Ratings based on 901 Verified Reviews

3.2 out of 5
70% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Friendly staff, questionable hotel.

Posted Apr 9, 2017
I did not feel comfortable staying at this hotel. Despite the staff being friendly and the good location, the hotel felt dated. I felt uncomfortable walking through the dark corridors as well. Finally although there is wifi, it was difficult to obtain a stable connection in the room.
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

close to central train station and city centre

Posted Mar 28, 2017
Pros: location
Cons: cleanliness of carpets on stairs and rooms
Location: walking distance to train station and major monuments of history
spacious lounge good breakfast choices and in plenty room carpets not clean towel and bedsheets were clean
4 out of 5
Recommended
for Everyone
by A verified traveler from lebanon

business

Posted Mar 24, 2017
Pros: service
Location: grate
very comfortable,in the middle of city near the train station.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Basic hotel, good location, helpful friendly staff

Posted Feb 28, 2017
Pros: Nice, helpful staff and great location
Cons: Would have liked to have had air conditioning in the room, even though it was winter.
Location: 5-minute walk to the Duomo. 10 minute walk to the Academia Gallery and the Uffizi Gallery. Lots of restaurants, shopping, and public transportation
The hotel was basic, location was great for exploring the city, and room was small but had everything I needed including a private bathroom and refrigerator. Air conditioning did not work because it was winter so the temperature was not ideal but not too hot to sleep. Hotel staff was friendly and helpful, and the breakfast was pretty good. If you have a car, you need to find a parking garage or use the one that the hotel arranges at a cost of 43EUR/day.
5 out of 5
by A verified traveler

Convenient and clean hotel

Posted Jan 10, 2017 on Hotels
The hotel is old but is confortable and close to cultural sites, and the price is convenient. What you pay is what you get. The staff is friendly and helpful.
2 out of 5
by A verified traveler

cheap hotel

Posted Dec 29, 2016 on Hotels
Good location. Nice balcony. shower room smells very bad when you use that. Bedding cover and chair are very dirty
4 out of 5
by A verified traveler

Convenient and great location

Posted Nov 30, 2016 on Hotels
Very nice and I will certainly go back to stay longer.
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Generally hotel is on very nice location and most of the things were fine. Would recommend it to everybody.
3 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Nov 27, 2016
Pros: It is a handy location
Cons: Needs to be refurbished.
My experience is overwhelming being able to walk around in this beautiful wonderland. Every one visit should have required a day on its own you need to just let everything sink in. It is fantastic to get that kick that beat all expectations being prepared, knowing what the world already knows yet being surprised.
1 out of 5
by A verified traveler

Left wanting - wanted to leave!

Posted Nov 14, 2016 on Hotels
The room was clean but very old and dated although I think the carpet was putrid as it kind of crunched underfoot The rooms were dark and depressing bathroom barely adequate The photos on the website were not at all indicative of the hotel The breakfast was ok however by the time we got there little was left and it was not replenished No wifi available in the room Location ok