The reception was fantastic very welcoming and helpful... The complementary transport was brilliant service.. the actual place was so beautiful with a nice view... The only downside was I booked the hotel with swimming pool and spa but it was closed with no advance notification when booking the place. Also the breakfast wasn't well organised as no one explained their buffet service works different and I was told off for touching the cups to make a drink for myself ☹️ (it was understandably for infection prevention but a bit of explanation on entry would've helped) overall great experience
FANTASTIC! Mario, Umberto ed Enzo sono i migliori. The Villa is absolutely wonderful, Florence is one of the most beautiful and intreating cities of all Italy. The free shuttle driven by Enzo is very handy. Breakfast is delicious. 100% recommended.