Lobby sitting area

Reviews of Hotel Embassy

4 out of 5
Hotel Embassy
Via Jacopo Da Diacceto 8, Florence, FI

Reviews

8.2

Very Good

Rating 10 - Excellent. 208 out of 600 reviews" "
Rating 8 - Good. 266 out of 600 reviews" "
Rating 6 - Okay. 76 out of 600 reviews" "
Rating 4 - Poor. 35 out of 600 reviews" "
Rating 2 - Terrible. 15 out of 600 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful. It had three large windows that opened to beautiful views of Florence. The breakfast and staff that attended it were exceptional. Desk staff were extremely polite and helpful. I would definitely stay here again.
Stayed 1 night in Nov 2023
Response from irene on Nov 27, 2023
Dear Guest, thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you soon

8/10 Good

Lani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. Nice breakfast options. Very close to the train station and dining options.
Stayed 2 nights in Nov 2023
Response from irene on Nov 27, 2023
Dear Guest, thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you soon

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from irene on Nov 27, 2023
Dear Guest, thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you soon

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central Florence hotel
Just a few minutes from the train station this small but friendly hotel offers good clean accommodation, friendly staff and a good breakfast. Pity there was no bar but there was one next door
Stayed 6 nights in Sep 2023
Response from irene on Nov 27, 2023
Dear Guest, thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you soon

6/10 Okay

VALENTIN

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Had some issues with room accommodations Clogged vanity Lights not working Receptionist don’t communicate internally
Stayed 4 nights in Sep 2023
Response from front office on Sep 22, 2023
Dear Guest, thank you for your feedback.We apologize if you had some not resolved issues.We hope to see you soon.Regards

10/10 Excellent

Galo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel ! Don’t forget to call to reserve a parking spot
Stayed 2 nights in Aug 2023
Response from front office on Sep 22, 2023
Dear Guest, thank you for your feedback.We hope to see you soon.Regards

8/10 Good

JACKIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so city center. Felt a bit isolated. Staff was great, very helpful. Our AC did break on 3rd day with no rush to assist. A bit to close to train station felt a bit unsafe. But hotel itself if very nice. room spacious. Bathrooms could use an update.
Stayed 3 nights in Jun 2023
Response from front office on Sep 22, 2023
Dear Guest, thank you for your feedback.We apologize for some ac inconvenience.We hope to see you soon.Regards

8/10 Good

Robert

We were in an accessible room, wich was large and first floor. The AC was less than adequate until recptionost,Marina, gave us an oscillating fan. The shower was strange: while it was step in the flimsy doors didnt stay closed and water would be all over the floor untill it drained. We used alot of towels to soak the water and minimize slipping The hotel was will located, breakfast was adequate, and the women receptionosts were absolutely fantastic
Stayed 6 nights in Jul 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

2/10 Terrible

Kambiz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Elaine, Cave Creek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near train station. Rooms were very nice and the AC was great.
Stayed 2 nights in Jul 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

4/10 Poor

Kim

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms were very clean on the positive side. When we arrived in our room, there was a towel under the air conditioning unit so we figured there was small minor dripping. When we woke up the in the morning there was a small lake that had leaked out of the air unit. My daughter had her suitcase in the area and fortunately hers was a hard cover or everything would have been soaked. Front desk said it would be fixed that day but when we returned, it was not. The staff reluctantly moved us to another room. The air conditioning barely worked in this room. We were told it was turned down to the lowest setting but it was so hot in the room, we couldn't sleep. We ended up going and buying fans so we could tolerate the heat. The water in the shower was crazy. No matter the temperature you had the water at, it would go scalding hot and then freezing cold. The staff was not very helpful and seemed put out when asked to help. We also paid for parking for our last night which we confirmed with the front desk. When we returned with the car, the woman who confirmed our spot, had given it away to another guest. The lot is extremely small and they literally had us pull into the bushes. We were there for almost a week and the air conditioning started working on the last day we were there. I would not recommend staying here. Staff did the bare minimum and tried to not make eye contact when coming into the lobby. Location is ok but not ideal.
Stayed 6 nights in Jun 2023

8/10 Good

KEVIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Good location.
Stayed 3 nights in Jul 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

6/10 Okay

Rachel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel was super average. Good price, but on the very low end of the spectrum for 4 star hotels… it’s on the outskirts of city center but close to one of the tram stops. We loved the patio and the spacious room. Breakfast is eh, wouldn’t pay for it.
Stayed 3 nights in Jun 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service
The AC did not work and they gave us a broken fan. Staff was very friendly. Safe is not attached to the wall.
Stayed 2 nights in Jul 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

10/10 Excellent

ankur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Neat and clean hotel next to train station
Stayed 5 nights in Jun 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast and very kind staff, especially the morning front desk clerk, who offered numerous ways to help us and greeted us warmly.
Stayed 2 nights in Jun 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

10/10 Excellent

Nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was our favourite from this European trip. Comfortable, spacious, and central to all different parts of the city. Our room had a full bathtub, lots of counter space, a couch. It was perfect. We are from Toronto and would recommend this spot to all our family and friends. The breakfast had lots of options, the staff made great recommendations.
Stayed 3 nights in Jun 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

8/10 Good

Rahul

Stayed 1 night in Jun 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

2/10 Terrible

Narendra

Traveled with family
Disliked: Staff & service, property conditions & facilities
Overpriced hotel which had a poor checkin and gave us a so called “resort” room with no closet or locker for a 4 night stay at an outrageous price of over 300 euros/night. After threatening to leave they moved us to another room which had a closet , but no locker. Breakfast is below average. Property is close to the train station and some of the sights and is generally clean. Not worth the money; disappointed
Stayed 4 nights in May 2023

4/10 Poor

Paras

Disliked: Staff & service
Stayed 2 nights in May 2023

6/10 Okay

Sudhanshu

Stayed 3 nights in May 2023

4/10 Poor

Dr. Salim

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable, hotel staff were very friendly - overall a great experience.
Stayed 1 night in Apr 2023
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

10/10 Excellent

Monica

Stayed 4 nights in Apr 2023

8/10 Good

Susan Alice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, clean, helpful staff, great buffet breakfast. Close to train station, a fair amount of walking to get to most places.
Stayed 7 nights in Mar 2023
Response from Irene on Mar 27, 2023
Dear Guest thank you very much for your nice feedback.this is very important for us.We hope to welcome you soon again.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Convenient location but not a 4 star hotel
The staff were super friendly and accommodated our early check in. The room is small but it offers a nice high ceiling and it was clean. Location wise, it is very close to the main train station and a 15+ min walk to all the major attractions in Florence. I don’t know if it’s only my room that was affected, the shower water pressure was SO low, the towel heater didn’t work, the bathroom was super small and awkward, you can’t adjust the temperature in the room so you are either burning in a furnace or if you turn off the heat, you’ll freeze. The breakfast is whatever but the staff makes delicious cappuccinos and expressos. They do have an elevator so that is helpful. We didn’t make any complaints to the front desk because we were too tired from our adventures.
Stayed 4 nights in Dec 2022

6/10 Okay

jisang

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the man when I checked in. I knew from other reviews he is famous for his attitude. He confirmed that reviews in front of me.
Response from Irene on Nov 18, 2022
Dear Guest, thank you very much for your feedback.We hope to welcome you soon again in our beautiful city.Regards,

10/10 Excellent

sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was extremely nice and helpful:)
Stayed 1 night in Oct 2022
Response from Irene on Nov 18, 2022
Dear Guest, thank you very much for your feedback.We hope to welcome you soon again in our beautiful city.Regards,

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location for access to the station, and a 15 minute walk into the centre of Florence. Check-in was a little abrupt, but I had a lovely room (with a view) and everything was well-maintained. Breakfast was excellent - a good choice and welcoming staff. Previous comments about the aircon are accurate: you can't have the curtains closed and the aircon on. This could be easily resolved with with shorter curtains...
Stayed 2 nights in Sep 2022
Response from Irene on Nov 18, 2022
Dear Guest, thank you very much for your feedback and you nice words.We hope to welcome you soon again in our beautiful city.Regards,

6/10 Okay

Ivett

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building and staff were nice!
Stayed 2 nights in Sep 2022

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive entrance and lobby. Friendly multi lingual check in staff. Quick check in. Luggage storage. Large room, big bathroom with powerful rainfall shower. Fridge in the room. Comfortable bed. Very close to the train station, but you won't hear the trains (you might hear the trams out front alright). Within walking distance of the main sights. Would recommend.
Stayed 2 nights in Sep 2022
Response from irene on Jan 17, 2024
Dear Guest thank you for your feedback.We hope to see you soon in Florence.

6/10 Okay

Nour

Stayed 2 nights in Jul 2022

10/10 Excellent

Barb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freddie was very helpful.
Stayed 1 night in Jul 2022

2/10 Terrible

Hani

Disliked: Cleanliness, amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Kelvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, they speak English and also Spanish incase you don’t speak Italian. The breakfast was delicious as well and very professional overall
Stayed 2 nights in May 2022

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in May 2022

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, centrally located
Very near the station, and a short walk from the main sites. The hotel is well maintained, and the staff are helpful. Breakfast is good, although might get a little repetitive if staying for more than a week or so. Then again, there are enough cafés within walking distance to provide alternatives. Would recommend, especially if you can get a discounted rate.
Stayed 5 nights in Oct 2021

10/10 Excellent

Ida

Stayed 6 nights in Sep 2021

8/10 Good

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel. Superb location and service.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
The one at the reception when we checked in didn't look happy with his job. He doesn't tell you anything unless you ask. For example, where is the lift, where is breakfast served, how one gain access into the room (scan card and give a hard push), what's the WiFi password, welcome drink at one's disposal. When you want to leave luggage in the hotel to continue your city travel after check out, no instructions where to put your luggage safely.
Stayed 3 nights in Nov 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Aman

Traveled with family
Stayed 5 nights in Oct 2019

4/10 Poor

Srinivasa

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs accommodation when I requested for a bigger room.. and my wish is granted with a terrace.
Stayed 2 nights in Jul 2019

10/10 Excellent

Salisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an okay hotel for the price. Right by the train station and a short walk into the city center. I think next time I’d rather be more in town though.
Stayed 3 nights in Aug 2019

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Like water with lemon & mint. Love the hot breakfast. Convenient located by train station, close to shopping and foods. Love their croissants.
Stayed 2 nights in Aug 2019

8/10 Good

PauloK, Toronto, Ontario

Traveled with family
Liked: Amenities, property conditions & facilities
Very good hotel. The staff at the reception was very nice.
Stayed 2 nights in Aug 2019