Ratings based on 1,031 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located near train station

Posted Jun 24, 2017
We had a great time during our stay at the hotel. Breakfast buffet was really good with lots of selection . The staff was friendly and attentive.
Comment from Hotel Management
Jun 26, 2017 by Front Office , Hotel Management
Dear Guest, thanks a lot for your feedback : your words flatter us and are the best reward to our constant efforts and passion to make all our guests’ stay memorable I hope I will see you again and I send you our warmest regards from all of us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice old hotel with modern conforts.

Posted Jun 5, 2017
Pros: Location
Cons: Electric plugs near bedside would have been nice.
Location: Lots of shopping and food aroud, across the street from the train station, close by to many museums and historical buildings.
Great location and view. Old world feel with modern conforts.
Comment from Hotel Management
Jun 6, 2017 by Front Office , Hotel Management
Dear Guest, thank you so much for your precious feedback. We will use your piece of advise to make the needed adjustment. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Hopkinton, MA

Great hotel across street from train station

Posted May 6, 2017
Hotel was very nice. Staff was always very helpful and room was great. I would definitely stay here again.
Comment from Hotel Management
May 7, 2017 by Front Desk, Hotel Management
Dear Kathy, It is impossible not to be touched by a review like yours. Me and my staff can only say THANK YOU!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Amazing Views

Posted May 6, 2017
Pros: This hotel ticks all the boxes, amazing views from the restaurant and roof garden, close to all major attractions with a traditional Florence feel.
Cons: Prices in the bar!
Location: This hotel ticks all the boxes, amazing views from the restaurant and roof garden, close to all major attractions with a traditional Florence feel.
This hotel ticks all the boxes, amazing views from the restaurant and roof garden, close to all major attractions with a traditional Florence feel.
Comment from Hotel Management
May 8, 2017 by Front Desk, Hotel Management
Dear Louise, All the staff thanks you for the precious time you used to write us these compliments. We pay great attention to every single request..with the only aim of making the overnight here as pleasant as possible.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island NY

Bravo

Posted Apr 25, 2017
Pros: Clean, great breakfast ,very nice staff
Cons: Not a thing
Location: Overlooks the Duomo perfect location..view from room is in picture
The staff was extremely helpful..location perfect and too beautiful
Comment from Hotel Management
Apr 27, 2017 by Front Desk Manager, Hotel Management
Dear Denise, it's a huge pleasure reading your review. It really makes us proud and hope you will come again one day! Thank you so much for your words. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Fl

Happy Camper

Posted Apr 23, 2017
Great hotel, great staff, great location, wish the other hotels we stayed at this trip had been this nice.
Comment from Hotel Management
Apr 24, 2017 by Front Desk, Hotel Management
Dear Doh Thank you so much for your nice words and your review, it is really gratifying for us to know that our guests enjoyed their stay and felt like home. Thanks again. See you soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and very close to the train station

Posted Apr 22, 2017
Great hotel, facilities, and staff. Close to the train station and a short walk to Duomo and other main attractions.
Comment from Hotel Management
Apr 24, 2017 by Front Desk, Hotel Management
Dear Guest, I am happy you appreciated our standard of service and for that I wish to thank you on behalf of all the staff. I promise you that your next stay at the Grand Hotel Baglioni will be even more memorable. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Love the view during breakfast here

Posted Apr 16, 2017
Good location close to train station and basilica. Good view during breakfast on 5th floor. Parquet floor is loose, noisy when walk in the room
Comment from Hotel Management
Apr 19, 2017 by Front Desk, Hotel Management
Dear Guest, Thank you for taking the time to share your comments, I was very pleased to hear in this occasion we have matched your service expectations. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Location, Old World

Posted Apr 10, 2017
Pros: Staff. Courteous and helpful.
Hotel is very conveniently located across of the train station and within an easy walk of everything in the center of Florence. Staff is notably friendly and helpful. Rooftop restaurant offers wonderful views.
Comment from Hotel Management
Apr 11, 2017 by Front Desk, Hotel Management
Dear Guest Thank you for your review and for the positive feedback on our Hotel, I am happy to see that you found convenient our location, our services and our panoramic restaurant, also appreciated by many other guests. Hope to see you soon!!! Warm regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Good location: accessible from train, historic Ctr

Posted Apr 2, 2017
Historical building, updated and clean bathroom, comfortable bed, beautiful rooftop, breakfast was good but expensive. Don't go on Monday as some Florence sights and restaurants are closed. Some front desk staff are amazingly helpful and proactive, one was indifferent and incompetent.
Comment from Hotel Management
Apr 3, 2017 by Front Desk, Hotel Management
Dear Todd, Thank you for taking the time to share your comments, I was very pleased to hear in this occasion we had exceeded your service expectations. Best Regards