Ratings based on 748 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from yarram, australia

Not a room with a view, no window. Overall, satisf

Posted Jul 15, 2016
Pros: Rooftop bar
Cons: Being aware beforehand you had a room without a window so you had a chance to upgrade.
Location: Location was superb, near railway and all activities
Wasnt impressed with the room with no window. Staff were outstanding. After the first night the plug was removed from the bath,eventually got it back, 2nd and 3rd days no soap left by cleaner. Rooftop bar was great albeit a bit hot because of the time of year.
5 out of 5
by A verified traveler from New Jersey USA

Nice hotel centrally located

Posted Jul 12, 2016
Pros: Everything
The staff and management couldn't have been nicer. Because of flight changes I lost two of my paid vacation nights, however the management upgraded us to an even nicer room without any hesitation and allowed us a very late check out time. Everything was so clean and comfortable and the hotel was within walking distance to the central train terminal. I would book there again with certainty.
Comment from Hotel Management
Jul 15, 2016 by Maurizio - Front Office Staff, Hotel Management
Dear Mrs Audrey, we are pleased to know that you have appreciated both our works and our hotel so much. We surely look forward to welcoming you once again. Warmest regards
2 out of 5
by A verified traveler from japan

立地良い だけど...

Posted Jul 8, 2016
Hotelはとても良い場所にあるが、このレベルのホテルとしては、朝食はがっかりでした、外に食べに行こうかと思いました。リメイクすれば とても良いホテルになるのに。
Comment from Hotel Management
Jul 15, 2016 by Maurizio - Front Office Staff, Hotel Management
Dear Sir, many thanks for your review, we will do our best to improve our breakfast: we are sorry that you didn’t report it during your stay, surely our restaurant could propose you something different for your breakfast. Many thanks and regards.
3 out of 5
by A verified traveler from New York, NY

Great Location

Posted Jul 2, 2016
This is a good hotel for the price. The staff are very helpful and the hotel and rooms are clean. The location is really great and you are within close walking distance of all the major shopping areas and attractions. A/C in the hotel room is terrific - especially when it's 90 degrees outside. The hotel could use a renovation though. The elevators sometimes go up or sometimes go down, and it's a 50-50 chance for you either way - despite the call button you press. To access our room, we would have preferred a key card to an actual metal key with a giant key chain - this is hard to carry around all day in your pocket. Finally, we had reserved a room with a regular size bed, but it was actually two separate twin beds put together to make it regular size. This would be fine for one person but not for a couple. Generally, this is a good hotel, just not quite what we would call 4 stars. I would say, 3-1/2 stars.
Comment from Hotel Management
Jul 15, 2016 by Maurizio - Front Office Staff, Hotel Management
Dear Sir, many thanks for your positive comment: we are constantly working to improve the a/c but, when the outside temperature is extraordinary hot for the period, the air could result sometime not so icy in certain areas. Some renovation works are in progress, we have just restored the main staircase, the building facades the conference spaces and the bar area. Please be sure to come visit us again anyway, as we are always trying to increase our standard and services, surely the lifts are on top of our “to- do” list. Best regards
5 out of 5
by A verified traveler from paris

Hotel vieillissant mais très agreable

Posted Jul 1, 2016
Pros: Le personnel, le calme, le côté vieux luxe d'antan...
Cons: Les peintures... l'ascenceur qui mène au toit terrasse.... dommage qu'il n'y ai pas un petit jardin ou patio....
Location: En plein centre du quartier historique de Florence. Tous les monuments sont accessibles à pied. Florence est une petite ville très agréable.
Vieux bâtiment ou certaines peintures sont à revoir, mais très cosy, personnel très compétent et gentil. Très agréable séjour de 3 nuits. Très bonne situation géographique.
Comment from Hotel Management
Jul 16, 2016 by Maurizio - Front Office Staff, Hotel Management
Cher monsier nous Vous remercions de Votre commentaire. Nous sommes heureux que vous avez bien appreciée l’hotel et notre efforts aussi. Nous restons dans l’attente de Vous accueillir encore!
2 out of 5
by A verified traveler from SG

First and the Last time

Posted Jun 9, 2016
Pros: The accessibility and location is good. Very convenient to the shops and train station.
Cons: SERVICE!
Location: Shopping and more shopping.
Compared to the other 2 hotels in Italy during my visit, this is by far the worst. Some of the staff are quite sarcastic and doesn't portray a very welcoming feel. There is also no flask or kettle facilities so each time to make a hot tea or coffee, you will need to walk down all the way to the bar or restaurant to request a small mug of hot water. (Yes, just enough to make 1 cup). When request for more, the staff shows displeasurement. The pillows is the room are also a joke. It's so overused and flat that you feel as though there is no pillow beneath your head. However, the good thing about this hotel is its location and accessibility. That's about it. My first and last. Never will I recommend this hotel to anyone.
Comment from Hotel Management
Jun 14, 2016 by Maurizio - Front Office Staff, Hotel Management
Dear Guest, Thank you very much for your feedback. We are sorry that you experience did not meet your expectations. We do not provide kettles in the rooms but we offer at the bar the opportunity to everyone to come and get as much hot water as needed free of charge. Our standard set up of bed is previewed with two different pillow, the flat one is anatomic and the reason for his flatness is to prevent neck- ache, any way we have a large amount of spare new pillows that anyone can ask to reception and get in the room at any time. We are very sorry to have not the occasion to satisfy our needs Best regards.
3 out of 5
by A verified traveler from Phoenix, AZ

Beautiful Hotel, fantastic location, BYO-Bed.

Posted Jun 6, 2016
Pros: This hotel is easily within walking distance of the train station, even if you are hauling large luggage it is not too bad of a walk. Very close to the Duomo and several other major attractions. The lobby has a beautiful antique look and feel to it as do the rooms. The bathrooms were updated and very nice. Staff was extremely friendly and helpful making reservations. Cons: Words cannot describe how awful this bed was. It seems to be an issue in many European hotels, but this one is the worst i've slept on. -Michael
Comment from Hotel Management
Jun 7, 2016 by Maurizio - Front office Staff, Hotel Management
Dear Michael, thank you very much for your feedback. We are pleased that our location made your trip much easier and it sounds like you liked the hotel very much too. Thanks also for the positive words on our staff, we are glad to be supportive during your stay. On the other hand we are sorry to hear about the issue with the bed, we are aware that our mattresses size differs from the US, but we can assure you that ours are up to standards and all recently changed with new ones. Best regards
3 out of 5
by A verified traveler

Posted May 22, 2016
Hotel muy bien comunicado tanto con la ciudad como con la estación de tren. Mejoraría el buffet del desayuno que para un hotel de 4 estrellas es un poco justo. Los empleados lo mejor.
Comment from Hotel Management
May 28, 2016 by Maurizio - Front office Staff, Hotel Management
Estimado cliente, gracias por su opinión. Estamos encantados de que la ubicación de nuestro hotel y el personal han ayudado a hacer su estancia más agradable , gracias por los buenos consejos que nos ayudan a asegurar un mejor servicio . Saludos cordiales
4 out of 5
by A verified traveler

Schickes Hotel in der Nähe vom Dom

Posted May 20, 2016
Pros: Die Lage, die Ausstattung
Cons: Das Frühstück. Ein bisschen mehr Brot/Brötchenauswahl
Location: Sehr zentrale Lage. Alle Sehenswürdigkeiten im Zentrum befinden sich etwa im Radius von einem Kilometer.
Das Hotel ist ein altes Gebäude und entsprechend etwas plüschig. Trotzdem geschmackvoll und sehr gemütlich. Die direkte Nähe zum Bahnhof (ca 450 m) und Dom/Innenstadt (ca 5 min Fußmarsch) machen es zu einer Super-Adresse. Preis-Leistungsverhältnis hat auch gepasst. Einziges kleines Manko: das Frühstück. Das Brot war ziemlich trocken und hart und es gab keine gekochten Eier. Dafür Prosecco und auf Wunsch auch Kaffeespezialitäten. Also jammern auf hohem Niveau :-) Alles in allem ist das Hotel empfehlenswert für einen Städtetrip.
Comment from Hotel Management
May 25, 2016 by Maurizio - Front office Staff, Hotel Management
Dear Sir, many thanks for your feedback. Hotel Astoria is centrally located to say the least, a few steps from all major things worth to be seen in the heart of Florence, no matter whether you're travelling for business or leisure. We regret to hear about the breakfast and we thank you for the comments. We are looking forward to welcoming you once again soon and remain with best regards.
5 out of 5
by A verified traveler from London

Great location, wonderful history.

Posted May 19, 2016
Situated within walking distance of many of the top sites to see and close to bus links and the train station this is an ideal home base while in Florence. The hotel was built around 1590 and it is a magnificent structure. considering its age there were only a few things that I thought could improve. Lift speed, tea/coffee facilities in room and more accessible plugs (by the side of the bed would be ideal). Other than that I really couldn't fault the hotel rooms or staff. All was very acceptable and even the wifi worked and was free :) Our room was on the 5th floor and had an amazing view. I will try to add a picture. The room was kept clean and tidy everyday.
Comment from Hotel Management
May 24, 2016 by Maurizio - Front office Staff, Hotel Management
Dear guest, thank you so much for the beautiful words, you have enjoyed your stay and really appreciated the history of the place. Some rooms cannot be modified because of their historical value and that is why we are implementing the existing ones. We hope to have you again here to enjoy the view one more time. Best regards