Posted Jun 27, 2016 on Hotels
The staff was unbelievable. They were super nice and helpful. They went out of their way to get to know us, talk with us and made sure we were comfortable. The room was an interior room that was quiet (we asked for a quiet room). If the air-conditioner was running (which it was immediately turned on by the staff who walked us to the room), there was no odor. When it got cold, we turned the air-conditioner off and we can smell urine in the room. The bedding, décor and carpet is very old. The carpet felt sticky to the feet. They are in the midst of remodeling. The location cannot be beat. It's neighbors to the San Lorenzo and we sat eating breakfast each morning looking out the window at it. It's also right around the corner from El Mercato Central. Wow. We tolerated the condition as the benefit because of the location, great breakfast and the staff. I am sure that they will increase their price once the rooms are all updated. By then, we will definitely come back and be willing to pay for the price increase. Thanks for a nice stay.
Comment from Hotel Management
Jul 13, 2016 by Chiara, Hotel Management
You know fashion June week is the most expensive period of the year, I don't think you could have find a cheaper room in a same level hotel...
We made our best to give quite rooms to guest who request it, but not Always we can satisfy everyone of them.
Thank you, anyway, for your review, we appreciate it.
I hope to welcome you again.
Front office manager