Ratings based on 590 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, ME

Service-minded luxury hotel centrally located

Posted Mar 9, 2017
Pros: Breakfast (included) was better than your average buffet, with attentive service throughout.
Cons: The water pressure and temperature of the shower were unreliable at times, but that is the only thing that we found lacking.
Location: A short walk to all of central Florence. Unbeatable location.
We were greeted by Lorenzo at the front desk, and after checking us in (early) he insisted on giving us a tour of the hotel, not passing that responsibility off on a bellman or someone else. The personal service continued from there. For example, the recommendation for a restaurant nearby was spot on.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Scotland

great central location.

Posted Mar 1, 2017
Pros: everything
Cons: bar closes at midnight & no porter service.
Location: all Florence sights are within walking distance
beautiful hotel, close to all the sights. excellent breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

great central location

Posted Feb 19, 2017
Pros: great staff, lovely rooms, good breakfast selection
Cons: It's Florence, so expect some noise late at night and into the early morning.
Location: easy access for everything.
One of the best locations in town. Go down some of the narrow side streets and enjoy some superb authentic Italian dining.Easy access to Ponte Vecchio, Duomo and right next to the Palazzo Vecchio.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great hotel

Posted Feb 16, 2017
Perfect location, close to everywhere. Very friendly staff. A wonderful stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best of all worlds

Posted Jan 26, 2017
A wonderful historic property, upgraded to high standard, amazing location!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, CA

Best of all worlds

Posted Jan 23, 2017
Awonderful historical property, yet upgraded to high standard, amazing location!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire, UK

Great location and outstanding service

Posted Jan 12, 2017
Pros: Location, staff, service
Location: All tourist landmarks are within a 10 mins walk
In the heart of Florence with outstanding service from friendly staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel and centrally located

Posted Dec 19, 2016
Room decoration is nice but wifi really sucks in the room. Floor is dirty, seems like housekeeping is not doing their job
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location. Very friendly and helpful staff!!

Posted Nov 26, 2016
I would definitely stay there again and recommend to friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Awesome hotel, awesome location!!

Posted Nov 21, 2016
Location cannot get better, service top notch and property absolutely gorgeous. Would definitely stay here again!