Reviews of American Inn and Suites Bishop

2 out of 5
American Inn and Suites Bishop
G3219 Miller Road, Flint, MI

Reviews

3.8
Rating 10 - Excellent. 10 out of 114 reviews" "
Rating 8 - Good. 10 out of 114 reviews" "
Rating 6 - Okay. 7 out of 114 reviews" "
Rating 4 - Poor. 13 out of 114 reviews" "
Rating 2 - Terrible. 74 out of 114 reviews" "

3.8/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Neal

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had a smell of sewer, broken mirror and a dirty towel with brown liquid dripping from it. I refused to stay in the room, and the was unable to give a refund.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 4, 2023
Hello Neal, We are sorry to hear about your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT. We strive to provide guests with all the comforts of home so it saddens us to learn that your stay fell short of your expectations due to the foul odor in your room, the broken mirror you mentioned, and the other issues highlighted. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Timothy

Stayed 1 night in Oct 2023

2/10 Terrible

Leanne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place should be shut down by the health department. I got a refund and slept in my car with my husband. Roaches everywhere crawling on the bed, no towels or wash cloths, bed wasnt made, filthy sheets with cigarette burns, sticky floors, bullet holes in the window.....Other people complaining about the smell of urine in their rooms. I think i got a refund bevause of the pictures and the girl at the front desk felt sorry for us. The refund took a few days to come through and we couldn't get another room until my husband's check hit the bank. We drove 12 hours and that disgusting place didn't help. You couldnt even take a shower or crap it was so disgusting. And its in a sketchy, unsafe area. Run...
Stayed 2 nights in Oct 2023
Response from Sharma RediResponse Specialist on Oct 29, 2023
Dear Leanne,I appreciate you sharing your feedback following your stay at the RED ROOF INN FLINT - BISHOP AIRPORT. I was saddened to read that your stay fell short of your expectations due to the insects you reported, lack of the linens you mentioned, the bed not being made upon check-in, and the other highlighted concerns. Nevertheless, it's good to hear that you were given a refund. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Josh

Business traveler
Disliked: Staff & service
Never again
Wasn’t even able to stay here bc they overbooked somehow and the room I booked was given away which pissed me off as I was checking in after work at 2am and ended up driving home hr and 30 min away and back to work at 8 am next day
Stayed 2 nights in Oct 2023
Response from Sharma RediResponse Specialist on Nov 2, 2023
Thank you, Josh, for the feedback about your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. I sincerely apologize for any inconvenience caused due to the situation you mentioned regarding your reservation. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your review and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Greg

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drugged out people all over, room was disgusting, and my vehicle and i didnt feel safe
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 21, 2023
Dear Greg,We are sorry to hear your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

2/10 Terrible

Timothy

Disliked: Cleanliness, amenities, property conditions & facilities
That place wasn't livable. It was super super dirty. I could have pay extra 50 dollar and stayed at a 4 star hotel
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 10, 2023
Thank you for your response, Timothy. I regret to discover that you weren’t thoroughly impressed with us during your most recent stay as you indicated our accommodations was super dirty. I truly apologize. While Red Roof's goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. In an effort to have your concern addressed, we will be taking your comments in to consideration and address the matter with the appropriate department. Your feedback is very important to us, so thank you for sharing.Thank you for choosing Red Roof Inn Flint - Bishop Airport. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Jerrell

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 1, 2023
Hello Jerrell, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Flint - Bishop Airport and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terrible

harvinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was sold out and had no accommodation.
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 1, 2023
Dear Harvinder, Thank you for taking the time to tell us about your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. I am sorry that your experience was less than ideal due to the unavailability of accommodations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air didn't work there was no microwave or refrigerator or trash can and there was no door on the bathroom I was with my fiance and 2 kids I would not recommend this place I could barely stay the one night
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on Sep 27, 2023
Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue you had with the A/c, lack of certain amenities and missing door from the bathroom. In regards to your feedback, I have notified management of your concerns in an afford to have them addressed. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is trash
Response from Carla Red Roof Management on Sep 20, 2023
Dear Cesar,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Flint - Bishop Airport. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the property was not your liking. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

charles

Disliked: Cleanliness, property conditions & facilities
Never Again
The place needs to be condemned, everything is falling apart. Infested with cockroaches, dirty room, trash and dog crap everywhere outside.
Stayed 1 night in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialit on Sep 19, 2023
Dear Charles, I appreciate you sharing your feedback following your stay at the Red Roof Inn Flint - Bishop Airport. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness, the upkeep of the hotel not being to your liking and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified our Red Roof team of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The place was disgusting. Beyond filthy. I couldn’t even stay there. No linens no pillows cigarette burns in the dirty mattress.
Stayed 4 nights in Sep 2023
Response from Devorine RediResponse Specialist on Sep 12, 2023
Thank you for your honest feedback, Teresa. I was disheartened to read that the place was disgusting, there was no linens, no pillows and there were cigarette burns in the dirty mattress. Please accept our apologies for the impact this had on your experience. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Flint - Bishop Airport. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

4/10 Poor

elizabeth

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Sep 1, 2023
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FLINT - BISHOP AIRPORT and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management

2/10 Terrible

Eric

Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Sep 1, 2023
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FLINT - BISHOP AIRPORT and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management

2/10 Terrible

Michael, Newport News

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I could not believe what I saw when I drove up. The place looks like a condemned hotel. It had a sign on the building stating it rented rooms by the week or month. Doors to rooms had been kicked open and not repaired as the framing around the door were splintered and had not been repainted. As I drove around the back side of the hotel, room doors were open, people were living there, with piles of clothes and other things piled up against the walls. There were also abandoned vehicles that had broken windows and looked like a junk yard. There were even little kids' pools filled with water under the trees and trash everywhere. When I went to check in, there where 2 men and 2 females sitting outside of the room by the office, and they were snorting something. I was also propositioned by one of the females asking if I wanted company for the night. When I got inside the office, I told the clerk that my wife and family members would not be staying the night at the hotel as I did not feel safe and would not have my family stay in such a hotel that looks more like a crack house than a hotel. The clerk said she understood and that it happens quite often. She was very helpful by canceling my reservation and told me to contact Expedia about the situation to get a refund. Expedia and Red Roof Inn should not have listed this hotel on their sight and should look into this matter. Even the Red Roof sign looks terrible and does not match the picture provided on the website.
Stayed 2 nights in Aug 2023
Response from Chevanese RediResponse Specialist on Aug 9, 2023
Dear Michael,We are sorry to hear your recent experience at the Red Roof Inn Flint - Bishop Airport did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 Terrible

robert

Disliked: Cleanliness, amenities, property conditions & facilities
lower 3rd of washroom door had been broken off and was missing. air conditioner cover was falling off. power plug was missing cover and had some thing stuck in it. Furniture old and worn
Stayed 2 nights in Aug 2023
Response from Sashauna Red Roof Management on Aug 9, 2023
Dear Robert,Thank you for taking the time to tell us about your stay at the Red Roof Inn Flint - Bishop Airport. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the broken wash room door, the air conditioner cover was falling off and the other concerns you listed is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Marsu

Liked: Staff & service
Disliked: Cleanliness
What I didn’t like, there was no towels no nothing in the room. There was also no remote no pillows and it was all just not good
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on Aug 4, 2023
Hello Marsu,The team at RED ROOF INN FLINT - BISHOP AIRPORT appreciates your feedback in regards to your stay with us.You indicated you were not pleased with the lack of towels pillows and a remote which was truly regrettable to read. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you re in town.Very truly yours, Kerry-Lee RediResponse Specialist

2/10 Terrible

Samara

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The most disturbing thing I’ve ever seen! From HORRIFIC AMOUNTS OF ROACHEs to non working lights… We went through 3rooms before finding what seemed to be a sleepable room.. Rooms had no bed linens, missing dresser drawers, missing tvs, burns in mattresses.. The disrespect the community has done to those rooms is shameful! The neglect the owners have allowed is unacceptable! Rooms not even lieable for the pest… I appreciate the staff for trying to assist. I Left after 5 minutes but they
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on Aug 3, 2023
Dear Samara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. It's saddening to hear that your stay fell short due to the insects and broken amenities, the over all poor upkeep of the property. Please know that this is not a level of service that we stand for and this will be taken into consideration to ensure your satisfaction. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Fadel

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia.com was telling me that there was rooms available so I went ahead and booked my room over Expedia.com, then when I arrived to the hotel location all the lights for the hotel were turned off, the lobby smelled marijuana really bad! Plus all of that the service representatives at the lobby told me that they were sold out and don’t have any room and she gave me a cancellation #, and that I should contact expedia to get a refund! Here is where it gets more exciting, i searched and searched for expedia customers service number but the results were negative, I couldn’t find any numbers! The only way was to chat with a robot 🤖 online through a chat after 3 hours of trying I finally got a real agent on the live chat but Josh ( the real agent from the live chat) couldn’t talk to me over a call) I explained the situation to him but I haven’t hear back from them or get my refund back! I’m short Expedia are trash and that red roof hotel is more trashy
Stayed 1 night in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on Aug 2, 2023
Dear Fadel,We are sorry to hear your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Thomas

Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on Aug 22, 2023
Hello Thomas, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FLINT - BISHOP AIRPORT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Carey, chicago

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first thing i noticed was the lighting at the property, it was super dark. There were people hanging out everywhere. There seemed to be people living there. I booked 2 rooms for my family, the first room was dirty, had no Air conditioning, no covers on the bed, pillows were yellow, tv was broke,no towels, the bathroom was completely dirty. The second rooms door was already open when we walked to it.
Stayed 1 night in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on Jul 20, 2023
Dear Carey,Thank you for taking the time to tell us about your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cleanliness of the room not to your liking, the pillows that yellow as you mentioned and all the other concerns you stated. To prevent this from happening again your comments will be shared with management. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
Got to location to check in about 1130p and was told they were over booked and had no rooms... random people and kids just running around all willy nilly... just horrible...
Stayed 1 night in Jul 2023

2/10 Terrible

Jerry

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing to like about this place. Poorly run, stench odor throughout, families with multiple kids living here, noisy. Facility not kept up structure wise
Stayed 2 nights in Jul 2023
Response from Carla Red Roof Management on Jul 19, 2023
Dear Jerry,Thank you for taking the time to tell us about your experience at the Red Roof Inn Flint - Bishop Airport. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the odor not being to you liking, the noise and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever! Dirty, run down & not safe
This hotel should closed down and not be on Hotels.com Blood, burns, Dirty, Bugs & door not safe just to mention a few problems. See photos!
Stayed 4 nights in Jul 2023
Response from Tonia RediResponse Specialist on Jul 15, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN FLINT- BISHOP AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for stains on the sheet, the lack of cleanliness, and bugs as mentioned and shown in your photos. This is not the standard as we strive to provide guests with all the comforts of home, so your experience is truly regrettable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,

2/10 Terrible

DIEGO

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty , scary people , drunk people , front desk not help at all , We booked for a week , decond night she said there’s no room for us , even she can’t find my reservation, some other customer was fighting with her , police were called
Stayed 4 nights in Jun 2023
Response from Sharma RediResponse Specialist on Jul 9, 2023
Dear Diego,We are sorry to hear your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We appreciate your business and truly value your feedback. Sincerely,SharmaRed Roof Management RediResponse Specialist

2/10 Terrible

ROBERT

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE - SERIOUSLY!
Literally the WORST hotel we have stayed in in decades of travel. Light fixtures torn out of the wall and hanging, lamps that flash on and off constantly, cockroaches, broken lock, broken windows. Someone obviously had a dog locked in the bathroom because the bathroom door was scratched and had a huge hole in it and there were pee stains all over it. The last night we were there, the bathroom light fixture crashed to the floor because it had filled with water from the bathroom above. The maintenance guy came and literally threw wet dirty towels on the floor saying "we don't have mops". They did not move the people above us, who continued to use the shower and water was dripping into our bathroom all night. I wrote a letter to the county health dept to try to get this place closed down. I wish that hotels.com would not list places like this - truly uninhabitable. The girl at the front desk was nice and tried to be helpful but there is no helping a place like this - it should be shut down, period.
light fixtures hanging from wall
broken lock
bathroom door destroyed by dog?
bathroom light fixture that fell from ceiling from filling with water from room above
Stayed 4 nights in Jun 2023
Response from Sharma RediResponse Specialist on Jul 8, 2023
Dear Robert,I appreciate you sharing your feedback following your stay at the RED ROOF INN FLINT - BISHOP AIRPORT. It's great to hear that you found our front desk staff to be nice and helpful. However, I was saddened to read that your stay fell short of your expectations due to our hotel not being up to your standards, the pests you reported, broken lock and windows, the conditions of the bathroom door you mentioned, and the other highlighted concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and we wish you all the best in your future travels.Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

kathie

Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on Jul 6, 2023
Hello Kathie,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FLINT - BISHOP AIRPORT and I is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Matthew

Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 28, 2023
Thank you for taking a moment to leave a review, Matthew. Myself and the staff at the Red Roof Inn Flint - Bishop Airport were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

2/10 Terrible

Christian

Liked: Cleanliness
Disliked: Room comfort
Clean room but terrible housekeeper.
My room was clean but no bathroom linens (towels, washcloths, etc.) When i went to the front desk and asked for some i was told the housekeepwr could get me some when the came in ay 11am the next day! Checkout time! So i asked for a late checkout so i would have time to shower. I was told "that would be fine". 1101am i get a knock on my door by a rude woman asking when i was leaving. I explained to her that i had requested a late checkout because i was not given any towels and would need time to shower. She asked who told me it was okay to stay longer because it wasnt up to them, that only she could approve late checkouts. Before i could tell her, "the front desk", she was knocking on the next door. Never got towels and felt bullied out of my room before i could shower. Good job on the cleanliness, but leave the customer service to someone with a better attitude. I wont be back. Good deal = gun shots and so much drug traffic, youll be sleeping with one eye open. I won't be back.
Stayed 1 night in Jun 2023
Response from Toni-Ann RediResponse Specialist on Jun 19, 2023
Dear Christian,We are sorry to hear your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

4/10 Poor

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Xao RediResponse Specialist on May 29, 2023
Hello Christopher,Your review of the Red Roof Inn Flint - Bishop Airport was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

6/10 Okay

Helen

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Kerry-Lee RediResponse Specialist on May 25, 2023
Dear Helen, We at the RED ROOF INN FLINT - BISHOP AIRPORT appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Sarah

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible. If u want the dirty, bare minimum then stay. The only positive thing I can say is it didn't have bed bugs, at least not in the room I had.
Stayed 4 nights in Apr 2023
Response from Abigail RediResponse Specialist on Apr 28, 2023
Hello Sarah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Flint - Bishop Airport. I'm disappointed to read that your stay was less than satisfactory. You indicated that you were unsatisfied with the uncleanliness of the property which hindered your experience. Please accept our apologies. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to make changes to ensure your satisfaction.Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.Sincerely,AbigailRediResponse Specialist

4/10 Poor

Tyler

Liked: Property conditions & facilities
Disliked: Cleanliness
When I got to the room, there was a bag of marijuana in the nightstand. There were cigarette butts all over the floor underneath the bed. The lightbulbs have been taken out of all of the fixtures, except for one. If I had to guess I would say that this had been used as the party room, and was never cleaned.
Stayed 2 nights in Apr 2023
Response from Olivia RediResponse Specialist on Apr 20, 2023
Dear Tyler,We are sorry to hear your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Pearl

Business traveler, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived, there were 2 separate arguments happening in the parking lot. No telephone, no TV remote. Floor boards missing.wires hanging from walls. Crumbling hand-sized holes in the bathroom wall. No toilet paper. Towels worn and ragged although apparently clean. Stained linen and box springs. Electrical sockets loose from walls.
Stayed 1 night in Apr 2023

2/10 Terrible

Robert

Disliked: Staff & service, amenities, property conditions & facilities
The motel was full despite having payed online for the reservation. I was told to get my refund from the booking site. Sounds like fraud!
Stayed 1 night in Apr 2023
Response from Abigail RediResponse Specialist on Apr 14, 2023
Hello Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Flint- Bishop Airport. I'm sorry to read that your stay was less than satisfactory. In regards to being refunded, you would have to reach out to your booking site for further assistance.Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,AbigailRediResponse Specialist

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was filthy holes in bathroom door sink falling apart
Stayed 2 nights in Mar 2023
Response from Oniel Rediresponse Specialis on Mar 21, 2023
Hello Christopher,Thank you for the feedback about your recent stay at the RED ROOF INN FLINT - BISHOP AIRPORT. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. You indicated that the room wasn't clean and there's holes in the bathroom door. To uphold our company’s high standards I’ve shared your encountered with management to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Veronica

Stayed 5 nights in Mar 2023
Response from Linton Rediresponse Specialist on Mar 18, 2023
Hello Veronica,Thank you for taking the time to complete our guest survey. It's great to see you enjoyed your stay, resulting in a 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing RED ROOF INN FLINT - BISHOP AIRPORT. We hope we have the opportunity to see you again in the future. Appreciatively,LintonRediresponse Specialist

2/10 Terrible

Alexander

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Broke shantytown
Stayed 1 night in Mar 2023
Response from Linton Rediresponse Specialist on Mar 15, 2023
Dear Alexander,Thank you for sharing your feedback following your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Feedback from our guest are always welcoming while we strive to improve the quality of our services and guest experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,LintonRediresponse Specialist

2/10 Terrible

Kayla-Beth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely dirty gave away our prepaid room before we arrived the second day after complaining about how dusty and smoke filled the hotel is. Bathroom door was broke in half and I’m pretty sure it was patched with tape and painted. Do not stay here
Stayed 1 night in Mar 2023
Response from Oniel Rediresponse Specialist on Mar 8, 2023
Hello Kayla,Thank you for the feedback about your recent stay at the RED ROOF INN FLINT - BISHOP AIRPORT. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the broken door and smell of smoke in the hotel. To uphold our company's high standards I've shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRediresponse Specialist

2/10 Terrible

Kayla-Beth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like dust on phones, and on every surface you can see. A room that smells heavily of smoke then stay here otherwise STAY AWAY!! Absolutely disgusting, sleeping in the streets would be cleaner
Response from Adraine RediResponse Specialist on Mar 6, 2023
Dear Kayla-Beth,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Flint - Bishop Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the heavy smoke smell in the room and the other areas of opportunity for us to improve. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Adraine RediResponse Specialist

10/10 Excellent

Veronica

Business traveler
Stayed 7 nights in Feb 2023
Response from Sashauna RediResponse Specialist on Mar 4, 2023
Hello Veronica,Thank you for taking a moment to complete our survey regarding at the Red Roof Inn Flint - Bishop Airport. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

2/10 Terrible

Megan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2023
Response from Devorine RediResponse Specialist on Feb 25, 2023
Hello Megan,Thank you for taking a moment to respond to our survey. Myself and the staff at the Red Roof Inn Flint - Bishop Airport appreciates by is saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Tina

Stayed 2 nights in Feb 2023
Response from Oniel Rediresponse Specialist on Sep 9, 2023
Hi Tina,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Flint - Bishop Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 Terrible

Kewon

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel could really stand a complete renovation.
Stayed 1 night in Feb 2023
Response from Dannielle Rediresponse Specialist on Feb 11, 2023
Hello Kewon,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN FLINT - BISHOP AIRPORT appreciate your 1/5 score following your stay. We are sorry that the upkeep of the property was not up to your standard. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.In the future, should you encounter any issues with us, please feel free to contact the front desk in an effort to address your concerns in real time. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

4/10 Poor

morris

Liked: Staff & service
Disliked: Amenities
I submitted a several item memo of my problems with this motel,
Stayed 2 nights in Jan 2023
Response from Samantha RediResponse Specialist on Jan 26, 2023
Thank you your review, Morris. Myself and the staff at the Red Roof Inn Flint - Bishop Airport strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In order to understand what prompted your 2/5 score, please consider adding additional comments to your review in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SamanthaRediResponse Specialist

2/10 Terrible

Gisury

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bedding and the shower curtain was backwards abs rip no trash can I call so they can change the bedding sheets and never came when I came back I had to take it down and bring it to the office the re wash it and give it to me back bad very bad service
Stayed 4 nights in Jan 2023
Response from Samantha RediResponse Specialist on Jan 23, 2023
Dear Gisury,Thank you for taking the time to tell us about your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. I am sorry that your experience did not meet your expectations. You indicated that bedding was dirty and the other concerns you highlighted hindered your experience. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Thanks to your feedback, we can continue to work on improving the quality of our services in order to provide our guests with an exceptional experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha RediResponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Gabrielle RediResponse Specialist on Jan 9, 2023
Dear Valued Guest,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Flint - Bishop Airport. It's great to see you enjoyed your stay, resulting in a 10/10 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Please know that we appreciate your business and truly value your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5 star experience.Sincerely, Gabrielle RediResponse Specialist

4/10 Poor

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
COACKROACHES 12-28-22!!
When a place only costs $39, you really have to be willing to accept the fact- that it is going to be run down. If money was being/had been invested in the place, the rate would be higher. I do not expect that much, when I stay at a cheap motel- like this- but one thing I can never accept or tolerate is bugs. Cockroaches... In my room. No remote. Air Conditioner was absolutely disgusting, and filthy. Windows were sealed shut, and there was no exaust fan... So no ventilation means, it smelled really bad, and it was really humid- which was causing the ceiling to crumple. There was what looked like a huge pile of horse poop, right outside my door. Toilet was broke. Tons of hair clogging drain. Walls, floor... Bathroom... EVERYTHING!- was so flithy you did not want to have to accidentally touch it. 1 of the drawers was full of broken glass. I have no words for other drawer... See picture.
Stayed 2 nights in Dec 2022
Response from Gabrielle RediResponse Specialist on Jan 5, 2023
Dear Theresa,I appreciate you sharing your feedback following your stay at the RED ROOF INN FLINT - BISHOP AIRPORT. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other encounters you described to have had. Please know that we work with a National Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,GabrielleRediResponse Specialist

4/10 Poor

William, Willowbrook

Disliked: Cleanliness, property conditions & facilities
The first room I was given was occupied. The second had dirty filthy sheets, no towels. The third room had no curtain. Finally the last attempt bad mattress and one towel, no microwave or fridge. But I had to use it. I’ve stayed before, but never again.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Good stay
Response from Adraine RediResponse Specialist on Dec 29, 2022
Dear David, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Flint - Bishop Airport. We sincerely appreciate your feedback and are happy to hear you had a good stay with us. Positive feedback like yours is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Adraine RediResponse Specialist