Ratings based on 274 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from London area

Excellent choice

Posted May 3, 2016
Pros: Convenient, clean, extremely helpful staff on 24 hour duty.
Location: Next to main station and near all attractions
Hotel is a stone's throw form the main station, and a short walk from the major city attractions, so an ideal location for a city break. Staff are extremely helpful, even noticing it was my wife's birthday and leaving a 'happy birthday' bottle of excellent Chianti! Rooms clean, good buffet breakfast - an ideal choice and I would use again if in Florence.
3 out of 5
by A verified traveler

Molto buona la posizione

Posted May 2, 2016
Pros: La posizione
Cons: Le camere e la colazione
Molto buona la posizione dell'hotel. Condizioni generali delle camere accettabili, ma non certo all'altezza del prezzo pagato. Bagno molto piccolo. Colazione deludente e costosa.
5 out of 5
by A verified traveler from Hong Kong

Excellent hotel in Florence style!

Posted Mar 31, 2016
Excellent! Breakfast is nice! Room is great! The decoration in hotel is full of Florence style! It's location is also great! Just a 5 mins walk from the SMN Station!
Comment from Hotel Management
Apr 9, 2016 by Elisa, Hotel Management
Dear Ada, thank You so much for Your nice comment! We are so pleased to know that Your stay with us was perfect and that You liked rooms, breakfast, location, and staff!. We really hope that You will be back soon. Warm regards from the staff and the management
4 out of 5
by A verified traveler from 東京

駅近

Posted Mar 13, 2016
駅からも近くて、スタッフが本当に親切でした。朝食もおいしかったです!! ただ部屋の中の扉の建て付けがあまりよくなく、タンスの扉が閉まりにくかったり部屋の扉を閉めても鍵がかかりにくかったというのはありました…ただ全体的に問題はなくスタッフの対応も良くて気持ち良く宿泊できました!!
Comment from Hotel Management
Mar 16, 2016 by Elisa, Hotel Management
Dear Guest, we wish to thank You for Your review and for Your positive comment on our Hotel position and staff. Hope to welcome You again, best regards
4 out of 5
by A verified traveler

駅からも近く観光に便利

Posted Mar 8, 2016
全体的に良いホテル。もう少し価格が安いと最高!スタッフの対応も良く英語のわからない私にも親切でした。Wi-Fi、朝食、共に問題なし。
Comment from Hotel Management
Mar 9, 2016 by elisa, Hotel Management
Dear Guest, we wish to thank You for Your review. We are pleased to know that You found our Hotel and our service good and with very convenient price. We hope You will come back, warm regards
4 out of 5
by A verified traveler from japan nagano

サンタナリアノベッラ駅からすぐ近く!

Posted Feb 22, 2016
サンタナリアノベッラ駅から、歩いてすぐにあり、ホテルスタッフの対応にもとても満足でしたし、ちょっと歩けばドゥーモも思いのほか近くなので良かったです。 ホテルの前には、スーパーもあるので便利でした♪
Comment from Hotel Management
Feb 26, 2016 by eli, Hotel Management
Dear guest, many thanks for Your nice comment and for having found the time to give Your opinion. You underlined the stratregic position of the Hotel, near the Duomo and the station and in an area full of shops and restaurant, and You appreciated our attitude, always friendly and welcoming. Thank You once again and warm regards
5 out of 5
by Michael

Posted Jan 19, 2016 on Hotels
Comment from Hotel Management
Mar 26, 2016 by Stefano Rosselli, Hotel Management
Dear Michael, many thanks for Your review. We are pleased to know that Your stay with us was satisfying. We hope to see You soon. Warm regards
4 out of 5
by Svetlana from Thornhill, ON, Canada

nice stay

Posted Jan 13, 2016 on Hotels
It was 3 nights stay in beginning of January 2016. The hotel is nice and clean, but Wi-Fi is not so good in the room.
Comment from Hotel Management
Mar 26, 2016 by Stefano Rosselli, Hotel Management
Dear Svetlana, thank You for Your comment on us. We are happy that You have found our hotel clean and nice, while with regards to the Wifi, we have actually experienced a few problems due too a disservice by the provider of the service. Nevertheless, the wifi is now working properly. Warm regards from the staff and the Management
4 out of 5
by A verified traveler

Hotel à taille humaine

Posted Jan 5, 2016 on Hotels
Une semaine à Florence dans un hôtel à taille humlaine près du quartier historique, c'est un vrai bonheur. Toutes les visites se font à pied. Personnel de la réception très à l'écoute ; Un très bon point pour le sourire et l'efficacité de l'employée qui sert les petits déjeuners. Un bémol, les tables du petit déjeuner sont lilliputiennes.
Comment from Hotel Management
Mar 26, 2016 by Stefano Rosselli, Hotel Management
Cher client, on vous remercie d'avoir pris le temps pour écrir un commentaire de notre hôtel . Notre personnel est toujours à votre disposition et la réception est ouverte 24 heures sur 24. Les femmes qui servent le petit déjeuner ont toujours le sourire parce que ca fait la difference à notre avis. Pour ce qui concerne l'emplacement, l' hôtel est situé à 5 minutes à pied du centre historique et chaque point d'interet est à distance de marche. Merci encore , on espère que vous reviendrez bientôt nous rendre visite . Meilleures salutations
4 out of 5
by Erika from sao luis

localizacO

Posted Nov 26, 2015 on Hotels
O.hotel e super bem localizado e vale muito pela localizaçao. Hotel simples mas valeu
Comment from Hotel Management
Apr 16, 2016 by Stefano Rosselli, Hotel Management
Dear Erika, many thanks for Your review and for having underlined our good position, near to the station and in the city centre. We are a 3 stars Hotel, which offers a good service, a wide breakfast, perfect accommodation completely renovated, and all this for very good price. We hope You will come back and stay once again with us in the future. Greetingds from all the staff