Be Warned! The 3rd floor is a smoking floor!
Posted Dec 12, 2013
We checked in at 11:15 after a long, 6 hour drive. My fiancé went in the lobby to check us in and there was no one at the front desk. A guy on a cell phone, standing in the lobby, asked my fiancé if we had a reservation and then said that he would "get her." A girl stepped out and checked him in.
When we got off the elevator on to the 3rd floor, there was an OVERWHELMING smell of smoke. The smell continued into our room and fortunately seemed to dissipate once in bed. The air conditioning didn't seem to work at all. We wanted to run the fan for air flow, yet even when set to on, it would turn itself off. We called the front desk to let them know about the smoke smell (at the time, we didn't know the 3rd floor is where smoking rooms are located) and the same girl from before seemed uninterested and only responded with "Okay." She didn't offer to change our room or divulge that the floor housed the smoking rooms.
The ONLY highlight of the trip was a lady named Carolyn who worked with the breakfast food. She was so sweet and was happy to help.
When we checked out, we told the front desk about our issues and she gave us a 100% refund. Though she did add that if we'd have let the front desk know that night, they would've moved us. Apparently the night desk doesn't adhere to the same guidelines.
Worst Hampton Inn we've'vd stayed in, by far.