Ratings based on 282 Verified Reviews

3.5 out of 5
83% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Scotland

April 2017 Review VERY POOR HOTEL

Posted Apr 16, 2017
Pros: The location is great for the city centre and bus station at the nearby train station.
Cons: Not enough space to list see review.
Location: The 1950 American Diner which is a 5minute walk away is brilliant with a play area for young kids. The brilliant staff know how to provide service.
We usually never write reviews however felt this hotel was fully deserving on some feedback. Our family booked two rooms based on the information available, on first arrival the hotel looks nice in a good location. Unfortunately as soon as we arrived and the unhelpful staff demanded cash payment of the city tax before we even viewed the rooms was a sign of things to come. Our rooms upon arrival (the hotel is very badly set out and you need a map to find some rooms) were very basic and the cleanliness was very poor. There was masses of dirt under the beds and bathroom around the edges was dirty. The beds are basic camp beds really and quality of bedding is basic. The hotel also caters for student groups so if you are travelling with a young family or seek sleep this is not good as groups of students roam around late at night with no supervision making lots of noise. For the size of the breakfast room is small, the breakfast selections are very basic with a distinct lack of staff, to be fair the men on duty during our stay were friendly and nice, which cannot be said for the chap at reception who grabbed the key card from my hand at checkout. He was very rude and unprofessional, I would expect this is a common pattern for this hotel. We have booked many hotels across the world and this hotel is by far the worst. It could be so much better with some effort. Expedia customers get the rear building rooms which are very poor so beware, I doubt Expedia staff have been.
2 out of 5
by Charbel

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
4 out of 5
by A verified traveler

Convenient and clean room

Posted Nov 14, 2016 on Hotels
Nice clean rooms which were warm all throughout the day. Comfortable bed and spacious rooms Convenient location. Great price for the location. Average help yourself breakfast that closes at 9:30am.
5 out of 5
by A verified traveler from from Houston Tx

Great hotel

Posted Oct 25, 2016 on Hotels
loved it
3 out of 5
for Everyone
by A verified traveler from Egypt

Nice roos comparing to the others 3 starts Hotel

Posted Sep 18, 2016
Nice/big size rooms comparing to the others 3 starts Hotel Less services Poor/normal breakfast
5 out of 5
by A verified traveler from Newcastle

Posted Sep 6, 2016 on Hotels
Great location, nice and quiet but within easy walking distance of all major attractions of Firenze. Would stay here again.
5 out of 5
for Everyone
by A verified traveler from Ireland

Italy 2016 Holiday

Posted Aug 14, 2016 on Ebookers
My husband, 2 teenage children and myself stayed 1 night of our two week Italian holiday in Florence We had a quadruple room very spacious & wifi for teens. It was spotless Situated in the square ideally located for tourists. The staff were very helpful, they took our car to the carpark & brought it back when we were leaving (daily charge applied ) as the hotel did not have own. The buffet breakfast was delicious. We were a short distance walk from the cathedrals, restaurants and shopping area.
3 out of 5
by A verified traveler

Posted Jul 14, 2016 on Hotels
Good but the bath tub was broken/hard to work.
2 out of 5
by Allan

This traveler left a rating score only Posted Jul 1, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Jun 20, 2016 on Hotels
It is a nice hotel but the air conditioning is monitored by the reception desk, you have to call and request the temperature you need. They charge a daily fee for wifi, this is terrible They charge us E6.00 for 2 cups of tea People very rude at the front desk