Our stay was very pleasant at the hotel. The lady who welcomed us at the reception was lovely. She gave us great tips, called cabs for us, and gave us a free prosecco bottle when she learned we were in Florence on our honeymoon. The room was nice and spacious, the bathroom was spectacular with marble throughout and it was VERY large. We had a great time. There was a very loud concert happening one block away on the Piazza della Santissima Annunziata which lasted until midnight, and which interfered with our ability to sleep on the 2nd night, but that was a special occasion and certainly not the hotel’s fault at all. I would highly recommend this hotel to people visiting Florence.