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Reviews of Hotel Annabella Roof Terrace

3 out of 5
Hotel Annabella Roof Terrace
Via Fiume 5, Florence, FI

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 4 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria l

Stayed 2 nights in Dec 2023
Response from reception on Jan 17, 2024
grazie

10/10 Excellent

Willie Kuanwei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception on Nov 20, 2023
thank you

10/10 Excellent

Cinthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and good value
Very great experience in this hotel. Just 1 block from the train station and basically 10-15 mins walking distance to all Florence attractions. Good breakfast with pastries but also eggs, yogourt, cereals. Traditional Italian rooms, not modern as American standards but very clean, comfortable and good price for the average in the historic center of Florence. The top roof is a must.
Stayed 2 nights in Oct 2023
Response from Firenze on Nov 5, 2023
thank you

6/10 Okay

John

Stayed 2 nights in Sep 2023
Response from Firenze on Oct 13, 2023
thank you

4/10 Poor

Tony

Stayed 1 night in Sep 2023
Response from Firenze on Oct 13, 2023
thank you

8/10 Good

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good, room was clean and the staff were excellent. We were on the third floor, so glad to have the elevator. It was a great location to go see the markets and walk around the city. The only drawback was the street leading up to rhe hotel was dirty nd smelled badly of urine.
Stayed 3 nights in Sep 2023
Response from Firenze on Sep 17, 2023
thank you

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if coming by train. Staff very friendly, clean, good breakfast.
Stayed 2 nights in Sep 2023
Response from Firenze on Sep 16, 2023
thank you

4/10 Poor

SHARAN

Disliked: Staff & service, property conditions & facilities
No phone, inattentive staff.
Stayed 1 night in Sep 2023
Response from Firenze on Sep 16, 2023
thank you

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is conveniently located across the street from train station and neadby tram which takes you directly to FLR airport. They serve a good variety breakfast options and their rooftop view is stunning. Be mindful they do charge extra per person above a party of two and requires tax payment in euros. I will definitely recommend stayung here for the location, price and free breakfast
Stayed 2 nights in Aug 2023
Response from Firenze on Sep 16, 2023
thank you

6/10 Okay

Maria

Traveled with family
Stayed 2 nights in Aug 2023
Response from reception on Aug 27, 2023
grazie

4/10 Poor

Zahra

Traveled with family
Disliked: Property conditions & facilities
This is a two star hotel and not 3 stars compared to Canadian/American standards. No soap or shampoo in the washroom, no space to hang a towel in it as well. Very tint room for 5 people with space to put the luggage. Breakfast not that great.
Stayed 3 nights in Jul 2023
Response from Firenze on Jul 16, 2023
thank you

10/10 Excellent

MR J

Stayed 1 night in Jun 2023
Response from hotel on Jul 2, 2023
thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence for a day.
The location is very good. The staff is very friendly and goes above and beyond. Eva and Fernando were exceptional. The room and space is tight but as expected. The roof terrace provides excellent views.
Stayed 1 night in Jun 2023
Response from Firenze on Jun 16, 2023
thank you

10/10 Excellent

Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Such an cute little boutique hotel Great location, 3 minutes to train station
Stayed 3 nights in Apr 2023
Response from reception on Apr 25, 2023
thank you

10/10 Excellent

Rachel

Stayed 1 night in Apr 2023
Response from HOTEL on Apr 10, 2023
grazie

10/10 Excellent

Rohan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to all transport and shopping and dining.
Stayed 4 nights in Feb 2023
Response from annabella on Feb 14, 2023
grazie

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, very well-located, very clean
Response from annabella on Jan 20, 2023
thank you

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service
Staff were very friendly, and their breakfast was really great and convenient. The rooms could use a little refresh as the beds were not as comfortable. But overall was a good experience
Response from annabella on Jan 20, 2023
thank you

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean and decent breakfast. Did not provide soaps or shampoo. Super noisy at night and mattress was cheap, hard and uncomfortable.
Stayed 1 night in Nov 2022
Response from annabella on Dec 24, 2022
grazie del suo tempo

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Breakfast was great. Room size was really nice. View from room and roof were just amazing. Great location to train station and 10-15 mins from almost everything.
Stayed 6 nights in Oct 2022
Response from annabella on Oct 22, 2022
thank you

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay, quite roomy room, good bed and nice bathroom. The staff are very nice and helpful. It is very close to the railway station so ver handy as you can walk there with luggage easily.
Stayed 2 nights in Oct 2022
Response from annabella on Oct 22, 2022
thank you

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good location
Nice hotel close to station with modern rooms and roof top terrace. Limited facilities but ideal for stay in Florence.
Stayed 2 nights in Oct 2022
Response from annabella on Oct 22, 2022
thank you

8/10 Good

janet

Stayed 1 night in Sep 2022
Response from annabella on Sep 27, 2022
grazie

8/10 Good

D H F

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from annabella on Aug 4, 2022
grazie

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from annabella on Aug 4, 2022
grazie

10/10 Excellent

Laura

Stayed 1 night in Jun 2022
Response from annabella on Oct 22, 2022
grazie mille

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Train station and attractions
Stayed 2 nights in May 2022
Response from annabella on Jun 13, 2022
thank you

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights and it was amazing! We were so happy the staff is excellent the property is extremely homie and the location was everything!
Stayed 2 nights in Mar 2022
Response from annabella on Oct 22, 2022
thank you

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and made the welcome a very positive experience. The room was immaculate and the facilities were great. Breakfast was great and enough to refuel energy for the day ahead. I would definitely stay here again.
Stayed 1 night in Nov 2021
Response from annabella on Oct 22, 2022
thank you

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, room comfort
Bom custo-benefício
Stayed 2 nights in Jan 2024

8/10 Good

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel
O hotel é muito bom, com quartos confortáveis e limpos. A localização é conveniente, com fácil acesso à estação de trem e aos principais pontos turísticos. O quarto não tem um bom isolamento acústico e se houve muito barulho da rua.
Stayed 2 nights in Oct 2023
Response from Firenze on Oct 13, 2023
thank you

8/10 Good

ANGELIQUE

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bon séjour
Très bon séjour, le rooftop de l'hôtel est très agréable. Petit bémol, l'hôtel mériterait un bon coup de rafraîchissement. La rue de l'hôtel n'est pas du tout sécurisée, nous y avons croisé des personnes en train de se droguer, pas super quand on doit les enjamber surtout avec des enfants !!
Stayed 2 nights in Aug 2023
Response from Firenze on Aug 19, 2023
grazie

10/10 Excellent

Soo Hyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하고 따뜻하고 아늑한 분위기 직원은 친절히 맞이해주었습니다 최고!
Stayed 4 nights in Jul 2023
Response from reception on Jul 11, 2023
thank you

8/10 Good

Genevieve

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we had a good stay at Annabella Hotel. Breakfast was included and was excellent. If had to bee picky, O would say that the mattress was too firm. Would recommand!
Stayed 1 night in Jul 2023
Response from reception on Jul 9, 2023
thank you

10/10 Excellent

Camilla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rapporto qualità prezzo ottimale!!
Sono andata in vacanza con amici (siamo ragazzi) e vi hanno accolto e trattato con molta gentilezza e simpatia. Hotel e camere sempre pulito, colazione buona e ricca. La terrazza è stupenda! In più si trova a 5 minuti dalla stazione e 10 dal centro esagerando, quindi davvero comodissimo ma essendo una traversa molto tranquillo.
Stayed 2 nights in Nov 2022
Response from annabella on Dec 24, 2022
grazie Camilla è stato un piacere poterla ospitare presso la nostra struttura

10/10 Excellent

Claudina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Increíble la buena atención y amabilidad de los recepcionistas. Tuvimos un problema con un pasaporte perdido en otro hotel y nos ayudaron de una manera excepcional a solucionar las cosas. Excelente trato.
Stayed 2 nights in Jul 2022
Response from annabella on Aug 4, 2022
grazie

8/10 Good

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kulturuelaub in Florenz
Ihm geht es Tanz von der Hauptbahnhof. 3 Etage im alten Haus mit einem alten Aufzug der nicht funktioniert wenn man die Innen Tür nicht schließt . Der stuff sehr nett vor allem Ferdinand. Gutes Frühstück. Eine schöne Dachterrasse mit schöner Aussicht nicht extrem gepflegt. Sehr zentral . Bis Piazza della Signoria 10 min .
Stayed 3 nights in Jun 2022
Response from annabella on Jun 18, 2022
grazie Sig. Stanislav

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022
Response from annabella on Oct 22, 2022
thank you

8/10 Good

Yumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from annabella on Oct 22, 2022
thank you

6/10 Okay

Mariaelena

Traveled with family
Liked: Cleanliness, staff & service
Struttura un po' datata. Gode di una buona posizione. Purtroppo il posteggio è problematico, c'è possibilità solo a pagamento e se ci si ferma per più di un giorno diventa una spesa importante. Nel complesso non è male il rapporto qualità/prezzo
Stayed 1 night in Sep 2021
Response from annabella on Oct 22, 2022
grazie