Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Posted May 5, 2016
Alla notte ci sono stati rumori fino alle 2. Siccome una finestra dava su un balcone dove tutti andavano a fumare c'era un odore sgradevole in camera. La colazione è stata la cosa più bella del soggiorno.
Comment from Hotel Management
May 8, 2016 by Elisa, Hotel Management
Gentile Ospite, siamo davvero molto dispiaciuti del Suo commento, soprattutto perchè non abbiamo ricevuto alcuna lamentela per il Suo disagio durante il soggiorno. Noi chiediamo sempre il Vostro feedback, sia al momento dell'arrivo che successivamente, la nostra reception è aperta 24 h al giorno anche per questo, perchè cerchiamo sempre di accogliere ogni richiesta e di risolvere qualsiasi problema si presenti. Purtroppo, se non veniamo messi a conoscenza del Vostro disagio non possiamo intervenire. Ci scusiamo comunque il disagio vissuto e speriamo che possiate tornare per lasciarVi, stavolta, una migliore impressione. Cordiali saluti dalla Direzione
4 out of 5
by A verified traveler from London area

Excellent choice

Posted May 3, 2016
Pros: Convenient, clean, extremely helpful staff on 24 hour duty.
Location: Next to main station and near all attractions
Hotel is a stone's throw form the main station, and a short walk from the major city attractions, so an ideal location for a city break. Staff are extremely helpful, even noticing it was my wife's birthday and leaving a 'happy birthday' bottle of excellent Chianti! Rooms clean, good buffet breakfast - an ideal choice and I would use again if in Florence.
Comment from Hotel Management
May 7, 2016 by elisa, Hotel Management
Dear Garth, thank You so much for having found the time to share Your opinion on our Hotel on Expedia.com. We are very glad to see that You noticed not only our excellent location, a few blocks away from all the important attractions and in front of the station, but also the attitude of our team who is always eager to help and to let You enjoy a nice experience with us. We really hope that You will come back in future. All our regards, the staff and the Management
3 out of 5
by A verified traveler

Molto buona la posizione

Posted May 2, 2016
Pros: La posizione
Cons: Le camere e la colazione
Molto buona la posizione dell'hotel. Condizioni generali delle camere accettabili, ma non certo all'altezza del prezzo pagato. Bagno molto piccolo. Colazione deludente e costosa.
Comment from Hotel Management
May 9, 2016 by elisa, Hotel Management
Gentile Ospite, siamo davvere spiacenti che le Sue aspettative siano state disattese e che secondo Lei il prezzo pagato non valga il servizio offerto. Le nostre tariffe sono molto convenienti e in linea con gli alberghi di pari categoria. Anzi, noi offriamo anche soluzioni molto convenienti, come le tariffe prepagate e gli sconti per le prenotazioni effettuate con molto anticipo, che rendono i nostri prezzi ancora più competitivi. Anche la tariffa da Lei scelta, non comprensiva di colazione, è una buona opportunità per risparmiare. A tal proposito, la nostra colazione, se non inclusa nella tariffa, può essere acquistata al momento per soli Eur 7 a persona e rigorosamente su libera scelta dell'oispite. La colazione è a buffet e comprende: croissant di vario tipo, pane, frutta fresca, yogurt, wurstel, salumi, formaggi, marmellate, cereali, semi, torte, bevande calde e fredde servite al tavolo dal nostro personale e persino una macchina espressa che prepara sul momento dei gustosi plumcake caldi. Definirla costosa risulta quindi difficile ma rispettiamo la Sua opinione ed anzi ne terremo conto perchè i Vostri pareri sono essenziali per noi, per consentirci di migliorare i nostri servizi. La salutiamo cordialmente. La Direzione
5 out of 5
by A verified traveler from Hong Kong

Excellent hotel in Florence style!

Posted Mar 31, 2016
Excellent! Breakfast is nice! Room is great! The decoration in hotel is full of Florence style! It's location is also great! Just a 5 mins walk from the SMN Station!
Comment from Hotel Management
Apr 9, 2016 by Elisa, Hotel Management
Dear Ada, thank You so much for Your nice comment! We are so pleased to know that Your stay with us was perfect and that You liked rooms, breakfast, location, and staff!. We really hope that You will be back soon. Warm regards from the staff and the management
4 out of 5
by A verified traveler from 東京

駅近

Posted Mar 13, 2016
駅からも近くて、スタッフが本当に親切でした。朝食もおいしかったです!! ただ部屋の中の扉の建て付けがあまりよくなく、タンスの扉が閉まりにくかったり部屋の扉を閉めても鍵がかかりにくかったというのはありました…ただ全体的に問題はなくスタッフの対応も良くて気持ち良く宿泊できました!!
Comment from Hotel Management
Mar 16, 2016 by Elisa, Hotel Management
Dear Guest, we wish to thank You for Your review and for Your positive comment on our Hotel position and staff. Hope to welcome You again, best regards
4 out of 5
by A verified traveler

駅からも近く観光に便利

Posted Mar 8, 2016
全体的に良いホテル。もう少し価格が安いと最高!スタッフの対応も良く英語のわからない私にも親切でした。Wi-Fi、朝食、共に問題なし。
Comment from Hotel Management
Mar 9, 2016 by elisa, Hotel Management
Dear Guest, we wish to thank You for Your review. We are pleased to know that You found our Hotel and our service good and with very convenient price. We hope You will come back, warm regards
4 out of 5
by Eric from Virginia, USA

A wet weekend in Florence

Posted Feb 28, 2016 on Hotels
We found this hotel on a hotels.com search, looking for price and convenience to sites we wished to visit, as well as easy access to the train station. Using the map search, we narrowed it down to this or another hotel. We were not disappointed with our choice. The room was cozy, and the bed was great-felt solid, but not overly firm. Bathroom was very small. Very clean and modern, but too small for a shower, sink, commode AND a bidet. The breakfast was tasty and more than adequate. The coffee was VERY strong, but very fresh. Aside from a grumpy busboy one morning, it was just right. The location was fantastic-a ten minute walk to the Duomo, 15 to the Uffizi, 20 to the Palazzo Pitti. Many restaurants nearby, at a range of prices. The staff was very friendly and inviting. We would stay here again without concern.
Comment from Hotel Management
May 7, 2016 by Stefano Rosselli, Hotel Management
Dear Eric, we wish to thank You for Your comment. You pointed out all our good points, such as the location (between the station and the historical centre), the good quality breakfast, the convenient price, the staff always eager to help. With regards to the bathroom, please note that our building dates back to the 17th centruries and that we had to rearrange very little areas to create bathrooms for all our rooms. Thus, some of them could be considered not too big, but absolutely average if compared to similar accommodations in Florence. Our warm regards - the staff and the management
4 out of 5
by A verified traveler from japan nagano

サンタナリアノベッラ駅からすぐ近く!

Posted Feb 22, 2016
サンタナリアノベッラ駅から、歩いてすぐにあり、ホテルスタッフの対応にもとても満足でしたし、ちょっと歩けばドゥーモも思いのほか近くなので良かったです。 ホテルの前には、スーパーもあるので便利でした♪
Comment from Hotel Management
Feb 26, 2016 by eli, Hotel Management
Dear guest, many thanks for Your nice comment and for having found the time to give Your opinion. You underlined the stratregic position of the Hotel, near the Duomo and the station and in an area full of shops and restaurant, and You appreciated our attitude, always friendly and welcoming. Thank You once again and warm regards
4 out of 5
by JAECHEOL

This traveler left a rating score only Posted Feb 5, 2016 on Hotels
5 out of 5
by Michael

Posted Jan 19, 2016 on Hotels
Comment from Hotel Management
Mar 26, 2016 by Stefano Rosselli, Hotel Management
Dear Michael, many thanks for Your review. We are pleased to know that Your stay with us was satisfying. We hope to see You soon. Warm regards