurence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Romy on Sep 10, 2021
Chère Madame Laurence, Nous vous remercions d'avoir pris le temps de nous laisser cette excellente note. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement, Romy Hannes Front Office Manager

8/10 Good

malgorzata

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from Laurence on Sep 19, 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Guest Relation Manager

10/10 Excellent

Vern

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic location on the piazza! Very easy to get to from the airport on the train. ( Schummer stop. ) Perfectly maintained and beautiful hotel. Central to the park and other major attractions.
Stayed 1 night in Aug 2021
Response from Laurence on Aug 28, 2021
Dear Guest, We very much appreciate your evaluation regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive reviews. My colleagues and I are more than happy to learn that you were fully satisfied by your stay and particulary by the location of our property. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Guest Relation Manager

10/10 Excellent

Azadeh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you might want in a business trip
This hotel is best located of you are in Brussels for work. It gives you perfect access to business districts and also to lots of restaurants and bars. The hotel itself is super clean and comfortable, with a great tram of staff. They do all they can to make your stay as awesome as possible. In my last stay, they helped me get my covid test the night before my flight by reserving it, getting me the car and making sure everything is in order for me not to miss my flight due to forgetting the need for a covid test. Also, don’t forget trying their amazing massage / Spa and restaurant.
Stayed 1 night in Jun 2021
Response from Laurence on Jul 28, 2021
Dear Mr. Azadeh, We very much appreciate that you have taken the time to leave us with a feedback concerning your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, and we are delighted to read that enjoyed the comfort of our rooms, the service and attention offered by our staff members and the location. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Laurence Guest Relation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a beautiful hotel!!! very clean very modern and pet friendly! my husky was very comfy and it is in the perfect spot. walk out the front door and there is so much to do
Stayed 1 night in Aug 2020
Response from GRM on Aug 20, 2020
Dear Customer, Thank you for taking the time to share your experience with us ! It is always a pleasure to receive positive feedback. We hope to welcome you back soon. Warm regards, Hicham Guest Relations Manager

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Hicham on Jul 15, 2020
Dear Marcus, Thank you for your review, the entire team of the Sofitel Brussels Europe remains at your disposal may you need any further assistance. Warm regards, Hicham

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from GRM on Feb 4, 2020
Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Guest Relations Manager

10/10 Excellent

Bob, Birmingham, AL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A happening bar with excellent bartenders. A very attractive hotel in a good location.
Stayed 2 nights in Jan 2020
Response from GRM on Jan 30, 2020
Dear Bob, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hicham Guest Relations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from GRM on Jan 27, 2020
Thank you very much for your review ! We hope to see you soon ! Warm regards, Hicham

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in European quarter
Great place, confort, location, service.
Stayed 1 night in Jan 2020
Response from GRM on Jan 14, 2020
Thank you very much Pascal ! We hope to see you soon ! Warm regards, Hicham

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from GRM on Jan 21, 2020
Thank you very much Kenneth ! We hope to see you soon ! Warm regards, Hicham

10/10 Excellent

Historian54

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the location it was near to all the things I wanted to see and close to a Metro/Train station
Stayed 6 nights in Dec 2019
Response from GRM on Jan 6, 2020
Thank you very much for this review and happy new year !

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel!
The best hotel I’ve stayed in a while. Really nice place, but overall the people were amazing!!
Stayed 2 nights in Dec 2019
Response from GRM on Jan 6, 2020
Thank you very much Adriana ! We hope to see you soon ! Warm regards, Hicham