Ratings based on 255 Verified Reviews

3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 23, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Thanks for 5 star review of our hotel property. We look forward to serving you in the future when back in the Florence, AL area.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Clean rooms

Posted Oct 24, 2016
Pros: newly renovated, still a great price
Cons: Not on the main highway which always fells a bit less safe, but I had no problems and everyone else there seemed very nice.
Location: We went for the renaissance faire. Not sure if there is really anything else. We ate at the 360 grille which was fun to be in a spinning restaurant
It was nice. I needed to change from a king to a double last minute and they were very accommodating. They called after I had been in the room for about a 1/2 hour, which was nice, just to make sure everything was ok. You usually don't get that with a motel. You could tell it had been updated recently and was nice. Clean. It's an important feeling not to want to get shower shoes when you see a bathroom. The next morning we ate our free breakfast, which looked skimpy. But once it was pointed out it was refilled promptly. I would say for the price, it was very nice.
Comment from Hotel Management
Nov 15, 2016 by Owner, Hotel Management
Thanks for your comments and we appreciate your stay with us. Our hotel property takes great pride in providing all our guests with the best experience possible from our best-in-class pricing, amenities package and friendly hospitality. We hope to see you again shortly, Baymont Inn & Suites - Florence, AL
1 out of 5
by A verified traveler from st louis, United States of America

Cancelled stay dud to BED BUGS!!!

Posted Oct 24, 2016
Found out from another guest they had bed bugs. The front desk was trying to keep it quiet & were still checking guests in.
Comment from Hotel Management
Nov 3, 2016 by Owner, Hotel Management
There are no bugs present at the hotel property at all. We have twice monthly inspections by our pest control vendors and monthly ratings published by the health department. All of these yield a 100% positive experience without any issues.
2 out of 5
by A verified traveler from Kentucky

Posted Oct 17, 2016
Must have previously been a smoking room. Still had the smell effect with a strong smell of deorderizer trying to cover it up. The bathroom fixtures were badly stained and looked dirty. However I think the cleaning staff was doing their best with what they had to work with. the shower squealed loudly the whole time it was in use.
Comment from Hotel Management
Oct 21, 2016 by Owner, Hotel Management
Thanks for your comments and appreciate your business with us. The hotel property is going through major modernisation and renovation program.
4 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thanks for your comment and glad you enjoyed your stay with us
4 out of 5
by A verified traveler

Good stay

Posted Sep 19, 2016 on Hotels
It was a good comfortable stay with a decent breakfast. My room was clean. The area was quiet and safe.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thanks for your stay with us. We are committed to providing all of our guests the best possible experience and glad that you enjoyed it.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice place

Posted Sep 14, 2016
Clean great staff convenient to all of the shoals
Comment from Hotel Management
Sep 18, 2016 by Owner, Hotel Management
We appreciate your recent stay with us and hope to see you again in the near future.
5 out of 5
by A verified traveler from FORT LAUDERDALE, FL

JUST RELAXING

Posted Sep 13, 2016 on Hotels
IT WAS VERY RESTFUL
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
We appreciate your recent stay with us. We are glad you had a restful and comfortable experience on our pillow-top, orthopedic mattresses.
4 out of 5
by A verified traveler from Cleveland,Ohio

Nice night at a great price

Posted Sep 12, 2016 on Hotels
Nice hotel with a good price. Beautiful city if you know where to go. Enjoy the river
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Thanks for your comments about your recent stay and in Florence, AL When your'e back in the area pay us a visit, again.