Ratings based on 656 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
We were given a room upgrade at no charge. Staff was very friendly.
Comment from Hotel Management
Nov 13, 2017 by Belterra Casino Resort, Hotel Management
Thanks for staying with us! We're glad you had excellent guest service during your visit, and we hope to have you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Blairsville

Wonderful Stay

Posted Oct 18, 2017
Very clean and nice, friendly services! Will stay again and recommend it to everyone!
Comment from Hotel Management
Oct 19, 2017 by Belterra Casino Resort, Hotel Management
Thanks for staying with us, Gert! We loved having you and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville al

Posted Oct 11, 2017
Great place to stay. Staff is very helpfull.We have stayed here about 3 or 4 times.
Comment from Hotel Management
Oct 11, 2017 by Belterra Casino Resort, Hotel Management
Thanks for visiting! We're glad you enjoyed your stay and hope to see you again soon, Barbara.
5 out of 5
Recommended
for Everyone
by A verified traveler

It has everything, all in one place.

Posted Oct 10, 2017
Pros: Very modern.
Cons: Nothing.
Location: We did not leave the resort.
We enjoyed the experience from, the time we arrived until the time we left.
Comment from Hotel Management
Oct 11, 2017 by Belterra Casino Resort, Hotel Management
Thanks for visiting! We loved having you, and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IN

Fun time!

Posted Sep 30, 2017
We stayed on a weeknight, we ate dinner there, staff and food was great. Surroundings were quiet. Our room was clean and comfortable. We spent time in the casino, it was nice. It was a nice date night. We will be back!!!
Comment from Hotel Management
Oct 2, 2017 by Belterra Casino Resort, Hotel Management
We enjoyed having you as our guest! Thanks for spending your night with us, and we hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Darke county, OH

No Show

Posted Sep 25, 2017
Unfortunately we were not able to stay at the hotel or attend the NASCAR weekend. We had to go to Florida to help some relatives clean-up and repair storm damage. We will try again next July for the big race.
Comment from Hotel Management
Sep 27, 2017 by Belterra Casino Resort, Hotel Management
We're sorry to hear that your plans fell through to visit us, Dwaine. We wish the best to your relatives in Florida, and we look forward to showing you a 5-star experience next July.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
why I thought everything was great see above this requirement will be the last I complete for expedia I only did it this time because the hotel was great
Comment from Hotel Management
Sep 20, 2017 by Belterra Casino Resort, Hotel Management
We're glad you had a great time! Thanks for the review, and come back soon.
1 out of 5
by A verified traveler from Florence, ky

Room smelled like stale smoke.

Posted Sep 18, 2017
The room smelled like stale smoke, it was so bad and you could tell that housekeeping had made many attempts to cover it up with air freshener which only made matters worse. Also, party going on in the next two rooms, could hear everything through the paper thin walls and that made it impossible to sleep the entire night. I won't be staying again!
Comment from Hotel Management
Sep 20, 2017 by Belterra Casino Resort, Hotel Management
Thank you for your review. We are concerned to hear about your experience and have notified our housekeeping and hotel management teams to review and address. We appreciate your feedback and suggestions for improvement.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Nice hotel, had a few minor issues that the hotel staff took care of. Concert venue could've been bigger, but the over all experience was good.
Comment from Hotel Management
Sep 20, 2017 by Belterra Casino Resort, Hotel Management
Thanks for visiting us! We're glad you enjoyed the hotel and that our team was able to assist you quickly and efficiently. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Beautiful room.

Posted Sep 13, 2017
Pros: Everything.
Location: Right across the river from Cincinnati Ohio, where we had just been to the zoo. The zoo there is awesome. Of course, the casino and restaurants here..
Beautiful room with Jacuzzi. Beautiful view looking out over the river. And of course, the casino and restaurants downstairs.
Comment from Hotel Management
Sep 20, 2017 by Belterra Casino Resort, Hotel Management
We're thrilled to learn you had a wonderful visit with us, Susan. Thanks for the review, and come back soon!