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Reviews of Hotel Bella Firenze

3 out of 5
Hotel Bella Firenze
Via Degli Orti Oricellari 32, Florence

Reviews

8.8

Excellent

Rating 10 - Excellent. 124 out of 240 reviews" "
Rating 8 - Good. 91 out of 240 reviews" "
Rating 6 - Okay. 17 out of 240 reviews" "
Rating 4 - Poor. 4 out of 240 reviews" "
Rating 2 - Terrible. 4 out of 240 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marcia

Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent hotel. very close to the train station. Property is old so there is no elevator.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cyndie

Liked: Cleanliness
Very quiet and safe
Stayed 2 nights in Jul 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Robbie

Liked: Cleanliness
OK ,Get what you pay for ,Almost
Stay was Ok,The Manager Marco was very obliging and helpful but it stopped there ,The room a single, Was the size of a postage stamp and very crowed once I had my large suitcase in there ,The shower is clean but very small ,Kept on banging my arms trying to lather up, I had paid extra for a room including breakfast ,However I was advised the first morning that Breakfast service was not available ,No compensation was offered and was told to use the bar on the corner,The hotel has NO LiFT so be warned if you have heavy luggage and are on the second floor as I was ,However the Hotel is across the road from the main rail station and is very central also there is a Tram from the airport to almost the front door of the hotel which is much cheaper than a taxi but be prepared to fight the millions of tourists apart from that ,The hotel is clean enough by Italian standards but don’t expect luxury or possibly a breakfast .
Stayed 5 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Vega

Traveled with group
Disliked: Staff & service
Not the best night in Florence
This was a weird stay. Communication was good, and the attendant notified me what the door code was and that my key would be at the front desk when I arrived. Although it was helpful to have that information, it was a little alarming to know that anyone who came into the building could have taken our key. The pillow was unfortunately the most uncomfortable thing I’ve ever laid my head on. My friend and I were departing at different times and she left for her train first. Minutes after her leaving, the attendant burst into my room without knocking. I was still in bed! Lastly, the signage in the room states that checkout is 11am. My train was at 11:30 so was planning to take every minute to relax. At 10:30 the desk manager called to tell me to check out! This place is across the street from the train station and that was about the only good quality. Don’t expect much from the Hotel Bella
Stayed 1 night in Apr 2023

10/10 Excellent

Michael, canton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big room comfy bed friendly atmosphere. And yummy breakfast daily
Stayed 5 nights in Mar 2023

10/10 Excellent

Anabella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is basically 2 minutes away from the Santa María Novella Train station. It is nota convencional hotel, it is more like a big Airbnb. You have a code to.open the door and from there ho to your room. It includes light breakfast and staff is friendly. At the tiny reception there is hardly anyone. For check-in they live uour key and instructions by rhe reception desk and if you need anything there is a number to call. It can get a little noicy because of the train but since we were really tired it didn't bother us at all. It is at 15 minute walk from the Duomo which it's very convenient.
Stayed 1 night in Feb 2023

8/10 Good

Marsha

Traveled with partner
Liked: Staff & service, property conditions & facilities
Would be nice to know there is no elevator before we booked.
Stayed 5 nights in Sep 2022

10/10 Excellent

G, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check in as soon as I arrived. Marco explained very clearly how to access the building after hours and carried my baggage upstairs for me. Excellent location right across from the train station Santa Maria Novella made it perfect for travelling in and out of Florence by train. I was able to get everywhere on foot, but there are lots of public transportation stops for those who prefer bus or tram.
Stayed 2 nights in Sep 2022

8/10 Good

alla

Stayed 3 nights in Aug 2022

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jul 2022

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near train station and trams. Owners are very helpful. Would definitely book again.
Stayed 1 night in May 2022

6/10 Okay

Susan M

Liked: Staff & service
Disliked: Cleanliness
Good location for a no frills stay
well located next to station and short walk from all tourist attractions. Reception was open in the mornings during my stay so be sure to check messages for entry instructions. My room was not made up on the 2nd day and no staff to speak to and not important enough to phone the number given. WiFi good. Very firm mattress Staff very friendly. Basic breakfast. All fine for a 3 star
Stayed 3 nights in May 2022

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and friendly service. Bed was comfortable.
Stayed 1 night in May 2022

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a one night stay. Next to the train station. Front desk staff, was very kind. Helped us with our luggage.
Stayed 1 night in Aug 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Robert on Feb 20, 2020
Thank you Thomas for your excellent rating and we hope to have you here again, in our Bella Firenze. Ciao Robert & Marco

8/10 Good

Tan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is clean and quite spacious. Thoughtful hotel staff on the heater in the toilet during our stay. Warm thought. No amenities is ok. Auto refresher keeps the room smell clean and fresh. Limited choice of breakfast spread but very nice croissant. Thks the hotel staffs who make our coffee. No lift but thanked the hotel staff helped on our luggage. Hsppy stay.
Stayed 5 nights in Nov 2019
Response from Robert on Jan 30, 2020
Dear Tan, we have to thank you for your stay and for what you've wrote on us! It has been a pleasure had you in our Hotel and We hope to see you again your next time in Italy. A warm thank you Robert & Marco

10/10 Excellent

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Robert on Oct 31, 2019
Thanks a lot Jeffry for your vote, Hope to see you again, next time in Florence. Ciao Robert & Marco

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient clean and quiet, very friendly service, perfect for our last night in Italy, near the train station. Would stay here again
Stayed 1 night in Oct 2019

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful surprise-- best hotel experience in years
Stayed 2 nights in Oct 2019
Response from Robert on Oct 27, 2019
Hi Bernard and thank you for your kind review. We are so happy to know about your stay and I hope to see you again in our Bella Firenze. Ciao Robert & Marco

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Robert on Oct 14, 2019
Thanks a lot Craig for such a nice vote. Hope to see you again in our Bella Firenze Ciao Robert & Marco

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful room lovely. Close to many places of interest and transport.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station. Small but clean. Loud even on 3rd floor. No elevator.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean throughout, great breakfast. Convenient to train station. Overall would recommend staying here !
Stayed 2 nights in Sep 2019
Response from Robert on Sep 12, 2019
Thank you so much for your kind words, also not knowing your name, but I appreciate it either. Hope tpo see you again your next time in Florence Robert & Marco

10/10 Excellent

Tony, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and well-run. A nice but not elaborate breakfast. Stayed the first and last night of a Tuscan vacation. The small hotel does not have much public space except for the breakfast room. There are only a handful of rooms on each of the three floors so there are no bus groups. But at breakfast you may find yourself in conversation with travelers from the other side of the world comparing your plans to see all the beauty that is in Florence. rooms are clean, quiet and well-maintained. The proprietor was charming and helpful with suggestions when asked.
Stayed 1 night in Sep 2019
Response from Robert on Sep 12, 2019
Thank you for spending your time to do this kind and nice review. I'm glad that you like the fact that we don't have bus groups, I hope you don't find it a flaw. Our Hotel does not stand out for not having public space, but because it is loving to be able to converse in a cozy and warm breakfast room. With the hope of being able to have you back as a welcome guest, we look forward to see you at our Bella Firenze. Robert & Marco

6/10 Okay

Notinkumar

Liked: Staff & service
Stayed 1 night in Sep 2019
Response from Robert on Oct 14, 2019
Hoping that you've a great stay, se you your next time in Florence. Ciao Robert & Marco

10/10 Excellent

Joann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Robert on Aug 25, 2019
Thank you Joann for your kindness, it has been a pleasure have you here! See you soon! Ciao Robert & Marco

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Train Travelers
We chose this hotel primarily because of its close location to the train station as we were only staying a night. It was very clean and nice, but a bit far away from the main sights if you are worried about walking distances. Being further away though meant it was quieter than places close to the sites. Nice breakfast included and room was very clean.
Stayed 1 night in Aug 2019
Response from Robert on Aug 19, 2019
Thank you dear Megan for the nice words on our Hotel, we're so happy to know about your happiness and for enjoying Florence. Hope to see you again! Ciaoo Robert & Marco

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 2 night stay! Super friendly and helpful staff! Super clean room! Excellent breakfast with delicious fresh fruit and good variety other yummy food! Would highly recommend!!
Stayed 2 nights in Jul 2019
Response from Robert on Jul 28, 2019
I really thank you for such a nice words and I'm sorry about the anonymous way you wrote, I wanted to thank you personally knowing your name...but...I appreciate it so much anyway!!! Thanks a lot!!! Robert & Marco

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 2 min walking distance from train station and metro stop. If you get there after hours, make prior arrangements so you dont have to wait outside. Staff was absolutely amazing.
Stayed 1 night in Jul 2019
Response from Robert on Sep 15, 2019
A lovely way to tell us that you've appreciated your stay and I deeply thank you for such a nice words. You where amazing (even if I don't know your name!!) Thank you and hope to see you soon again mr-ms Anonymous. Ciao Robert & Marco

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was a great experience. They were able to store our luggage until check in time and were very courteous throughout every interaction.
Stayed 1 night in Jul 2019
Response from Robert on Jul 21, 2019
Thank you Tyler, it has ben a pleasure know you and have you as a wonderful guest. Hope to see you soon again Ciao Robert & Marco

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a very convenient location. The staff is great! Very pleasant and helpful. Rooms and bathrooms are very clean. You just have to be realistic of what you expect for the money you pay for it. It is not a 5* hotel. But absolutely recommend it .
Stayed 3 nights in Jul 2019
Response from Robert on Jul 20, 2019
I want to thank you for such a nice review and I really thank you for all you wrote! Sometimes people expect 5 stars services paying a 3 stars hotel...thank you..really! We always try to do our best to give as much as we can!! Hope to see you again. Ciao Robert & Marco

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I stayed at Hotel Bella Firenze for three nights as part of our Golden Wedding anniversary trip. We could not fault anything about the hotel, from the service received to the friendliness of the staff.From Marco and Roberto - the owners - to Giancarlo and Tommy, the two members of staff who we met, nothing was too much trouble for them. When we arrived, we were greeted by Marco who immediately noticed that I would be unable to tackle the stairs, and allocated us a room on the ground floor, which although it was at street level was not noisy, even though our stay was over a weekend. The room was comfortable, with a working mini bar, and the air conditioning was marvellous considering the temperature was an average of 30 degrees even at night. The proximity to the Santa Maria Novella station was excellent, being only three minutes walk away. Even with my difficulty with walking, I found it easy to get to the centre, and for going further afield most of the local busses stopped just outside. I would not hesitate to book the hotel if ever I go to Florence again.
Stayed 3 nights in Jun 2019
Response from Robert on Jul 17, 2019
Dear Rosa, it has been such a pleasure have you in our Hotel. On your next visit in Florence, I hope to have you again as our lovely guest. My best thanks Robert & Marco

10/10 Excellent

Carol P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to location so close, it enabled us to have an easy time looking at all the fabulous sites. Staff very helpful and cheerful. Breakfast great.
Stayed 5 nights in Jun 2019
Response from Robert on Jul 20, 2019
Thanks Carol for your time to spent writing your wonderful review. It's a pleasure for us, to know that our lovely guests had a good stay. Thank you for being with us. Have a wonderful day Robert & Marco

8/10 Good

Verified traveler

Great location, around the corner from the train station and bus station.Room was spacious.
Stayed 3 nights in Jun 2019
Response from Robert on Jul 20, 2019
Sorry to don't know who you are but always happy for your kind words. Have a great day Robert & Marco

10/10 Excellent

Barbara A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel near the Florence train station
Great, cool room - so clean. Near the train station for an early morning tram ride to the airport. About a mile walk to the major sights, but a lovely one. Breakfast was perfect before we took off. Desk people were cheerful, kind, informative.
Stayed 1 night in Jun 2019
Response from Robert on Jul 31, 2019
Thank you Barbara for your such a kind words, we love the way our lovely guests appreciate our efforts. Hope to see you again your next time in Florence. Ciao Robert & Marco

8/10 Good

Aalap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Bella Firenze very nice
Nice hotel close to the train station, wonderful staff, nice room. Great stay.
Stayed 3 nights in May 2019

6/10 Okay

Callan

Liked: Cleanliness, staff & service
Typical older Italian inner-city hotel
The good: The staff is very friendly and helpful. The convenience to the SMN station is unbeatable. The room was clean and fairly comfortable. Much of Florence is walkable from here. Made-to-order Italian coffee at breakfast. Huge number of choices for nearby dining. AC for hot weather months (we didn't need it in late May). Wi-Fi worked fine. The other: Room fridge was not working (seems to be a common problem in Italian hotels). Aside from the excellent coffee, the breakfast was your standard mountain of starch and sugar. Location is a bit sketchy and very loud at night.
Stayed 3 nights in May 2019

10/10 Excellent

jeffrey A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good group of people who spent time on making sure everything was to my liking . Super hot ,fresh food @ BK ..1 min walk from train and lots of places to eat (4* and 2*) and a Large food store right around the corner .The front desk also helped me out with my future trip which will really help me .Thank you staff you know who you are . CHEERs Jeff
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robert is probably the most hospitable and friendliest person we met on our entire trip. he goes all out to ensure we had a pleasant stay
Stayed 3 nights in May 2019
Response from Robert on May 14, 2019
I thank you so much for your so kind words to me, and I'm so sorry that I can't thank you knowing your name! You've been so nice telling me this and for me it's always a pleasure to let our guests have a confortable stay. Next time, if you'll be back please, let me know the name of the nicest guest I've ever surely had!! A big hug

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, professional staff and comfortable bed
Stayed 3 nights in Apr 2019