April 2017 Review VERY POOR HOTEL
Posted Apr 16, 2017
We usually never write reviews however felt this hotel was fully deserving on some feedback. Our family booked two rooms based on the information available, on first arrival the hotel looks nice in a good location. Unfortunately as soon as we arrived and the unhelpful staff demanded cash payment of the city tax before we even viewed the rooms was a sign of things to come.
Our rooms upon arrival (the hotel is very badly set out and you need a map to find some rooms) were very basic and the cleanliness was very poor. There was masses of dirt under the beds and bathroom around the edges was dirty.
The beds are basic camp beds really and quality of bedding is basic. The hotel also caters for student groups so if you are travelling with a young family or seek sleep this is not good as groups of students roam around late at night with no supervision making lots of noise.
For the size of the breakfast room is small, the breakfast selections are very basic with a distinct lack of staff, to be fair the men on duty during our stay were friendly and nice, which cannot be said for the chap at reception who grabbed the key card from my hand at checkout.
He was very rude and unprofessional, I would expect this is a common pattern for this hotel. We have booked many hotels across the world and this hotel is by far the worst.
It could be so much better with some effort. Expedia customers get the rear building rooms which are very poor so beware, I doubt Expedia staff have been.