Good Location, Several Misses
Posted Oct 9, 2016
Since we arrived in Firenze via train, the hotel's location was excellent. It was a very short walk. Our room was large, with two closets. The desk clerks were very nice. That's about all of the positives related to this hotel.
In the room, there was a sliding door to the bathroom. When closed, there was a gap that allowed the user to see out, as well as your roommate to look in. There was no shower. Getting into the tub might be difficult for older adults.
Accessing the hotel require climbing several stairs, which require you to carry your luggage up. The elevators were slow and a bit scary.
Next time we are in Firenze, we will pay more for a better hotel.
Comment from Hotel Management
Oct 9, 2016 by Elisabetta - Guest Relations Manager, Hotel Management
We thank you for staying with us and for your time to provide us with your review about your recent stay.
We are very sorry to hear our hotel did not meet completely your expectations on this occasion.
As may occur from the photos on the Expedia site, we put in relevance the hotel entrance and we want to specify that there are 7 steps at the entrance to the elevators more 4 to reach the Front Desk.
As you put in relevance our staff is polite and always at disposal, we are wondering why you did not show your discomfort with the bathtub to the Front Desk, if the availability permits, we do not have any problems to move you in another room
We hope on your next stay you will have a much better experience and a greater feeling of what this hotel can really offer you.
Thank you again for your time and we definitely look forward to the opportunity to welcome you back in the near future.