Ratings based on 98 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Close to Santa Maria Novella railway station

Posted Sep 24, 2016
Pros: Convenient location
Location: The hotel is a short walk from most of the things you will want to visit in Florence
We chose this hotel as very close to the station because we arrived late evening.It's located in one of Florence's converted houses. The entrance is in a courtyard and the signs from the street are not obvious; we suggest that you check on Streetview before you go! We had a street facing room but great efforts had been made to reduce the noise and we really didn't notice it. Air conditioning worked fine albeit a little noisy.
Comment from Hotel Management
Dec 17, 2016 by elisa, Hotel Management
Dear Geoff, we wish to thank You for having spent time in reviewing us. We are very pleased to read that You appreciated our good location, and, as You correctly pointed out, as we are part of an historical building dating back to the Renaissance, we are not allowed to put big signs in the street. Nevertheless, our Reception is on the ground floor, almost facing the street, and it not shared by others Hotel, thus it is possible to find us quite easily. In addition to this, we are always at Your assistance to provide instructions to reach us, both before the arrival by emair or by phone. We thank You once again and we hope to welcome You in future. Kind regards. The Management and the staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a very transient neighborhood.

Posted Sep 16, 2016
Many people coming and going with the train station nearby but the room was quiet and comfortable.
Comment from Hotel Management
Sep 18, 2016 by Elisa, Hotel Management
Dear Guest, we are pleased to see that You granted us an high score. As You correctly pointed out, even if we are in front of the station and 5 minutes away from the historical centre, most of our rooms face the backyard and are extremely quiet. We hope You will be back and stay with us again. Greetings form the Hotel staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, location

Posted Sep 10, 2016
Staff were extremely friendly and you can't beat the location, just steps from the train station. Lots of restaurants nearby and rooms are well kept and spacious. Great value compared to many other hotels we stayed at in Italy, would definitely stay here again.
Comment from Hotel Management
Sep 11, 2016 by Elisa, Hotel Management
Dear Chris, thank You so much for Your review! We are so pleased to know that You appreciated our friendly welcome, the position of our Hotel (convenient under every point of view) and the comfort of the room You was in. We hope You will be back. Un caro saluto, the staff and the Management
2 out of 5
by A verified traveler

Posted Sep 9, 2016
Washroom not clean, really loud in the morning, breakfast average. Would not recommend, keep looking for another place to stay.
Comment from Hotel Management
Sep 18, 2016 by Elisa, Hotel Management
Dear Guest, we are awfully sorry to read Your comment. We regret that our Hotel have not met Your expectations. Most of our guest would recommend out Hotel, but we will take in cosideration Your disappointment. Our maids are usually very careful and professional doing their job, and thousands reviews testify this. We thank however for Your comment and hope to welcome in future and to leave You a better impressione by then. Best regards. The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Quaint but modern inside and close to everything!

Posted Aug 14, 2016
Very comfortable and clean! Bathroom a little tight but I would definitely stay there again! Staff was friendly and polite and the location was perfect a 2 minute walk from the train station. I can't wait to get back!
Comment from Hotel Management
Aug 18, 2016 by Elisa, Hotel Management
Dear Niki, thank You so much Your review, which is a reward for us. We are pleased to read that You appreciated our effort to mantain the originary renaissance character of the building despite the recent and complete renovation of our Hotel. We are also pleased to see that our staff was helpful and friendly and that You enjoyed our position. Please, come back soon! Ciao a presto! The Manager and the staff
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Friendly and clean

Posted Jul 6, 2016
Welcoming hotel close to station but surprisingly quiet. Room was great, comfy bed, shower was excellent, air con worked well. Would def stay again
Comment from Hotel Management
Jul 6, 2016 by Stefano, Hotel Management
Dear Guest, we wish to thank you for Your kind comment. We are so pleased to know that Your stay was excellent and that You appreciated our services, such as the airconditioning, the bed (all our mattresses are new and top quality) and, in general, the comfort of our rooms. As You pointed out, thank to our position (most of our rooms face the internal courtyard), our rooms are very quiet even if we are 2 minutes away from the station. We hope to welcome You again in future. The Manager and the team
4 out of 5
Recommended
for Everyone
by A verified traveler from London area

Excellent choice

Posted May 3, 2016
Pros: Convenient, clean, extremely helpful staff on 24 hour duty.
Location: Next to main station and near all attractions
Hotel is a stone's throw form the main station, and a short walk from the major city attractions, so an ideal location for a city break. Staff are extremely helpful, even noticing it was my wife's birthday and leaving a 'happy birthday' bottle of excellent Chianti! Rooms clean, good buffet breakfast - an ideal choice and I would use again if in Florence.
Comment from Hotel Management
May 7, 2016 by elisa, Hotel Management
Dear Garth, thank You so much for having found the time to share Your opinion on our Hotel on Expedia.com. We are very glad to see that You noticed not only our excellent location, a few blocks away from all the important attractions and in front of the station, but also the attitude of our team who is always eager to help and to let You enjoy a nice experience with us. We really hope that You will come back in future. All our regards, the staff and the Management
4 out of 5
Recommended
for Couples
by A verified traveler from London

Great Location, really friendly staff, good room

Posted Nov 2, 2015
Pros: Very friendly staff, quiet location with bedroom looking onto the courtyard, not too many rooms so it felt cosy and personal. Clean and tidy
Cons: A wider range of fruit for breakfast. The walls of the rooms are quite stark - especially with the high ceilings. Some pictures of similar be cosier
Location: The leather market, lots of nice restaurants on Via Faenza including 'Lobs Fish Restaurant', Nove Centro Gallery, Buca Lapi -best steak we ever had
My boyfriend and I stayed for four nights. We found the location really useful as we got a shuttle from the airport to the train station and then it was less than a 5 minute walk to the hotel which wasn't hard to find and is set back off the street and therefore nice and quiet. We found the hotel staff extremely friendly and helpful with their services; booking restaurants and taxis, advising on where to eat/drink, and offering a sewing kit in an emergency. The room was a good size, very clean with black out shutters and curtains. The bathroom was clean with good light to get ready in. For a 3 star hotel it offered a lot and was very charming. The breakfast was a good mix of fruit, cereal, pastries and hot food with unlimited drinks. They also had tea available for free from the afternoon which was nice after getting in from walking all day. I would definitely stay here again if I was to go back
Comment from Hotel Management
Nov 3, 2015 by Management, Hotel Management
Dear kind guest, we are happy that your expectations were highly satisfied during your stay. It is so important for us your opinion in order to improve our services day by day for you. Hoping to seeing you soon in our hotel. Kindest regards from the entire staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2015
Adequate, and a little funny when paying with card for city tax. Breakfast good. Needs a lift to 2nd floor. Staff were ok nothing too special. About right for what we paid.
Comment from Hotel Management
Nov 6, 2015 by Management, Hotel Management
Dear guest, thank you for your evaluation about your stay. We remind that the city tax is for the government of Florence and not for the hotels. Even if our lift only reaches the first floor, it is available for rooms at second one an external elevator. Most of our reviews regarding our staff are positive so we are sorry to read your words. It would be useful to know in detail how we could be more special for you. Hoping to seeing you again in our hotel, kindest regards from Florence
5 out of 5
Recommended
for Couples
by A verified traveler from london

gorgeous hotel in a great location

Posted Sep 3, 2015
Pros: the location and breakfast.
Cons: the tv- sky was not working all the time.
Location: Uffizi Gallery, Academia, all the main attractions are nearby.
the hotel is in a perfect location close to all the main attractions within walking distance. The hotel is a 5 minute walk from the main train station and coaches which go to and from Pisa. The hotel itself is very clean, comfortable and the breakfast was really good. It had a wide range of meats, cheeses, croissants and a hot buffet. The beds were comfortable, shower was great and the rooms had air conditioning. The staff were very friendly and helpful when it came to booking restaurants and taxis. I would definitely stay in this hotel again and would recommend it to others. Perfect stay in Florence :)
Comment from Hotel Management
Sep 5, 2015 by Management, Hotel Management
Dear kind guest, we appreciate so much your opinion about our hotel. We are glad that your holiday was comfortable. It is very useful for improving day by day our services for you. We remind you that the staff is also available during your stay. Looking forward to seeing you again. Greetings from Florence!