Ratings based on 782 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel close to St. Mark's Square

Posted Aug 28, 2015
beautiful room w view of canal, excellent service, friendly staff, we received upgrade and gift for our anniversary... Very classy thank you for an amazing venice experience hotel luna baglioni
4 out of 5
Recommended
for Couples
by A verified traveler from japan

駅から近く、観光に適した立地

Posted Aug 23, 2015
Pros: スタッフの対応 施設のデザイン
Cons: 特になし
Location: 歩いて5分でドォーモ。目の前はS,M ノヴェッラ教会。
バカンスシーズンに予約し、宿泊しました。 内装が古式で、いい雰囲気であった。 スタッフの対応は非常に素晴らしかった。また、リストランテの予約を頼んだが 快く行ってくれた。 部屋は清潔で、浴槽もある。ただし、建物自体が古いため防音はなく、部屋周辺の 音は聞こえる。気にならない程度である。 朝食はビュッフェ形式。5Fにあり、そこからフィレンツェを一望できる。
5 out of 5
Recommended
for Everyone
by A verified traveler

Eccezionale

Posted Aug 18, 2015
Eccellente Hotel. Aperitivo in terrazza strepitoso con vista spettacolare. Straconsigliato
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Centrally located excellent 4 star hotel

Posted Aug 16, 2015
Cons: Internet connectivity
Location: Academia, Duomo, Ponte vecchi, Uffizi, all within walking distance. The main train station in Florence (SMN) is just under 400 metres from the hotel.
This was the best amongst all the hotels we stayed during our family holidays in Italy. Very close (walking distance) to the Florence SMN train station, the hotel is within walking distance of all major attractions of Florence (Academia, Duomo, Ponte Vecchio) and many high end shops- for those who want to indulge in shopping. The room we had was large, well furnished and with a spacious bathroom. The breakfast spread was good and the staff is attentive and helpful. If I have to complain about one thing, it was the slow internet connection speed. The hotel provide car parking but for an additional Euro 36 per 24 hours- which seems to be on the higher side. However, I am sure that If I go back to Florence again, I will be opting this hotel for my stay.
5 out of 5
Recommended
for Families
by A verified traveler from NJ

Excellent hotel - great location and great service

Posted Aug 15, 2015
Pros: Location near the train, location near the center of town - walking distance to most sites.
Cons: Breakfast is ok - not spectacular but ok. You will find better places to eat in town...
Location: Visit the center of town, museums, and nice restaurants.
The hotel is within walking distance of the train station. Once you enter it is a genuinely nice hotel. What is really good is the staff. The manager Max was very helpful as we arrived with a large party. Overall between the location, hotel staff, room size, and atmosphere - we had a great time.
4 out of 5
Recommended
for Couples
by A verified traveler from CN

Comodissimo...

Posted Aug 14, 2015
Pros: Zona e ambiente...letto comodo.
Cons: Un albero antico e con tanto legno ha bisogno di manutenzione costante.
Location: Ottima posizione. 500 metri dalla stazione e a 5 minuti dal Duomo.
Comodissimo per una breve vacanza, dista due minuti dalla stazione di SMN e cinque dal centro...se si è di passaggio è l'ideale, magnifica la terrazza al quinto piano per la colazione. Stanze con arredo in legno antico che si inserisce benissimo ai comfort piu moderni. Peccato durante il mio sogggiorno un ascensore era rotto e con molti ospiti era consigliato fare le scale...
4 out of 5
Recommended
for Everyone
by A verified traveler

駅近の歴史を感じるホテル

Posted Aug 11, 2015
駅からの徒歩圏であり、すぐに見つかる。 観光にも行きやすく、立地は文句なし。 ただ、WiFiの電波の入り辛さと遅さにストレスを感じた。部屋の入り口では何とか使えるが、中に入ると非常に弱く速度も500Kbps程度。広いホテルのため部屋に寄る部分はあるが、遅いのは恐らく共通。
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Great and did I say Great

Posted Aug 4, 2015
Pros: Everything
Location: You are only few steps away from the train station, bars, restaurants and sightseeing.
I couldn't believe how close this hotel is to the train station. Perfect location only few steps away from restaurants, bars and touristy stuff to do. The hotel's rooftop has the best view and atmosphere in town. I didn't have food at the restaurant but the drinks were good. The view of the Duomo from my 4th floor hotel room was fascinating. The room was a good size and quiet. The balcony was charming. The free breakfast at the hotel was above average. The staff were helpful and kind. We didn't have adapters to charge our gadgets and they gave us two. I definitely recommend this hotel and will stay here again if I'm ever back in Florence.
3 out of 5
by A verified traveler

Good location, looks nice but needs modernised

Posted Aug 3, 2015
Good looking hotel from a distance but up close it is in serious need of some tlc. Large plaster cracks in our room, furniture was badly worn and bathroom was well used. Stayed in the hotel in the last week of July so it was pretty hot but the air conditioning unit was not up to the task of keeping the room cool. We never raised the issue with staff which is our fault but couldn't recommend staying there based on how hot the room was.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Beautiful grand hotel in Florence

Posted Jul 31, 2015
Such a wonderful experience to stay in such a grand hotel in the middle of Florence. Perfect location for everything and a real treat at affordable prices.