Ratings based on 374 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from new york

Great location clean and wonderful staff

Posted Sep 22, 2016
Staff helpful hotel beautiful and location is the best
Comment from Hotel Management
Sep 23, 2016 by Mr. Gianluca Tintori - Hotel Manager, Hotel Management
Dear Guest, We are delighted to hear that you had a wonderful stay with us at our Hotel and thank you very much for the positive review. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for staying with us and we hope to see you in near future. Sincerely,
5 out of 5
by A verified traveler from NY

Newly renovated hotel that's close to everything!

Posted Sep 20, 2016
Pros: We stayed in was in the back portion of the hotel (we had to use the rear elevator). There were only 6 rooms/floor in that section - VERY quiet!
Cons: Offer different breakfast options. The 22 Euro option gets pricey, really quickly - especially when traveling with 4 people. We went elsewhere.
Location: We were a couple of blocks from the Duomo and a couple of blocks to the train station. Everything was within a short walk.
This hotel has recently been renovated. It's beautifully decorated, and the beds are very comfortable. We found the staff to be quite helpful when needed. Everything we wanted to see and do was a very short walk away from the hotel. We didn't have to walk more than 15 minutes to get anywhere. All of the museums, the Ponte Vecchio, markets and the Duomo were all a short distance away. Even though the breakfast was pricey, there were many affordable options nearby. We would absolutely return to this hotel when back in Florence.
Comment from Hotel Management
Sep 20, 2016 by Mr. Gianluca Tintori - Hotel Manager, Hotel Management
Dear Mr Kim, First of all thanks a lot for choosing our Hotel and for sharing a positive comment with us. I am happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Florence. Thank you again for sharing your experience and for recommending our hotel. Best regards
5 out of 5
by A verified traveler from München

Perfekte Lage!

Posted Sep 13, 2016
Pros: Moderne, neue Zimmer. Sehr bequeme Betten. Sauberes, neues Bad.
Das Hotel liegt perfekt. Vom Bahnhof sind es ca. 500 Meter, bis zum Dom ca. 300 Meter. In einer belebten Hauptstrasse, trotzdem war das Zimmer sehr ruhig. Frühstücksbuffet für italienische Verhältnisse reichhaltig, wenn auch die Backwaren - typisch italienisch - nicht meinem Geschmack entsprachen.
Comment from Hotel Management
Sep 15, 2016 by Mr. Gianluca Tintori - Hotel Manager, Hotel Management
Sehr geehrte Frau Lilly, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
3 out of 5
by A verified traveler from León, España

Bien situado, nuevo, algo caro, servicio mejorable

Posted Sep 12, 2016
Pros: La localización junto con su estado todo nuevo.
Cons: El servicio y el desayuno.
Location: A cinco minutos andando de la estación de trenes y a dos minutos del Duomo.
El hotel y las habitaciones están nuevos, impecables. Muy bien situado, cerca de la estación de trenes y del Duomo; perfecto para ir andando a todos los sitios. El desayuno normal, algo simple para un hotel de estas características. El servicio normal. No nos resolvieron una petición de compensación o indemnización por no tener aire acondicionado, en plena ola de calor, con más de 34° en el exterior. En términos globales, buen hotel sin llegar a ser excelente, pero algo caro.
Comment from Hotel Management
Sep 14, 2016 by Mr. Gianluca Tintori - Hotel Manager, Hotel Management
Estimado Marco, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en nustro Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.
2 out of 5
by A verified traveler from London

Nice hotel, but broken air con ruined our stay

Posted Sep 9, 2016
Arrived in Florence and it was 30+ degrees to be told the air condition was broken. The staff were good, and did upgrade our room. However, when arriving in our room the door frame was broken and did not lock properly. I called to reception they came up, but when forcing the door shut it locked. The next day, coming back from a day site seeing, the frame was completely snapped off. Reception changed or room but more time wasted during a short stay. The broken air con was initially supposed to be fixed on Monday, when asking no response other than "should be fixed by the end of the week but you'll be gone by then". So we went up to our room to sweat and sleep in what felt like 100 degrees. No extractor fan in the bathroom, but don't worry we had a fan that blew hot air over us. I will say it is a great location, but everything was tainted by our comfortablness throighout the night. Neither myself or my fiancé slept well for the 5 nights we were there, on top of the broken air con, hard bed, soft pillows....
Comment from Hotel Management
Sep 12, 2016 by Mr. Gianluca Tintori - Hotel Manager, Hotel Management
Dear Guest, Thank you very much for your kind review. Please except our sincere apology for the inconvenience with the Air Conditionng. At time of your stay the problem was not solved yet. No-one could even imagine we might have had such a big issue with the Air Conditioning System. Even our Head of maintenance who was in charge had not been able to find a solution. Now everything is fine again. We installed a new AC System to prevent such an inconvenience in the future. We would hope to have another opportunity to welcome you back for a more overall enjoyable stay. Sincerely
5 out of 5
by A verified traveler from london

Nice hotel within walking distance of the centre

Posted Aug 26, 2016
Pros: Position
Cons: Nothing
Location: Perfect location
Lovely stay Very central location Would recommend this hotel
Comment from Hotel Management
Aug 31, 2016 by Mr Gianluca Tintori - Hotel Manager, Hotel Management
Dear Guest, Thank you so much for the interest in our Hotel and for writing such a positive review following your stay. We are delighted that you had a great experience and that you enjoyed our property and our central location. We look forward to welcoming you again for another stay. We look forward to welcoming you again soon. Best Regards.
5 out of 5
by A verified traveler from Edinburgh

Amazing hotel, right in the city centre

Posted Aug 22, 2016
Pros: Decor, modern facilties, free coffee, fruit and snacks every day 3-6pm.
Cons: Iron had to be borrowed then returned straight away as it was in high demand - they could either supply one with room or get a few more.
Location: Duomo just long street, train station same street in other direction, shops and cafes/restaurants on doorstep.
Hotel is very central, 5 minute walk from Duomo and train station, with all shops and other attractions within easy walking distance. There are also lots of nice restaurants and ice cream shops nearby. The hotel interior is very nice and I believe it been recently renovated and it shows. The room was clean and looked very new, with lovely interior decoration, mirrors, chair etc. It was a decent size and had everything we required including coffee machine, safe, WiFi, comfy bed and glitzy bathroom with new luxury fixtures. All in all a very nice hotel that I would highly recommend.
Comment from Hotel Management
Aug 31, 2016 by Mr Gianluca Tintori - Hotel Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with the Expedia community, I am thrilled to read your comments, thank you for your kind praise for our hotel, location and facilities. I appreciate your loyalty and we look forward to welcoming you back in the near future. Yours Sincerely,
4 out of 5
by A verified traveler

Posted Aug 20, 2016
It is quite hotel... room is clean with good facilities. .. location is perfect close to doMO and all the shopping areas
Comment from Hotel Management
Aug 31, 2016 by Mr Gianluca Tintori - Hotel Manager, Hotel Management
Dear guest, I am glad to hear that you have enjoyed our central yet quiet location. We look forward to welcoming you back. Best regards,
4 out of 5
by A verified traveler

Posted Aug 12, 2016
Very nice hotel in a great location. Excellent room, superb bathroom/shower and very comfortable bed. Only down side was that the hotel AC was not working making sleep a very uncomfortable experience.
Comment from Hotel Management
Aug 31, 2016 by Mr Gianluca Tintori - Hotel Manager, Hotel Management
Dear Guest, We warmly thank you for sharing such positive and nice comments about your experience on Expedia. We are very happy that you were charmed by the location of our hotel, Nevertheless, we have taken into account your observation regarding the air conditioning. We sincerely apologize for the inconvenience. Please know that the remark has been passed on to the technical service. Looking forward to welcoming you soon for another memorable experience, Best regards,
5 out of 5
by A verified traveler from Dallas, TX

Perfect modern hotel close to attractions

Posted Aug 10, 2016
Pros: It was close to everything and it was modern
Cons: We were quite happy the way it is
We arrived late, the front desk was very efficient and helpful. Our boys were hungry, the kitchen was almost closed but they brought food out for them. The entire stay was very nice.
Comment from Hotel Management
Aug 11, 2016 by Mr. Gianluca Tintori - Hotel Manager, Hotel Management
Dear Guest, It was great to read such positive a feedback like yours and I thank you for that. We have a passion for all of our guests and cannot help indulging them. Our utmost reward is to hear our guests satisfaction. This is the reason why my team and I were so happy to read your kind words. We all look forward to your next visit. Best regards,