Lobby sitting area

Reviews of Gallery Hotel Art - Lungarno Collection

4 out of 5
Gallery Hotel Art - Lungarno Collection
Vicolo dell'Oro 5, Florence, FI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 524 out of 768 reviews" "
Rating 8 - Good. 181 out of 768 reviews" "
Rating 6 - Okay. 41 out of 768 reviews" "
Rating 4 - Poor. 13 out of 768 reviews" "
Rating 2 - Terrible. 9 out of 768 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, everyone from the door men to the front desk. We received a room upgrade and it was beautiful, spacious. Would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

JOSE ANGEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this Hotel for our Honeymoon twenty one years ago. Now we went our three kids (20, 17 and 11). We had a wonderful stay. The location is superb. However if you plan to arrive by car, call ahead because it's super tricky and most Italian cities have controlled access to the city centers by motorcar....
Stayed 3 nights in Mar 2024
Response from Daniela B. - Front Office Manager on Apr 13, 2024
Dear Jose Angel,Thank you for choosing to stay with us again after your memorable honeymoon twenty-one years ago! It's heartwarming to hear that you returned with your family and had a wonderful stay. We're delighted that you found our location superb.Your tip about arriving by car is greatly appreciated, and we will make sure to inform future guests about the controlled access to city centers. We strive to make every aspect of our guests' stay as smooth as possible, and your feedback helps us in achieving that goal.We hope to have the pleasure of welcoming you and your family back for many more memorable stays in the future!Warm regards,

8/10 Good

colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in excellent location. Staff superb and warm caring about every aspect of your stay. The biggest weakness is that the rooms are relatively small with no views. ( our de luxe room opened onto up into an alleyway). A medieval experience of staring at the wall across the alley. But I rate this hotel highly. The ambience is terrific.
Stayed 3 nights in Apr 2024
Response from Daniela B. - Front Office Manager on Apr 8, 2024
Hello Colin,Thank you for sharing your thoughts about your recent stay with us. We're pleased to hear that you found our hotel to be in an excellent location and that you experienced superb and caring service from our staff. We take great pride in providing a warm and attentive atmosphere for our guests.We appreciate your feedback regarding the size of the rooms and the lack of views. While we understand that a view can enhance the overall experience, it's important to note that our hotel is situated in a quiet alley behind the Ponte Vecchio, offering a peaceful retreat away from the crowds of tourists. Unfortunately, this means that some rooms may not have expansive views, and we apologize if this aspect of your stay fell short of your expectations.Nevertheless, we're thrilled to hear that you still rate our hotel highly and that you enjoyed the terrific ambiance we strive to create.We hope to have the opportunity to welcome you back in the future and to provide you with an even more enjoyable stay.Warm regards,

10/10 Excellent

Miko Paolo U

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Pik Wu Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel but it is a bit noisy even it is in the inner part of the main road. And, the elevator is under construction during 8am to 5pm, which makes it hard to sleep in.
Stayed 2 nights in Mar 2024
Response from Daniela B. - Front Office Manager on Apr 2, 2024
Dear Pik Wu Connie,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel, and we're glad to hear that you found it nice overall.We're sorry to hear about the noise disturbance you experienced during your stay. Despite being situated in a quieter area away from the main roads, we understand that there can still be occasional noise from taxis, horse-drawn carriages, and local residents. Additionally, we apologize for any inconvenience caused by the maintenance work on our elevator. Please rest assured that this was necessary to ensure the safety of our guests, and we chose to conduct the work during the day to minimize disruption to your nighttime rest.We value your feedback and will do our best to address these concerns to improve the overall experience for our guests. We hope you'll consider staying with us again in the future, and we'll strive to make your next visit even more enjoyable.Warm regards,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, wonderful staff
Stayed 4 nights in Mar 2024
Response from Daniela B. - Front Office Manager on Mar 25, 2024
Dear Victoria,Thank you very much for your glowing review! We're delighted to hear that you found our hotel excellent and that you had a wonderful experience with our staff. Providing exceptional service and creating memorable stays for our guests are what we strive for every day.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback. Should your travels bring you back to our area, we would be honored to host you once again.Warm regards,

10/10 Excellent

JACLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from Daniela B. - Front Office Manager on Mar 25, 2024
Dear Jaclyn,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our location perfect and that our staff were friendly and helpful during your stay. Providing exceptional service is always our top priority, and it's incredibly rewarding to know that we met your expectations.We truly appreciate your kind words and the perfect rating you've given us. It means a lot to our team. If your travels bring you back to this area in the future, we would be delighted to welcome you again.Warm regards,

8/10 Good

Hsin Chien

Stayed 2 nights in Mar 2024
Response from Daniela B. - Front Office Manager on Apr 13, 2024
Dear Hsin Chien,Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had a positive experience overall. Your feedback is important to us, and we're always looking for ways to improve and exceed expectations. If there's anything specific you feel we could do better next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!Best regards,

10/10 Excellent

Runbo

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Daniela B. - Front Office Manager on Mar 6, 2024
Dear Runbo,Thank you very much for taking the time to leave us a 5-star review! Your feedback means the world to us and we're thrilled to hear that you had a fantastic experience. We truly appreciate your support and hope to welcome you back again soon.Best regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Sadly, the restaurant and bar were closed during our stay
Stayed 3 nights in Feb 2024
Response from Daniela B. - Front Office Manager on Feb 12, 2024
Hi Angela,Thank you for the fantastic rating! We're delighted to hear that you had a great stay with us. We're sorry about the inconvenience regarding the closure of the restaurant and bar during your visit. We hope to have the pleasure of welcoming you back soon for an even better experience.Best regards,

10/10 Excellent

Adriene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location and the breakfast
Response from Daniela B. - Front Office Manager on Jan 28, 2024
Dear Adriene,Thank you for the fantastic review! We're delighted you loved the location and breakfast at Gallery Hotel Art. We appreciate your kind words and hope to welcome you back soon!Warm Regards,

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff. Quick to help in any way. Clean and quiet! Centrally located to everything!
Stayed 4 nights in Jan 2024
Response from Daniela B. - Front Office Manager on Jan 20, 2024
Dear Michael,Thank you so much for your kind words and for taking the time to leave a positive review! We are delighted to hear that you found our staff extremely helpful and friendly. Our team takes pride in providing quick assistance in any way possible. We're also thrilled that you appreciated the cleanliness and quiet ambiance of our location. Being centrally located to everything is indeed a great advantage, and we're glad it added to the overall convenience of your stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Best regards,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic Comfortable Convenient
Fantastic experience! The hotel location can’t be beat. It’s steps away from the Ponte Vecchio, very close to the Uffizi. The staff helped us with great restaurant recommendations. Florence is a favorite destination. We were returning to celebrate our 20th anniversary ❤️ Thanks to the hotel staff for creating such a lovely place for visitors to enjoy Florence.
Stayed 5 nights in Dec 2023
Response from Daniela B. - Front Office Manager on Jan 16, 2024
Dear Catherine,Thank you for the fantastic review and the perfect score! We're delighted that you enjoyed our hotel's prime location near Ponte Vecchio and the Uffizi. It was a pleasure assisting you with restaurant recommendations.Congratulations on your 20th anniversary! We're honored to have been a part of such a special celebration. We appreciate your kind words and look forward to welcoming you back.Warm regards,

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, great cocktails in the bar, plenty of options at breakfast, and a central location. We loved our stay here.
Stayed 4 nights in Dec 2023
Response from Daniela B. - Front Office Manager on Jan 16, 2024
Hello Wendy,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us. We're thrilled that you found the bed comfortable, enjoyed the great cocktails in our bar, and had plenty of breakfast options to choose from. It's fantastic to know that our central location added to the overall positive experience.We appreciate you taking the time to share your thoughts, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any suggestions you have for improvement, feel free to let us know. Grazie mille!Best regards,

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Would return there.
Response from Daniela B. - Front Office Manager on Feb 12, 2024
Thank you so much, Karl! We're thrilled to hear that you found our location convenient and that you would consider returning. We greatly appreciate your positive feedback and look forward to welcoming you back in the future!

10/10 Excellent

Karrie

Stayed 6 nights in Dec 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Dear Kerrie,Thank you sincerely for sharing your wonderful feedback regarding your recent stay at Gallery Hotel Art. We're thrilled to learn that you had a fantastic experience, and we appreciate your generous 5-star rating.Our team strives to create memorable experiences for our guests, and it's incredibly rewarding to know that we succeeded during your visit. We look forward to the pleasure of hosting you again in the future. Should there be any specific preferences or requests you have for your next stay, please feel free to share them with us.Thank you once more for choosing Gallery Hotel Art!Warm regards,

10/10 Excellent

Elizabeth, Caguas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Dear Elizabeth,Thank you wholeheartedly for sharing your delightful feedback following your stay at Gallery Hotel Art. Your perfect 5-star rating is truly appreciated, and we're thrilled to know that your experience was enjoyable.Our team at Gallery Hotel Art is dedicated to crafting memorable stays, and it's wonderful to hear that we succeeded during your visit. We can't wait to have the pleasure of welcoming you back. If there are any specific preferences or requests you'd like us to consider for your next stay, please do let us know.Once again, thank you for choosing Gallery Hotel Art!Warm regards,

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Florence
Following a quick and easy check-in, we found a comfortable and luxurious room. The hotel’s design is gorgeous, breakfast in the library provides a calming and deliciously varied start to the day. There is a great bar and restaurant with terrific service. I can’t wait for the opportunity to return!
Stayed 3 nights in Nov 2023
Response from Filippo on Nov 25, 2023
Dear Marilyn,Thank you for your kind words and for choosing the Gallery Hotel Art, your feedback is very important to us and so it brings a smile to our faces to read that you appreciated our services.We also, are anxious to welcome you back once more in the near future! All the best,Filippo

10/10 Excellent

michael

Stayed 3 nights in Nov 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Dear Michael,Thank you sincerely for taking the time to share your feedback about your recent stay at Gallery Hotel Art. We're absolutely delighted to receive your fantastic 5-star rating and to know that your experience with us was enjoyable.At Gallery Hotel Art, our team is dedicated to creating memorable moments for our guests, and it's truly rewarding to hear that we achieved this during your stay. We eagerly anticipate the opportunity to welcome you back. If there are any specific preferences or requests you'd like us to consider for your next visit, please feel free to share them with us.Once again, thank you for choosing Gallery Hotel Art!Warm regards,

10/10 Excellent

Adriene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, the bed was comfortable for a good night sleep. the hotel location was great.
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Dear Adriene, thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the excellent service, had a comfortable night's sleep, and found the hotel's location to be great. We appreciate your kind words and hope to welcome you back soon! Best regards.

10/10 Excellent

Mark N.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff , beautiful experience
Stayed 1 night in Nov 2023
Response from Filippo on Nov 25, 2023
Dear Mark N,Thank you for taking a moment to write a review about your stay with us at Gallery Hotel Art. We are beyond delighted to hear that our entire staff was helpful. We truly hope you will consider the Gallery Hotel Art as a welcoming place, and we hope you will come back soon.Warmest regards,Gallery Hotel Art Team

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel within walking distance from all major attractions. The staff is amazing and incredibly kind and helpful! The Executive room we booked was very spacious and well equipped. We truly enjoyed the stay!
Stayed 5 nights in Nov 2023
Response from Filippo on Nov 25, 2023
Dear Cristina,Thank you for your feedback on your recent stay at Gallery Hotel Art. We sincerely appreciate your kind review. We are glad to hear your lovely words about our structure, our team, and our service since we are deeply focused on every single detail. We hope to have the pleasure to welcome you back in the future.Warmest regards,Gallery Hotel Art Team

4/10 Poor

renata

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
How can a upscale 4 star hotel stop any room service or any meal service at 10pm? The shower was very bad. A very small glass door that all the water would fall outside, and inside the bath the water was not flowing. The breakfast was until 11am, but when it was 10:25 there were several items noy being replaced. The workers were clearly desperate to finish their shift.
Stayed 2 nights in Nov 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Hi Renata,Thank you for your detailed review. We apologize that your experience at Gallery Hotel Art did not meet your expectations. We regret any inconvenience during your stay. We appreciate your constructive feedback regarding room service, the shower, and breakfast. We take these issues seriously and will do our best to improve and ensure a more enjoyable experience for our guests.Best regards,

10/10 Excellent

KENNETH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an amazing staff
Stayed 3 nights in Sep 2023
Response from Filippo on Nov 25, 2023
Dear Kenneth,Thank you for taking a moment to write a review about your stay with us at Gallery Hotel Art. We are beyond delighted to hear that our entire staff was helpful and professional. We truly hope you will consider the Gallery Hotel Art as a welcoming place, and we hope you will come back soon.Warmest regards,Gallery Hotel Art Team

6/10 Okay

Carolyn

Stayed 4 nights in Oct 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Dear Carolyn,Thank you for taking the time to review Gallery Hotel Art, and for choosing to stay with us. We appreciate your feedback and are always looking for ways to improve. If there's anything specific we can do to make your next stay even better, please let us know. We hope to welcome you back soon!Best regards,

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service
Great location
Stayed 5 nights in Oct 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Peter,Thank you so much for taking the time to share your feedback on Gallery Hotel Art! We're thrilled to hear that you had a positive experience and awarded us a 4/5 rating. Your satisfaction is our priority, and we look forward to welcoming you back for an even better experience in the future. If there's anything specific you enjoyed or any suggestions you have, please feel free to share them. We truly value your input.Best regards,

10/10 Excellent

Michael, Aliso Viejo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attended to our needs. If there was something that we needed they got on her right away. The air conditioning was making a squeaking noise and they fixed it immediately. Very friendly at the door. The doorman were very receptive to questions and needs that would arise
Stayed 4 nights in Sep 2023
Response from Gallery Hotel Art Team on Sep 18, 2023
Dear Michael,Thank you for your feedback on your recent stay at Gallery Hotel Art. We sincerely appreciate your kind review. We are delighted to read that our staff was friendly and helpful. Our team takes every single customer’s request very seriously to always make the guest feel part of a family. We hope to have the pleasure to welcome you back in the future.Warmest regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Deborah,Thank you so much for your kind words and for giving Gallery Hotel Art a perfect 5/5 rating! We're delighted to hear that you enjoyed your stay with us. It's our pleasure to provide a memorable experience for our guests, and we look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a beautiful location
Stayed 1 night in Aug 2023
Response from Gallery Hotel Art Team on Aug 30, 2023
Dear Alexander,Thank you for taking the time to share your feedback with us. We truly appreciate your kind comments about our structure and we are glad that you liked the location.We hope to have the pleasure to welcome you back in the future.Warmest regards,

8/10 Good

sung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Sung,thank you for your feedback! We're delighted to hear that you enjoyed your stay at Gallery Hotel Art. Your rating of 8 out of 10 is greatly appreciated. We always strive to provide the best experience for our guests, and your input helps us continue to improve. If there's anything specific you loved or any suggestions you have, we'd love to hear more. We hope to welcome you back soon for another memorable stay. Grazie mille!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and accommodating
Great location in Florence. Very clean with friendly and accommodating staff.
Stayed 1 night in Aug 2023
Response from Gallery Hotel Art Team on Aug 30, 2023
Dear James,Thank you for taking a moment to make a review about your stay with us at Gallery Hotel Art. We are glad to read a positive feedback about the cleanliness and about our staff. Happy to hear that you loved the location.We look forward to having you back at Gallery Hotel Art.Warmest regards,

10/10 Excellent

martyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Delightful staff. Perfect location for seeing the main attractions. Delicious breakfast. The rooftop bar in all the photos, doesn’t seem to be in this building. But otherwise a great choice
Stayed 2 nights in Aug 2023
Response from Gallery Hotel Art Team on Aug 30, 2023
Dear Martyn,Thank you for your feedback on your recent stay at Gallery Hotel Art. We sincerely appreciate your kind review. We are glad to read that you loved the location and we are delighted to hear your positive feedback about our staff and our service. The rooftop bar "La Terrazza" is on the top of our sister hotel "Continentale", just in front of us, as you can see from our website.We sincerely hope to have the great pleasure to welcome you back soon.Warmest regards,

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a perfect location - right in the middle of the city but secluded on a quieter street. The staff were nice and incredibly helpful. Rooms were clean and spacious.
Stayed 3 nights in Jul 2023
Response from Gallery Hotel Art Team on Aug 2, 2023
Dear Alison, Thank you for your feedback on your recent stay at Gallery Hotel Art. We greatly appreciate your kind review. We are glad to hear your lovely words about our structure, our staff, and our service since we are deeply focused on every single detail. We hope to have the pleasure to welcome you back in the future.Warmest regards,

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a super location. Rooms were very nice and spacious. Super breakfast. Wifi worked well and had a great stay. Location is the best in Florence.
Stayed 3 nights in Jul 2023
Response from Gallery Hotel Art Team on Aug 2, 2023
Dear Gary,Thank you for taking a moment to make a review about your stay with us at Gallery Hotel Art. We are glad to read such positive feedback. We truly appreciate the words you dedicated to our structure and we are pleased to hear that you enjoyed your stay and our breakfast :) We sincerely hope to have the pleasure to welcome you back soon.Kind regards,

10/10 Excellent

Sheryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and quality of rooms.
Stayed 3 nights in Jul 2023
Response from Gallery Hotel Art Team on Aug 2, 2023
Dear Sheryn,Thank you for taking a moment to review your stay with us. We truly appreciate the gentle words you dedicated to our structure. We sincerely hope to have the great pleasure to welcome you back soon.Warmest regards,

4/10 Poor

Amanda

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Our room is extremely small. The design of the shower is ridiculous. Every time we take a shower, the bathroom floor would be drenched. Housekeeping didn’t tidy up the room until very late in the day. Will never book this hotel again
Stayed 2 nights in Jun 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Dear Amanda,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We're sorry to hear that the size of the room and the design of the shower did not meet your expectations. Your comments about the bathroom floor and housekeeping timing are duly noted, and we will address these issues with our team to ensure improvements are made.We understand the importance of a comfortable and pleasant stay, and we regret that we fell short of providing that for you. We appreciate your valuable input, as it helps us identify areas for enhancement.We hope you will reconsider and give us another opportunity to provide you with a better experience in the future. Please feel free to contact us directly if there is anything specific we can do to make amends.Warm regards,

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no issues at all . Very convenient location and nice room.
Stayed 3 nights in Jun 2023
Response from Gallery Hotel Art Team on Aug 2, 2023
Dear Christian,Thank you for taking a moment to review your stay with us. We are pleased to read that you enjoyed your stay, appreciating the room and the location. We sincerely hope to have the great pleasure to welcome you back soon.Warmest regards,

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so welcoming and helpful from the moment we arrived. They have great recommendations, and the connections to provide access to wonderful dining and local experiences. And the location can’t be beat! Would go back again.
Stayed 3 nights in Jun 2023
Response from Gallery Hotel Art Team on Aug 2, 2023
Dear Kimberly, Thank you for your feedback on your recent stay at Gallery Hotel Art. We sincerely appreciate your kind review. We are glad to read your lovely words about our team and we are delighted to hear that the service was effective since we are deeply focused on every single customer's queries. We hope to have the pleasure to welcome you back soon.Warmest regards,

8/10 Good

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a fabulous stay at Gallery Art. Lau and the team wonderful . Grazie
Stayed 3 nights in Jun 2023
Response from Gallery Hotel Art Team on Aug 2, 2023
Dear Leslie,Thank you for your review and kind words about your recent stay in our structure.As loyal guest of Gallery Hotel Art, we take particular care of your opinion, and we are pleased to read that you enjoyed your stay with us.Our team takes every single customer’s request very seriously to always make the guest feel part of a family. We look forward to having you back at Gallery Hotel Art.Warmest regards,

10/10 Excellent

Michele

Liked: Staff & service, property conditions & facilities
This property is a 10!!! Everything about it was perfect.
Stayed 2 nights in May 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Michele,thank you for your feedback! We're delighted to hear that you enjoyed your time at Gallery Hotel Art. We look forward to welcoming you back soon!

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Adam,thank you for your kind words about your experience at Gallery Hotel Art. We're delighted to hear you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with fantastic location. Quick access to everything. Amazing and very helpful staff. Rooms on the smallish size, but lovely. Will stay again.
Stayed 3 nights in May 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Hi Matthew, thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay at Gallery Hotel Art and found the location fantastic with quick access to everything. It's wonderful to know that our staff was amazing and very helpful. We appreciate your feedback on the room size and are pleased to hear that you still found them lovely. We look forward to welcoming you again on your next visit. Grazie mille!

10/10 Excellent

Marla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff
Stayed 2 nights in May 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Marla,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at Gallery Hotel Art. Your positive feedback is truly appreciated.Best regards,

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights and really enjoyed the hotel. The STAFF is unbelievable and helpful with everything. If you are looking for a hotel with a great location and wonderful people that will help with restaurant reservations, taxis, etc and a comfortable bed and GREAT SHOWER with Ferragamo products then this is the hotel for you. A room without a view of town might be better if you like to sleep in. The delivery trucks to local shops/restaurants and trash pickup starts early. If you are looking for a great rooftop bar/lounge area, then this is not the place. The bar, La Terazza, has a $35 euro per person reservation fee and you have to make reservations in advance to be able to go to the rooftop bar. I made reservations in advance because I wanted to compare rooftop bars with another hotel (hotel Degli orafi) and was surprised by the reservation fee and need for a reservation for hotel guests. We had one drink each and left because our British waiter was rude.
Stayed 2 nights in May 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Hi Kimberly,Thank you for sharing your feedback on Gallery Hotel Art. We're delighted to hear that you enjoyed your two-night stay and found the staff to be incredibly helpful. We appreciate your insights on the hotel's great location, attentive service, and the comfort of the bed and shower with Ferragamo products.We understand your observations about the noise from delivery trucks and trash pickup in the morning, as well as the rooftop bar experience. We apologize for any inconvenience caused, and your feedback will be valuable for us to make improvements.We hope to welcome you back in the future and provide an even better experience.Best regards,

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel not only was the perfect location they made you feel like home. From the welcome note to the slippers. Everything was amazing!
Stayed 2 nights in May 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Hi Sara,Thank you so much for your wonderful review! We're thrilled to hear that you felt at home at Gallery Hotel Art and that every detail, from the welcome note to the slippers, contributed to an amazing experience. We appreciate your kind words and look forward to welcoming you back soon!Best regards,

8/10 Good

KHUSHVEER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel and excellent staff. It was clean and had all the amenities required. The location is excellent and you can easily walk from it to all the sites.
Stayed 3 nights in May 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Khushveer,thank you for your feedback! We're delighted to hear that you enjoyed your stay at Gallery Hotel Art. We appreciate your kind words about our excellent staff and the cleanliness of the hotel. It's great to know that you found all the amenities you needed and that the location was convenient for exploring the sites on foot. We value your feedback and hope to welcome you back for another wonderful experience in the future.

6/10 Okay

Eka, Surabaya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed sheets (or maybe the matras/pillows) smells bad. My pijamas become smelly too afterwards. The only great thing about this hotel is the location.
Stayed 2 nights in Apr 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Eka,thank you for sharing your feedback. We apologize for any inconvenience you experienced with the bed sheets and the smell. We'll address this issue promptly to ensure a more pleasant stay for our guests. We're pleased to hear that you appreciated the hotel's great location. Your input is valuable to us, and we hope to welcome you back for an improved experience in the future.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Everything but the bed!
The hotel was beautiful and had a great location. Breakfast buffet was beautifully presented and thorough. Great amenities in the room, and the place was spotless. The only problem, and it’s a big problem, is that the bed was literally as hard as a rock.
Stayed 1 night in Apr 2023
Response from Daniela B. - Front Office Manager on Dec 29, 2023
Dear Anonymous,Thank you for your feedback on Gallery Hotel Art. We're delighted to hear that you found the hotel beautiful with a great location, enjoyed the well-presented breakfast buffet, and appreciated the thorough amenities in the room. However, we apologize for the inconvenience you experienced with the firmness of the bed. We value your input and will take it into consideration for future improvements. We hope to welcome you back for a more comfortable stay in the future.Best regards,

10/10 Excellent

Sammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Hotel and Service. Location is perfect and staff and hotel itself are great. 5/5 stars. Fully recommend and would stay again!
Stayed 2 nights in Mar 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Hi Sammy,Thank you so much for your kind words and fantastic review! We're thrilled to hear that you found our hotel outstanding, and that you enjoyed the perfect location, great staff, and overall experience. We truly appreciate your recommendation, and we look forward to welcoming you back again in the future!Best regards,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, hard to drive to
Because this hotel is located in the limited traffic zone in Florence, it was difficult to find a way into the hotel when you’re not supposed to drive on the streets. But we called and the staff was very friendly in sending us directions to reach the hotel- that is an adventure if you’re driving! Once we finally arrived, they took the car to their parking area and were the friendliest staff! We never found the rooftop area they show on this site but The hotel is clean, nice and in a great and walkable area to everything. Would recommend it!
Stayed 1 night in Mar 2023
Response from Daniela Bruni - Front Office Manager on Dec 29, 2023
Hi Kimberly,Thank you so much for your valuable feedback! We appreciate your understanding regarding the limited traffic zone in Florence and are glad our staff could assist you in finding the way to the hotel. It sounds like your journey to the hotel was quite an adventure! We're delighted to hear that you found our staff to be friendly and that you enjoyed the clean and nice atmosphere of the hotel. We apologize for any confusion about the rooftop area, and we're grateful for your recommendation. We hope to welcome you back soon!Best regards,