Ratings based on 907 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Q

Best stay of the whole trip

Posted Jul 22, 2016
Amazing place great staff, nothing was a problem, would highly recommend this hotel to anyone. Wish we had time to stay longer
5 out of 5
by A verified traveler from San Jose, Calif

Great hotel and great location.

Posted Jul 12, 2016
Hotel is very clean and staff was helpful. Restaurant on fifth floor and roof have fantastic view. Must see!
3 out of 5
by A verified traveler from H

Good location but be careful with room choice

Posted Jul 6, 2016
Our room was very small and on 3 different levels. The bed was in an awkward place with a sloped ceiling. Even short people could easily hit their heads. It was also in an odd location up some steep stairs. The breakfast was well below what I would expect from a four star hotel. The coffee was not good (pretty much impossible for this to happen in Italy), and the buffet breakfast was not very appetizing. The hotel location is good, however, and the building itself has a lot of old world charm.
5 out of 5
by A verified traveler from New Jersey

Wonderful Hotel in Florence

Posted Jun 26, 2016
Pros: The location is perfect and the staff outstanding.
Cons: Better dining recommendations. Not interested in the overpriced tourist spots like Harry's. Bar prices in hotel are high - over 50 e for 6 drinks
Location: The location is near Santa Maria Novella Station, and an easy walk to most sights and some excellent dining in Florence.
The staff makes this a wonderful place to stay. Everyone is outgoing and friendly. The hotel itself is marvelous, and the photographs hanging in the corridors really tell the 20th century history of the Baglioni and Florence.
5 out of 5
by A verified traveler

Posted Jun 24, 2016
Enjoyed our room and wonderfull views food was excellent on the rooftop restaurant. Staff very friendly
4 out of 5
by A verified traveler from San Pedro, California

Close to everything in city center.

Posted Jun 24, 2016
Great rooftop view and restaurant. Marco in upstairs bar is a genius with any cocktail.
4 out of 5
by A verified traveler from 東京

駅近で、テラスレストランからのフィレンツェの眺望がすばらしい。

Posted Jun 24, 2016
Pros: サンタ・マリア・ノヴェラ駅から徒歩圏内にあり、屋上のテラスレストランからの、フィレンツェの街並み眺望がすばらしい。スタッフの感じも良く、丁寧な応対で良い。
Cons: 隣接した部屋のベランダ同士が向き合っており、そこでの声や物音が丸聞こえとなる。ベランダに面した窓を防音にする以外、解決方法はない。
Location: 中央駅に近く、バスターミナルも至近。現地ツアーの集合場所もこのあたりとなることが多いので便利。観光スポットの一つである、サンタ・マリア・ノヴェラ寺院にも近い。
ホテル主催のイベントと重なり、混んでいたためベランダ付きの部屋へアップグレードしてくれたまでは良かったが、イベントの参加者が夜遅くまで隣のベランダで大騒ぎ。夜中の2時にフロントに2回も電話して善処を求めることになった。以前にも宿泊したことがあり、ロケーションも良く、屋上レストランからの眺めも素晴らしいホテルで、気に入っていたのだが、今回は予想しなかったハプニングで少々減点。次回機会があったらまた泊まると思います。
4 out of 5
by A verified traveler from Peterborough

Lovely hotel in great location

Posted Jun 15, 2016
Pros: Room was very nice, very clean with a lovely view. Breakfast was delicious. Staff were mostly friendly and helpful.
Cons: Party on top floor terrace Saturday night was very noisy & went on very late. We were given no warning of this nor an apology (many complaints).
Location: Perfect location for all the main sights. A great city for walking between sights, and this hotel is central to many of them
Great hotel in a perfect location for arrival either by train or bus.
4 out of 5
by A verified traveler from Ann Arbor MI

Gorgeous roof top views. Amazing.

Posted Jun 7, 2016
Pros: I loved the old wood used throughout the hotel. The bathroom was also lovely.
It is less than a five minute walk from the train station so easy to get to and right on the city center edge. Everything is convenient and it's a super comfy place to call home while you're there for a few days.
5 out of 5
by A verified traveler from Miami

Lovely stay, lovely staff! Very happy

Posted Jun 3, 2016
Everything was lovely and it made us happy! Thats most important in life so thanks! Hotel was charming and full of traditional character and very central and best staff ever!