Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Unbeatable location in heart of Florence

Posted Sep 4, 2016
Ideal location--in the heart of Florence, only a short (less than 10 minute) walk to main train station (Firenze SMN) and most of major tourist sites. Very friendly and helpful staff, who speak English very well. An older, nondescript building, but clean, newly finished rooms. Excellent breakfast buffet with broad selection of items (and freshly brewed espresso/cappucino) included. Cheerful, friendly and helpful wait staff round out a delightful morning experience and set the tone for a wonderful day in this fabulous historical city. Had a room (rare in Europe) that comfortably accommodated our family of 5. Thoroughly enjoyed our stay here and would highly recommend!
Comment from Hotel Management
Sep 14, 2016 by chiara, Hotel Management
Dear Guest, thank you for your kind words from all the staff. We are very happy that you , and your family, have enjoyed the stey here. We all hope to welcome you again. Best regards, Chiara Front office manager
3 out of 5
by Jennifer from Houston

Posted Jun 27, 2016 on Hotels
The staff was unbelievable. They were super nice and helpful. They went out of their way to get to know us, talk with us and made sure we were comfortable. The room was an interior room that was quiet (we asked for a quiet room). If the air-conditioner was running (which it was immediately turned on by the staff who walked us to the room), there was no odor. When it got cold, we turned the air-conditioner off and we can smell urine in the room. The bedding, décor and carpet is very old. The carpet felt sticky to the feet. They are in the midst of remodeling. The location cannot be beat. It's neighbors to the San Lorenzo and we sat eating breakfast each morning looking out the window at it. It's also right around the corner from El Mercato Central. Wow. We tolerated the condition as the benefit because of the location, great breakfast and the staff. I am sure that they will increase their price once the rooms are all updated. By then, we will definitely come back and be willing to pay for the price increase. Thanks for a nice stay.
Comment from Hotel Management
Jul 13, 2016 by Chiara, Hotel Management
Dear guest, You know fashion June week is the most expensive period of the year, I don't think you could have find a cheaper room in a same level hotel... We made our best to give quite rooms to guest who request it, but not Always we can satisfy everyone of them. Thank you, anyway, for your review, we appreciate it. I hope to welcome you again. Regards, Chiara Front office manager
4 out of 5
by A verified traveler

Tolles City-Hotel

Posted Jun 23, 2016 on Hotels
Für eine Nacht in dem Hotel gewesen. Waren in den unrenovierten Zimmern-trotzdem sauber und alles ordentlich. Bad mit großer Badewanne. 2 Betten vorhanden. Frühstück top-große Auswahl und man hat uns mehrfach nach einem zweiten Cappucino gefragt. Top City-Lage des Hotels. Parkservice hat auch bestens geklappt.
Comment from Hotel Management
by Chiara, Hotel Management
Sehr geehrter Kunde, vielen Dank für die Bewertung. Ich bin froh, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und das ist wie das Frühstück mit hausgemachten Produkten. Ich hoffe, zurück zu begrüßen. Mit freundlichen Grüßen, Chiara Front Office Manager
5 out of 5
by A verified traveler

A great find in Florence

Posted Jun 14, 2016
Warm and helpful staff. Wonderful breakfast. Great location near Duomo and train station.
Comment from Hotel Management
Jun 22, 2016 by Chiara, Hotel Management
Dear Guest, thank you for your review, from all the staff. We all are glad that you enjoyed the stay here and we hope to welcome you again. Best regards, Chiara Front office manager
4 out of 5
by A verified traveler from Dallas, TX

Old hotel, great location and service!

Posted Jun 6, 2016
The hotel is quite old, the rooms and restroom are small, but these are balanced with the great location and excellent staff service. You don't even need a metro if you stay in this hotel, it is 5-10min walking from almost everything you want to see or may need in the city. Cleaning and breakfast were also good.
Comment from Hotel Management
Jun 8, 2016 by Chiara, Hotel Management
Dear guest, Thank you for your kind review, from all the staff. I am gld you enjoyed the stay here and I hope to host you again. Only one thing,: Florence doesn't have any metro. Best regards, Chiara Front office manager
3 out of 5
by Randal from Ottawa

Comfortable Stay

Posted May 29, 2016 on Hotels
We booked two rooms months in advance for a one night stay in Florence. Most important reason was location. It's right across the street from the tombs of the Medicis. Close to the railway station and to shopping, restaurants and bars. Uffizi and other sites are walking distance. Apparently the hotel is almost finished a major renovation, but the rooms we used had not yet been done. Nonetheless they were comfortable and clean. A very good breakfast.
Comment from Hotel Management
by Chiara, Hotel Management
Dear guest, thank you for your review. We have renovated many rooms but not all yet. We are still working and we hopèe to finish evrything for the end of the year. I hope to host you again. Best regards Chiara, Front office manager
3 out of 5
by A verified traveler

Kulturreise til Firenze

Posted May 27, 2016 on Hotels
Vi var to par som var på kulturreise til Firenze og Toscana. Vi hadde 6 overnattinger på hotellet, som lå i gåavstand til alle severdigheter i sentrum. Hotellet hadde en svært hyggelig betjening og god frokost med hjemmebakeri kaker. Kort vei til jernbane.
Comment from Hotel Management
by Chiara, Hotel Management
Kjære kunde, Tusen takk for hyggelige ord om våre hotellutgifter . Jeg er glad du likte gjestfrihet og hjemmelaget frokost. Jeg håper å ønske deg velkommen igjen. Vennlig hilsen Chiara Front Office Manager
5 out of 5
by Nicolò from Genova

Posted May 26, 2016 on Hotels
Hotel in posizione centralissima (a due minuti dal Duomo) pulito, con tutti i comfort. Ottima colazione, molto variegata!
Comment from Hotel Management
by Chiara, Hotel Management
Gentile Cliente, la ringrazio molto per la recensione. mi fa piacere che abbia gradito il soggiorno presso la nostra struttura. Spero di ospitarla nuovamente. Cordiali saluti Chiara front office manager
4 out of 5
by A verified traveler

Posted May 17, 2016
Great location and excellent breakfast compared to others in town!!
Comment from Hotel Management
May 19, 2016 by chiara, Hotel Management
Dear guest, thank you for your nice review. I am glad that you have appreciate the location and the breakfast with homemade products. I hope to host you again. Best regards, Chiara Front office manager
5 out of 5
by A verified traveler

Posted May 6, 2016 on Hotels
Super central beliggenhed, flotte store værelser med nye badeværelser. Top kvalitet og lækker morgenmad.
Comment from Hotel Management
Jul 9, 2016 by Chiara, Hotel Management
Kære gæst, Mange tak for kommentaren. Jeg er meget glad for at vide, hvor meget han værdsatte gæstfrihed og service fra vores personale. Jeg håber at se dig igen. Venlig hilsen Chiara Front office manager