Ratings based on 328 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from UK
Below expectationsPosted Apr 17, 2017
Pros: Besides one member of staff, the rest were very warm and welcoming
Cons: Rooms updated and better breakfast
Location: This was excellent!
I was expecting a better room for a 4 star hotel! The ground floor room that was given to us was infested with mosquitoes so we asked a member of staff to change our room. Unfortunately I do not know his name (his shift was at about 6pm) but he was extremely rude and very unhelpful! He was very reluctant to offer any kind of help and immediately said the hotel was full. I have to say that besides him, the rest of the staff was lovely! The next morning we spoke to the people behind reception and they gave us a room on the first floor straight away. The room was now better but even the breakfast was very basic. I would not stay in this hotel again.
OldPosted Mar 3, 2017 on Hotels
The location for this hotel was perfect for our use of Florence as our base for short train excursions to other parts of Italy. It's proximity to the train station and walking distance (10 - 30 minutes) to all major Florence landmarks are great. The hotel is a bit worn given it was built in 1480, but having character and worn is other thing. Even though it was an old structure, it could have been upgraded with morgen amenities. The bed and linen may have been dated back to the early 1900s. Our room also had the issue of mosquitoes. They kept me up most of the night. Not even killing two of them with my bare hands had helped. There was also very few wall outlets given we no longer live in the 1400s. The WiFi also constantly cut off and requires reconnection. There are also no in-room tea, kettle or coffee available. The in-room fridge was dirty and there was a half drank bottle of water inside. If I have to find one thing good about the room is the washroom(s); for some reason our small room had two bathrooms, but only one of the had a shower/tub. One cannot forget Raul, he reminds me of Manuel in Fawlty Towers, played by the late Andrew Sachs. He was the Doorman when we arrived, the Houeskeeping, the Waiter at breakfast, the cook who prepared the breakfast buffet, and whatever else he does at the hotel. He was great. Another person who was very kind, friendly and helpful was the man who checked us in. Both my wife and I were glad we finally ended our stay.
for Everyoneby A verified traveler
FlorencePosted Dec 15, 2016
Cons: Not sure
Location: Very good location. Close to all.
Loved it! Cozy. Nice breakfast buffet. Pleasant people.
by A verified traveler
Posted Oct 28, 2016 on Hotels
Very noisy No a/c Otherwise clean Can't be a 4 star with no a/c
for Everyoneby A verified traveler from san francisco calif
Nice hotel close to everything you need to seePosted Oct 3, 2016
Florence is a great city the hotel is located in very central place good restaurant shopping
by A verified traveler
GOOD LOCATION AND FRONT DESK PEOPLE VERY NICE FRIEPosted Sep 26, 2016 on Hotels
PEOPLE FROM THE DINNING ROOM WERE NOT TO FRIENDLY. THEY WERE COMPLAINING BECAUSE THEY DO NOT HAVE A TABLE WITH 4 SEATS AND WE HAD TO MOVE ONE CHAIR FROM ONE TABLE TO THE OTHER AND THEY GOT MAD.
by A verified traveler from Australia
Would not recommend.Posted Sep 26, 2016
Pros: Very little - quite claustrophobic.
Cons: Probably nothing - it is what it is, but it's not four star.
Location: Close to train station.
Staff generally unfriendly and unhelpful. Room very basic - not four star in any way.
for Everyoneby A verified traveler from Australia
Nice hotel..Posted Sep 15, 2016
Nice hotel near train station. Friendly staff. Close to a few bars n restaurants. Nice breakfast
by A verified traveler
Decent but not 4 star.Posted Sep 9, 2016 on Hotels
Definitely not a 4 star hotel. More like 3 star. Good if you need a decent place close to the train station. But not like other 4 star hotels I have stayed at in Florence.
for Everyoneby A verified traveler from surrey, uk.
Lovely hotel with lots of character.Posted Sep 8, 2016
Pros: Comfortable, cool rooms. Beautiful decoration on breakfast room ceiling.
Location: Close to the station (but no noise from it) and main attractions. Duomo, cathedral and Bell tower, plenty of churches, museums, galleries, shops.
Very comfortable hotel with friendly and helpful staff. Well situated with most of the main attractions within walking distance.