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Reviews of Hampton Inn & Suites Florence-Downtown

2.5 out of 5
Hampton Inn & Suites Florence-Downtown
505 S Court St, Florence, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 407 out of 621 reviews" "
Rating 8 - Good. 162 out of 621 reviews" "
Rating 6 - Okay. 28 out of 621 reviews" "
Rating 4 - Poor. 12 out of 621 reviews" "
Rating 2 - Terrible. 12 out of 621 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hyun, Montgomery

Stayed 1 night in Mar 2024

8/10 Good

Sherry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a safe area and convenient to restaurants and other area attractions. Was disappointed to be a Hilton member and not able to have a late checkout when the hotel was not booked. Property is also under construction, which was not mentioned until check in.
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third straight year I have stayed there. Property is nice and they are upgrading facilities even more. Good dining options one street over.
Stayed 1 night in Dec 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing very helpful and friendly kudos to them
Stayed 4 nights in Nov 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are very comfortable . The Staff were very friendly and accommodating .
Stayed 1 night in Nov 2023

10/10 Excellent

Walt

Stayed 1 night in Nov 2023

10/10 Excellent

Krissy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff!!
Every employee is amazing! They are so friendly and go out of the way to make sure you feel welcomed. Best staff ever!
Stayed 3 nights in Oct 2023

10/10 Excellent

Isaiah

Stayed 2 nights in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Steven

Stayed 2 nights in Sep 2023

10/10 Excellent

dennis

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall. Renovations were a little noisy but it stopped after 6pm.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is awesome
Staff was amazing! They would be the reason I’d come again!
Stayed 2 nights in Aug 2023

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 1 night in Aug 2023

8/10 Good

Alexis, Birmingham

Stayed 1 night in Jul 2023

10/10 Excellent

florin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service by all staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great staff. Lots of dining options just right up the street on Court st. Would definitely stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, up-to-date, with a great breakfast offered.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel seemed run down. Curtains wouldn’t close, doors were sticking, not very clean, floor was sticky. The front desk person had a hard time understanding that I had already paid through hotels.com and repeatedly insisted I pay again until she finally decided to stop.
Stayed 1 night in Jun 2023

8/10 Good

Rhonda

Stayed 1 night in Jun 2023

10/10 Excellent

Margaret E.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The towels were better than average hotel towels. The hot breakfast was better than average as well. Overall, great experience!
Stayed 2 nights in May 2023

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and knowledgeable about things to do in area. Room was clean and breakfast was good. Will stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Sheri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
This hotel is very clean, convenient, and comfortable!
Stayed 3 nights in May 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

AGI

Stayed 1 night in Apr 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully adequate.
Stayed 1 night in Apr 2023

8/10 Good

Sondra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2023

10/10 Excellent

florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not what I have experienced in the past
Stayed 1 night in Mar 2023

8/10 Good

christopher

Traveled with family
Liked: Cleanliness
Shower mixer trouble. No hot water for shower. Plenty hot in sink
Stayed 2 nights in Mar 2023

10/10 Excellent

Anthony

Stayed 1 night in Mar 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a great stay and the employees were very nice
Stayed 3 nights in Feb 2023

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn and a suites was amazing
Stayed 1 night in Feb 2023

10/10 Excellent

melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Brandon

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Sandra

Liked: Cleanliness
Stayed 1 night in Jan 2023

10/10 Excellent

SIVASUBBARAYAN

8/10 Good

Terry

Traveled with partner
Liked: Staff & service, property conditions & facilities
This was a clean hotel with a well designed layout, a good staff, and in a good place. We enjoyed our stay and my wife liked the pool very much.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

William

Stayed 1 night in Dec 2022

8/10 Good

connie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress needed replacing. I rolled to the middle.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean! Friendly staff. Delicious hot breakfast.
Stayed 2 nights in Nov 2022

10/10 Excellent

Amy

Stayed 1 night in Nov 2022

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Great location, minor thing that should have been thought out in the planning portion. We will stay again most likely.
Stayed 1 night in Nov 2022

10/10 Excellent

Florin

Stayed 2 nights in Nov 2022

10/10 Excellent

TRACY

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I called to see if we could check in early - the front desk staff was very accommodating. She made sure she put is in a room that was ready. I would definitely stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Service was wonderful. Hotel was very clean and up to date. Everyone was so helpful.
Stayed 1 night in Nov 2022

10/10 Excellent

Tabitha

Stayed 1 night in Nov 2022