Ratings based on 26 Verified Reviews

3.8 out of 5
81% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Montreal

Read the fine prints!

Posted Sep 17, 2016
20 Euros clearing fees are charged, it was written in the fine prints but among other fees like airport transfer,,, We asked the staff to have the bathroom re-cleaned as there was an unpleasant odor, it was done quickly and problem solved. The beds and the pillows are not confotable, new but cheap. On the positive side, the location is great and the breakfast is outstanding compared to other typical Italian Hotel breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent!!!!

Posted Aug 30, 2016
Excellent location ( just few minutes walk from the Firenze station) , service, staff and buffet breakfast!! Will surely come back again.... Highly recommended!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Typical Local Hotel Close to Train Station

Posted Oct 30, 2015
Pros: We liked the staff, the location, and the feel of the room with its local flair.
Cons: They could get softer pillows and improve water pressure in the shower.
Location: The hotel is walking distance from the train station. It is also walking distance to visit all the sites of Florence that tourists come to see.
We were delighted with the location of this hotel. We took a train from Milan to Florence, and it was a five minute walk (if that) to the hotel...yet it was not on the train station premises nor could you hear trains & people coming and going. It did surprise us that is was in a building with several floors of small, local hotels. It was quaint & fun. You had to push a button to be admitted to the building. The elevator was a very old, small elevator. Only one of us could ride it at a time when we had luggage with us. The staff was exceptionally friendly and great to deal with. The room decor what we expected from pictures we had seen. It is a very small local hotel & not a large chain, which adds to its charm. The two things we found that were under par were the shower & the pillows. The pillows were very hard & uncomfortable. The shower was - believe it or not - a 'fold-out' shower. That would not have been a big problem, but the water pressure was next to nothing making it difficult to get wet all over! These two things aside, we very much enjoyed staying there. We could open the large windows (which were really doors), and step onto the balcony to people-watch. There were a table and chairs there, but due to the season they were stacked up as one wouldn't want to spend much time out there in the cool air. I would highly recommend this hotel & would stay there again should I return to Florence. Experiencing local hotels is part of the fun of traveling!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Good hotel

Posted Jul 27, 2015
The hotel was very centrally located and was a very short walk away from the train station. The breakfast was good, the rooms were spacious, the AC worked well, and the beds were comfortable. I would return to this hotel were I to visit Florence again.
Comment from Hotel Management
Sep 13, 2015 by Nadia, Hotel Management
We have no words to thank you for this wonderful review. We always try to pamper our customers so that they feel a bit 'like home, and know that this has helped to make your weekend special is a great pride for us. We hope to have in the near future, the pleasure of welcoming you again :-) Thank you again! Nadia & Staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Budget hotel close to the train station

Posted Jul 13, 2015
Pros: Hotel staff, location, room is a good size
Cons: Our shower door was broken. There seemed to be a lot of flies in the room.
Location: Close to the train station, tourist attractions (duomo, ponte vecchio, churches, Mercato Centrale)
The location of this hotel is perfect. Just steps away from the train station and Mercato Centrale, as well as many excellent restaurants and tourist attractions. I wouldn't hesitate to stay here again. The hotel staff is very nice and welcoming.
Comment from Hotel Management
Sep 13, 2015 by Nadia, Hotel Management
Thank you so much for this lovely review :-) Know that you have appreciated our work is rewarding and encourages us to improve more and more. We always try to make our guests' stay a special experience and know that they have reached this goal makes us really happy. Thanks again for your visit. A warm greeting Nadia & Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Excellent Hotel - Best of our Italy Trip

Posted Jul 9, 2015
Pros: The staff and the ice maker.
Cons: Not an issue, but be patient when you arrive as there is often only one person on duty who may have had to step away to help another guest.
Location: Everything is within walking distance to the hotel. Great museums, shopping, restaurants, train station, buses, etc.
Hotel staff was AMAZING and the hotel has an ice maker. Room was very clean. The hotel is more like a Bed and Breakfast - a ten room hotel located on the third floor of the building. Very safe and secure. There is a small elevator which we did use to transport luggage but walked the rest of the time. Nice breakfast each morning. Very short, easy walk from train station. Hotel staff was extremely helpful with transportation and restaurant suggestions. They went above and beyond to make our stay wonderful. Definitely the best hotel stop on our 12 day trip. Highly recommend this one!
Comment from Hotel Management
Sep 13, 2015 by Nadia, Hotel Management
Thanks again! We are really happy to know that our new hotel to loved it and, even more, that the kindness and helpfulness of our staff to have left a sweet memory. Ultimately, it is just that our goal: to make your experience special. A gentle hug, See soon :) Nadia & Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Excellent on everything...especially the staff!

Posted Jul 7, 2015
Wonderful experience!!!! Highly recommeded! Friendly helpful staff!
Comment from Hotel Management
Sep 10, 2015 by Nadia, Hotel Management
thank very much. Nice person. Very nice guest. Kiss from Firenze Nadia & Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from adelaide australia

Close to all the sites

Posted May 7, 2015
Staff was really terrific and helpful nothing was too much trouble for them would definently stay there again and i fully recommend it to anyone going to Florence
Comment from Hotel Management
Sep 10, 2015 by Nadia, Hotel Management
Thank you so much for your kindness. We'll wait for your coming back. Ciao from all the staff. Nadia
4 out of 5
Recommended
for Couples
by A verified traveler from Jacksonville, FL

A great 2-star hotel.

Posted May 6, 2015
Pros: Location, cleanliness, price, staff.
Cons: Breakfast and connectivity to English-speaking news, which is apparently available, but may require staff assistance to connect to the BBC, CNN, etc.
Location: Florence is a walkable city. Everything was close by, and, best of all, the train station was two blocks away.
Hotel Berna is certifiably a two-star hotel. With that in mind, it surprisingly offers more. For Florence the price is exceptionally reasonable. Considering that, ordinarily, guests are in their rooms to only sleep and/or shower, we got that in a clean but antiquated room, in close proximity to the Mercato Centrale, across the street from a pasticceria, a convivial staff, and a balcony overlooking Via. F. Alinari so we could watch the chaos that is Florence while drinking Mercato Centrale wine and eating mozzarella di bufala and salami. Everything in Florence is within walking distance of everywhere else. If you're interested in the sights and sounds of Florence more than the luxury of a 5-star hotel (when you're awake), you can't go wrong with Berna. If there is any cautionary note to be made, its the directions. Exit on the left side of the train station. Cross the street. As you approach the other side, turn right. Walk to the corner and turn left. Don't cross the street. Walk 50 yards and the entry to Berna, shared with other hotels will be on your left. If you pass the Chinese restaurant (obvious from the red lanterns) you've gone too far.
Comment from Hotel Management
Sep 10, 2015 by Nadia, Hotel Management
Thank you for choosing "Hotel Berna" for your holidays in Florence. We would like to express our sincerest thanks for the words you wrote regarding our b/b. We always hope that our friendly and informal way to help our clients is appreciated. Thank you agian for your collaboration. Kindest regards Nadia & Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent Stay!

Posted Feb 13, 2015
Pros: Location, staff attitude and comfort.
Cons: Breakfast choice is very limited.
Location: Close to most attractions and 5 minutes walk to Santa Maria Firenze train station.
This is my second time staying at the hotel. Excellent location, approximately 5 minutes walk from Santa Maria Firenze train station. Close walking distance to the attractions. Comfortable rooms and the staff are very friendly and helpful. There is also a supermarket right downstairs which is convenient.
Comment from Hotel Management
Sep 10, 2015 by Nadia, Hotel Management
We have no words to thank you for this wonderful review. We always try to pamper our customers so that they feel a bit 'like home, and know that this has helped to make your weekend special is a great pride for us. Nadia & Staff