Ratings based on 243 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to park; nice place

Posted Nov 28, 2016
Pros: Access, parking, spacious room.
Cons: Mattress replacement
Location: Parks
Staying in town to visit family. Nice location, easy access. We had a death in the family and had to cut short our time and the hotel was gracious about the change. Nice room. Only complaint was the bed wasn't as firm as I'm used to at Hampton Inns. Also the pool was outdoors, not indoors, and the weather was very cold so no pool use. Overall happy.
5 out of 5
by A verified traveler

Such a comfortable bed

Posted Nov 20, 2016 on Hotels
Very very nice
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Not in "midtown". It was miles from town.

Posted Nov 8, 2016
Pros: They offer complimentary popcorn and cookies. A nice touch.
The room needed to be dusted. And the shower was difficult to operate.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 6, 2016 on Hotels
4 out of 5
by A verified traveler

A little lacking

Posted Sep 27, 2016 on Hotels
It started off bad when the room we got smelled like cigarettes. I called the desk and the young lady offered to send up air freshener. After a day of baseball tournaments we went to the room and my husband couldn't breathe for the smell. He went to the front desk and we were given a new room. The next morning we went to breakfast and the food was cold angry lacking. Last time we stayed here, our whole stay was wonderful. I'm a little disappointed
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 13, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel well-located in Florence.

Posted Sep 12, 2016
Room very spacious - large bathroom & large tub/shower. Bar with counter space, sink, microwave (didn't work), refrigerator and storage cabinets. Particularly nice if staying several days, or with children. Room with comfortable king bed and light weight bed linen appropriate for the season.
5 out of 5
by A verified traveler

Posted Sep 10, 2016 on Hotels
Wonderful staff and convenient location.
3 out of 5
by A verified traveler

Could be better...

Posted Sep 5, 2016 on Hotels
The hotel was nice. They were renovating so some of it was torn up. The room for the most part was clean with exception of the bathroom. They could do a much better job in the tub area of cleaning, there was mold. With the tub situation it was either shower or bath because the faucet to switch between the two didn't work. We paid extra for the jetted tub and wasn't able to use it. Very disappointed the hotel didn't charge us for a regular room. The location was decent for the things we were there to do. For the most part it was a decent stay