Ratings based on 134 Verified Reviews

4.0 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Rooms are outdated and smell funny

Posted Jul 14, 2017
Not a good place to stay. We were not comfortable with the room that we got since it smelt moldy and the furniture was outdated. We asked for a different room the entire day but rooms they showed us were the same as the first one. We accepted our 2 day stay but would not go back.
2 out of 5
by A verified traveler from NR

Centre of Florence.

Posted Jul 2, 2017
Not pleased about brusque manner of staff.Also tv did not have English or American speaking channels.Felt cut off from English-speaking world.Would not go there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise ID

Fabulous location- close to the Ufizzi, doouma, et

Posted May 10, 2017
Pros: location, cost, cleanliness, helpful staff.
Cons: nada
Location: Perfect and reasonable cost to be so close to the places like the Uffizi, Duomo, etc.
Clean, quite hotel. Good breakfast, helpful staff. Main benefit though is location near many historic sites.
Comment from Hotel Management
May 12, 2017 by laura, Hotel Management
Grazie grazie grazie from all of us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Apr 17, 2017
Pros: Location staff breakfast room etc
Cons: Open a hotel in the US.
Location: You are next to the Arno and the Uffici
Why would anyone pay attention to what I say about this excellent hotel or its wonderful staff or great location? Look at the Michelin ratings year after year. This place is perfect.
Comment from Hotel Management
May 12, 2017 by laura, Hotel Management
Can we review this perfect guest ;) We are happy! Thanks
4 out of 5
by Mary

Great Value for location

Posted Apr 11, 2017 on Hotels
The location was great, located close the statue of David. Plenty of good food close by. A short walk to the Duomo. Room was small decent sized, the bathroom was small.
Comment from Hotel Management
May 12, 2017 by reception desk, Hotel Management
We are close to Uffizi and copy of david. The original one is in Accademia, half an hour far from the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Fantastic location, helpful staff, comfy bed. Right next to the Uffizzi in the middle of town, but down a (relatively) quiet side street. Really enjoyed our stay here.
Comment from Hotel Management
May 12, 2017 by laura, Hotel Management
Thanks, happy you were happy
5 out of 5
by Madeleine

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by reception desk, Hotel Management
Grazie!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2016 on Hotels
5 out of 5
by A verified traveler

Nice place. Central but on a quiet street.

Posted Nov 23, 2016 on Hotels
It's very close to the Uffizi but in a quiet side street. The accommodations are clean and comfortable. It's basic but well worth the price.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Many thanks!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great Location

Posted Nov 3, 2016
Pros: Location, Location, Location
Cons: would have like a safe in the room and shutters on the windows that locked.
Location: Great little sandwich shop just at the end of the street, very popular and VERY busy but well worth the wait.
The room was small but clean, the window looked out over an internal courtyard and the shutters did not lock so we wondered about safety and security, but not for long. We were the only people to use the courtyard for evening wine and snacks. The location is in the heart of the old city, walking distance to station and the sights. Right around the corner from the Uffuzi Gallery. (we did take a taxi to/from the station with our bags). The included breakfast was tasty and plentiful. The room included a refrigerator but not a safe. There is NO elevator and reception is on the second floor.
Comment from Hotel Management
Nov 30, 2016 by laura, Hotel Management
Yes, the safe is close to the reception. You need to ask at the fron desk and you will have your private box without any charge. Many thanks