My friends and I got into the elevator with about 10 staff members who were flicking us off by itching their faces with their middle fingers, making faces, and called us names behind us. Other than that the hotel and our room was really nice.
Comment from Hotel Management
Aug 8, 2016 by Belterra Casino Resort, Hotel Management
Good morning, and thank you for your recent visit and review. We are happy to hear your room was nice and you enjoyed the hotel. We understand that you did not have a great experience with our team members, and we have taken this back to management to investigate further and ensure a better future experience for our guests. We strive to deliver exceptional guest service at all times, and to hear that there was an issue is a major concern for us. We appreciate your open feedback, and we hope to have you back again soon for the 5-star experience you deserve.