Everything about our stay was perfect from beginning to end. First of all, the staff are truly wonderful -- so friendly, and so helpful, even when I needed to see a doctor they did everything they could to help me find and communicate with someone. Next, the hotel and rooms are beautiful -- there is attention to every detail from decor to hospitality. I enjoyed the carefully selected art and flowers and silverware and books. I appreciated the coffee/tea selection available 24/7 and love that they offered biscotti and liqueur - such a nice touch! Breakfast is fresh, flavourful, bountiful and beautiful. And, if you happen to have any allergies or need to supplement your meal in any way, a fridge is available for use (i.e. I kept my non-dariy milk there to use with coffee in the morning). The beds are super comfy, the hot water and water pressure in the bathrooms are perfect, and the towels are perfectly fluffy. The location is also fantastic. Firenze is small, so it's easy to get around from just about any location, but the situation of the hotel at the northernmost tip made it just far enough away from the tourist bustle to feel like you were staying somewhere nicely secluded. And, speaking of getting away from tourist bustle, the rooftop terrace is stunning!! Gorgeous 360 views of the city, the mountains... ah! So beautiful! If you aren't already sure, I LOVED THIS HOTEL!