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Reviews of HomeTowne Studios by Red Roof Flint

2.5 out of 5
HomeTowne Studios by Red Roof Flint
4160 Pier North Blvd Building B, Flint, MI

Reviews

6.2
Rating 10 - Excellent. 166 out of 1002 reviews" "
Rating 8 - Good. 274 out of 1002 reviews" "
Rating 6 - Okay. 202 out of 1002 reviews" "
Rating 4 - Poor. 153 out of 1002 reviews" "
Rating 2 - Terrible. 207 out of 1002 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was great! The hotel is older and under renovation, so it wasn't perfect, but the friendly staff made up for it! I would stay again!
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 10, 2024
Dear Jennifer,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the HomeTowne Studios by Red Roof Flint. I'm happy to hear you liked our rooms and friendly staff. However, the appearance of our property wasn't to your liking. Please know that Redd Roof does value your business and will take your comments into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK specially the room clean big bed so I was pretty nice
Response from Chirell RediResponse Specialist on Mar 6, 2024
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Flint. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room and big size bed. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Charlie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in terrible condition and quite dirty
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Mar 6, 2024
Dear Charlie,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Flint. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the up keep of the property and lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

2/10 Terrible

Jeffrey

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Mar 24, 2024
Hello Jeffrey,Thanks for sharing with us. Your review of the HomeTowne Studios by Red Roof Flint was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jason

Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Mar 6, 2024
Dear Jason,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Flint and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Mar 6, 2024
Dear Luisa,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Flint and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Sparkle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Mar 6, 2024
Dear Sparkle,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Flint. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about you loving our location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sray was good hot tub was excellent and pool was refreshing room was clean and service was excellent
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Mar 6, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Flint. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your stay being good, excellent hot tub, refreshing pool, clean room and excellent service Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

6/10 Okay

Lee

Business traveler
Disliked: Amenities
There were bugs in the bed a hole in the shower wall. We didn’t feel safe
Stayed 2 nights in Jan 2024
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Lee,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Flint. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Management RedRoof

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We were coming in late for a quick overnight stay. We were greeted by friendly staff. After confirming our reservation, we were informed we needed $100 cash for a damage deposit. Entering our room, the thermostat was not working, the fire alarm was hanging from the wall by wires, and the room and bedding smelled like marijuana. The hotel advertised a breakfast but that was not available, not even hot water. I believe this is the last time we will stay at a Baymont hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Nannette

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Will Return
The hotel clerk was nice. We had a little confusion with the reservation but we laughed n worked it out. I wasn't too sure how the room would look being that the hotel is obviously being remodeled but once I opened the door to my room I was extremely satisfied. I'm all about cleanliness n that's exactly what I walked into. I would definitely reserve at this hotel in the future
Stayed 1 night in Dec 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay…
Staff was wonderful. They are renovating, so some stuff is outdated but it was a great stay for the price.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mattie

Stayed 1 night in Dec 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Mattie,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Flint. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Management RedRoof

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Tara

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is under renovation and there's no notice before booking. 4th floor was the only floor available and it takes about 20 minutes to get hot water to the rooms. Would not recommend for vacation at this time.

2/10 Terrible

Keywana

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not clean. The bed was not comfortable. The chairs were not clean which was fabric. Overall it was terrible.
Stayed 1 night in Dec 2023

2/10 Terrible

robert

Stayed 1 night in Dec 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Robert,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Flint. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

2/10 Terrible

Malycha

They wanted a $100 fee in cash, and it was never mentioned on the phone about an additional fee.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not what they tell you
A complete lie on their booking page. Entire place under construction, no breakfast, no workout room, our microwave was broken, the fridge froze all of our food on the first night, place was a mess, and they have a sudden cash deposit requirment that you can pull out at their ATM for a 5$ extra fee just to scam you as much as possible, no daily room turn, tv didn't have a remote, pool was dirty and covered in used towels. Total rip-off.
Stayed 3 nights in Dec 2023

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Deposit requirement CASH ONLY, no cards accepted
Hotel was below average, but for the price you get what you get. Stayed for one night visiting family. Room was clean, but desk chair was all ripped up and you could see where a picture should have been hanging on the wall but was there for some reason. Furniture / night stands had a lot of wear and tear on them visibly. One thing that caught us off guard was the requirement of a $100 cash only refundable deposit. Hotels.com states $100 debit, credit or cash deposit, not cash only. Sign at the front desk gives notice to this refundable deposit requirement of cash, but then had a sign next to that one stating "No Cash Refunds" which made us feel something was off or wrong. Carrying no cash with us when traveling and only using credit cards, we were forced to use their ATM in the lobby and pay its $4 fee to get the $100 cash for deposit. Maybe it's a way for this hotel to generate more revenue? Not the friendliest policy when states else wise on hotels.com for this establishment.
Stayed 1 night in Dec 2023

2/10 Terrible

Mellisa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from crystal on Dec 16, 2023
yes go ahead and refund customer

10/10 Excellent

Kandice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Xao RediResponse Specialist on Mar 24, 2024
Thank you for sharing your perfect rating with us, Kandice. Our staff at the HomeTowne Studios by Red Roof Flint was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Carol

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel should be taken off your list. Pool, hot tub under construction for over 2 years. No in room coffee as advertised, no breakfast, not even coffee. Had to ask for coffee and they gave us some from back. Very unwelcoming. Construction material in lobby. Also need $100 DEPOSIT IN CASH. Luckily we could come up with enough. Never stay here again. Room very clean.
Stayed 1 night in Dec 2023

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated. Not great area. Pool and breakfast were not open. Room smelled weird
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
No a nice stay
For being a pet friendly hotel, I was asked not to bring my dog through the lobby at check in. Was put in a second floor room and then had to be moved to another room because they were remodeling. Phone did not work, there was graffiti on the elevator door, sheets and chairs were stained, walls were dirty in the bathroom with hair and toilet paper. The fridge had dirty ice in it, coffee maker was broken. The drawers smelled bad. No pool or breakfast available because of renovations.
Stayed 6 nights in Nov 2023

2/10 Terrible

michael, Wyandotte

Traveled with group
Disliked: Amenities, property conditions & facilities
Property advertises a pool, hot tub and breakfast in the morning. They did not have any of that. We were told that the pool is being renovated and the hot tub hasn’t worked in years. And nobody bothered to explain why there wasn’t breakfast. The hotel was dirty and had a weird smell. Like a wet animal. The only saving grace was that the bed was comfortable.
Stayed 1 night in Dec 2023

4/10 Poor

Marilyn

Traveled with family
Disliked: Amenities
We arrived at the hotel and after finding our reservation they told us we had to have $100 in cash to put on hold in case we damaged anything in the room. I told them I had no idea and wouldn't have accepted that if I had known. I was willing to give them my credit card but the young man said he couldn't accept a credit card. After asking to speak to the manager, I was told the manager was not available and that the young man did not have a phone number for him. I asked what he would do in case of emergency as if a pipe should burst and the rooms flooded. He said he w.ould get ahold of maintenance and they would contact the manager. I said well call the maintenance and have them ask the manager to call into the office. He acted as if I was putting him in the middle of a rock and hard place. I was because the manager should have been there to handle this issue or made himself available to his staff. After 15 mins he allowed us to stay for the one night. That was all we were booked for. The room was clean but the bed was uncomfortable and the pillows were terrible. It was suppose have a breakfast but because of all the renovation materials in the breakfast room, they couldn't do that. I know that Wyndam is a better corporation than what was being presented in Flint MI.
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in at 10:30 pm. Waited 15 minutes for night clerk to show up to check us in. Immediately discovered: 1. the pool was not available. 2. the only breakfast offered was coffee. 3. The $200 cash deposit might not be returned immediately in the morning (assuming we left the room undamaged). Neither Expedia nor the property website stated that the property was undergoing renovations. We would definitely not have booked here if this had been disclosed.
Stayed 1 night in Dec 2023

2/10 Terrible

Jay

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The description of the hotel says it’s close to the Flint airport. It’s 15 minutes away, not five. Upon check-in, it’s mandatory to provide $100 cash deposit. This was a first, I’ve always use my credit card for deposit. The motel is DIRTY! I’d suggest you don’t remove your socks because the floors are gross. There’s mold above the shower, there’s no breakfast buffet, and they’re doing loud construction in the pool area till 1130 at night.
Stayed 1 night in Nov 2023

2/10 Terrible

Tami

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible all around.
Stayed 1 night in Nov 2023

2/10 Terrible

Tanya

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is very run down and dirty. We planned a weekend in Frankenmuth, arrived late Friday night after driving 5 hrs. The place was disgusting and smelled like stale cigarette smoke. Woke up Saturday, checked out, fighting to get refund. All other reasonable priced accommodations booked so we left back to Chicago Saturday.
Stayed 2 nights in Nov 2023

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Peter,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Flint. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

4/10 Poor

Sarah

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Only plus was proximity to the Cracker Barrel. There were holes in shower surround, sanitary pad wrapper in bathroom, had to sleep at foot of bed due to decline level near headboard. Woke in middle of night to sound of water dripping out of bathroom ceiling light.
Stayed 1 night in Nov 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Kimberly.We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Flint. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

6/10 Okay

Bassam

Stayed 1 night in Nov 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Bassam,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios by Red Roof Flint. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

6/10 Okay

Catherine

Traveled with group
Liked: Staff & service
Disliked: Amenities
According to the website they have free continental breakfast but they do not offer breakfast at all. I only chose this hotel because we like to have a breakfast before we head out for the day. Also when we first arrived our toilet wouldn't flush. I also didn't like the lack of outlets available in the room to charge our devices.
Stayed 3 nights in Nov 2023

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing as advertised
Very disappointed with everything! Staff when available (advertised as 24/7) was anything but helpful. Stepped out for dinner came back to see to ladies in handcuffs in lobby as another police unit pulled in. Later witnessed drugs and money being removed by cops just down the hall from our room. Breakfast “advertised as free” was not available. Nothing was available but half eaten good in fridge if lobby. Did I mention we had to pay 100 cash deposit when checking in? Advertised as cashless facility and only accept debit or credit. Phone didn’t work in room, fridge didn’t work in room, hairdryer didn’t work in room. Told maintenance would be down.. never came and never heard from anytime. When I told staff I would be contacting corporate her response was “ok would you like their card?”
Enjoy some fresh leftovers or is that staffs lunch in lobby fridge
Welcome to breakfast. Hope you’re not hungry.
Stayed 2 nights in Oct 2023

4/10 Poor

Kenneth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was very let down to hear that when walking down for breakfast and hearing that no employees wanted to make the food. Our 2 day stay there was no breakfast!
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was horrible
Stayed 1 night in Oct 2023

2/10 Terrible

Manuel Richard

Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Mar 6, 2024
Hi Manual,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Flint. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

10/10 Excellent

Mattie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kathy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didnt know what they were doing and were very unprofessio al. The hotel was filthy and run down. No breakfast. Faucet for the sink was coming apart. The window would open all the way but no screen and no lock. We were on the ground floor.
Stayed 3 nights in Oct 2023

2/10 Terrible

Thomas J

Disliked: Cleanliness, staff & service, property conditions & facilities
bad BAD news
Worst hotel experience in a very long time. Prepaid through Hotels.com and ordered a king bed. They had no king bed rooms available when we arrived so we paid another $8.00 for two beds. That whole process was long and confusing. Then the clerk said we needed to put a $100.00 CASH ONLY deposit on the room for "incidentals". I took a few pictures when we got to the room because it was dirty and the walls were nicked and there was a cigarette burn mark on the bathtub. I tossed and turned all night thinking that the deposit would disappear. Topping our stay was the fact that there was no breakfast in the morning.
chair stain
Stayed 1 night in Oct 2023

6/10 Okay

Debra

Disliked: Cleanliness, property conditions & facilities, room comfort
Could do alot better!
Pool and hot tub plus pool area didnt look as if it had been cleaned on quite a while. Disappointed. Continental breakfast not served because person didnt want to come in both days we were there. Bad clientele yelling down hall to check for syringes on the bible.
Stayed 2 nights in Oct 2023

2/10 Terrible

Ronald A.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from Hell
This is absolutely the worst hotel live ever been too, it should be torn down, the manager from what staff has told me is an as xxxxx, The surprise when we arrived was we had to give a $100. 00 cash deposit, The hot tub jets were inoperable, the pool looked like it had slime green everywhere, holes in carpet, holes in ceilings, breakfast was to be supplied and not, we had no choice but to stay, this honestly should be torn down, the photos on the site are a total misrepresentation of what this hotel is. I would like a full refund and pay for my i convenience and breakfast we had to buy at Cracker Barrel. I certainly hope Windam closes this down and denies this manager any future positions
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family stay for church festival
The rooms were comfortable and the staff was always friendly and helpful. My biggest complaint was the internet had to be signed into several times a day during our week long stay - every time we went out and came back in and also first thing in the morning.
Stayed 8 nights in Sep 2023

2/10 Terrible

David

Stayed 1 night in Feb 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi David,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Flint. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

10/10 Excellent

Martin

Stayed 1 night in Oct 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Martin,I want to thank you for taking the time to post a review of your stay at the HOMETOWNE STUDIOS FLINT. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Management RedRoof

8/10 Good

Marie

Stayed 4 nights in Sep 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Marie,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Flint. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

2/10 Terrible

Jaacob

Disliked: Cleanliness, staff & service
Would have very much liked to be informed about a $100 cash depoit required upon check-in. Definitely not the most convenient.
Stayed 1 night in Sep 2023