Ratings based on 265 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Amazing stay

Posted Nov 18, 2017
Our stay at sofitel ( flic en flac ) for four nights was really amazing... checkin was smooth and everything that followed was great... the property itself is very well planned and situated on one of the best beaches in Mauritius.... there are lots to do in and arounf the hotel.... swimming pool, gym, boat house offering diving anf other sea activities... special mention to all staff, they take care of the guests very well.. we did our first scuba diving with nemo diving centre arranged by sofitel and we really enjoyed it... highly recommend this hotel and would love to come back here again
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good Hotel & Location

Posted Oct 14, 2017
Enjoyed stay in the hotel. The Al la carte restaurants were dis- appointing. The main restaurant serving a buffet meal had in part reflected food cooked too long prior to eating. Beach restaurant good.
Comment from Hotel Management
Oct 16, 2017 by L'Imperial, Hotel Management
Thank you for your review. We appreciate your comments!
3 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Posted Sep 23, 2017
Room outdated, requires renovation, sink drainages-blocked. Everything rest was satisfying, but not impresive. Breakfast buffet was lovely. A bit far from nearest village restorans, have to take a taxi everytime, it was time/money wasting.
Comment from Hotel Management
Oct 16, 2017 by L'Imperial, Hotel Management
Thank you for your comments which help us improve. We appreciate your feedback!
5 out of 5
by Warwick

Fantastic

Posted Aug 21, 2017 on Hotels
The resort is impeccably managed and the staff were very friendly and accommodating. The Kids Club was very convenient and stuff were great. The food at all of the resturant options was top class as was the selection of wine. We had a fantastic time and will certainly recommend this resort to everyone.
Comment from Hotel Management
Sep 6, 2017
Dear Valued Guest, We appreciate your feedback and thank you for taking the time to share this fantastic review! Kind Regards
4 out of 5
Recommended
for Families
by A verified traveler from Calgary. Canada

On the beach. Good facilities ... some are free.

Posted Jul 26, 2017
Pros: Location. Food. Amenities. Great beach & pool.
Cons: Cleaning staff should also replace toileteries & towels
Location: Rent a car to get to local shops & touring.
Good food variety. Ran out of shampoo ... staff do not replace empty bottles as they should. Charged for water at dinner even when paid for full board .... this should be included with the dinner. Laundry VERY expensive !!
Comment from Hotel Management
Oct 11, 2017 by L'Imperial, Hotel Management
Dear Valued Guest, We appreciate your comments which will certainly assist us in improving the quality of our service. Kind Regards
5 out of 5
by AMAN

A dream holiday

Posted Jun 11, 2017 on Hotels
It was a real super holidays. Sofitel a notch above all. On the beech, luxury comfort, nice pool, close to dolphin sighting area, nice weather good drinks and hotel shack around.room was clean and the quality of service was classy. Hermes toiletries clean towels and beech towels were provided. Full access to all games. Only minus is tht it is a bit away from the flic and flac market and to walk down is not possible. Hotel taxi are ought to be expensive else the meals at hotels are expensive..
Comment from Hotel Management
Jun 27, 2017
Dear Valued Guest, Thank you for sharing your feedback. We are delighted you enjoyed your holidays and our service. We look forward to another opportunity of welcoming you back to the Sofitel L'Imperial. Kind Regards The Sofitel L'Imperial Resort & Spa Team
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel, nice beach and nice grounds

Posted Jun 10, 2017
Pros: staff, room, gardens and beach
Cons: meal and entertainment options to incliude AI
Location: could not really walk to shops at night and have to resort to taxi service. Also in winter beware shops close early.
We stayed here for a short time on B & B but hotel could do with other options like all inclusive. The hotel room , staff and grounds were great and on a lovely long beach. The nearest shops were distance away but closer if you went on beach. I would stay here again if the options were to improve as mentioned above.
Comment from Hotel Management
Jun 27, 2017 by Frangipane, Hotel Management
Dear Valued Guest, Thank you for your feedback. We look forward to welcome you back in the not too distant future! Kind Regards The Sofitel L'Imperial Resort Team
3 out of 5
by A verified traveler from sofia

No good for swimming, lame area

Posted May 30, 2017
The beach is shallow and stony. No one swims there. The east coast offers much better coastline. The water activities where never available to us because it was either low tide, too windy or the waves were to high. The flic en flac area is uninteresting and a long drive from most places. Next time we would stay on the east coast or at grand Baie
Comment from Hotel Management
Jul 24, 2017 by L'Imperial, Hotel Management
Dear Sir, Thank you for taking the time to share your review. We regret that your swimming experience has been a disappointment and wish you to enjoy other beautiful beaches in Mauritius. Best Regards The L'Imperial Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted May 27, 2017
Pros: Cleanliness
Nice private beach and good pool. The room is very good and the facilities are excellent.
Comment from Hotel Management
Jun 27, 2017 by frangipane, Hotel Management
Dear Valued Guest, We appreciate your feedback and the whole Team wishes to sincerely thank you for shaing. Kind Regards The Sofitel L'Imperial Resort Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel right on the beach. Amazing sunsets

Posted Apr 11, 2017
Overall very positive. Excellent food, great water sports activities, 90% of which are free. Tennis courts need an urgent upgrade, as does the table tennis table. Room service is awful, however, had to ask 3 times for a couple of drinks to be brought to the room. No late check out was offered to us, but we could use a room to shower in before we left for the airport. The hotel invited us to attend a beach party and gave us two wrist bands. When we asked for a third band for our 9 year old son, we were told children are not invited. You either invite us all as a family or don't invite us at all, especially as it's a family resort.