Ratings based on 371 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney australia

Well run hotel.

Posted Oct 26, 2016
Pros: Had a nice little balcony with a table and chair.
Cons: Wifi not adequate in room. Small bathroom made worse by overly large wash basin.
Comment from Hotel Management
Feb 1, 2017 by Gianni, Hotel Management
Thank you for your nice comment. Best regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel

Posted Sep 25, 2016
Convenient hotel within walking distance from the Train Station, 5-10 minutes walk.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Bloomfield

Nice 3 stars hotel

Posted Sep 10, 2016
Nice staff.. Good breakfast buffet. Location is fairly close to the major things you would like to see in Florence.
Comment from Hotel Management
Feb 1, 2017 by Gianni , Hotel Management
Hello Rania, I just want to say " thank you" to you for the nice words regarding the staff and the buffet breakfast. Warm regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
3 out of 5
Recommended
for Everyone
by A verified traveler from Burnaby, BC

Good location

Posted Aug 27, 2016
It was close to the train station, and bridges. The beds and pillows were hard as a rock, but we have been in tally for 2 1/2 weeks moving around, everywhere we stay the pillow/bed are hard. The staff was nice but our room was close to the reception and we could hear them laughing at 6am. The breakfast was fine.
Comment from Hotel Management
Feb 1, 2017 by Gianni , Hotel Management
Thank you very much for reviewing our hotel and for the nice words about the breakfast and the staff. I apologize for the little problem you reported. Warm regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
1 out of 5
by A verified traveler from Dubai

Not even a 3 star

Posted Jul 29, 2016
Pros: Nothing
Cons: Everything
Location: Looks like an extremely good location from google maps - But its not. You have to pass through area which is run by migrants(not that I am against it)
Didnot expect much - But came out to be much lower The room is extremely basic, though of good size(booked for 3). The shower had drainage issues. Not enough toiletries. Breakfast is basic with fruits not replenished.
Comment from Hotel Management
Feb 1, 2017 by Gianni, Hotel Management
Dear Nitin, I'm sorry you didn't like our hotel position . actually you are 1 of the rare person who find that our hotel is not well located although we are situated close to the train station ( only 300 metres!!) and to the main monuments like Ponte Vecchio, Uffizi and Duomo ( all at walkable distance),and also to the Fair center. These things are not arguable. These are true facts! Of course, I respect your opinions regarding breakfast and room furniture. Best regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
4 out of 5
by mohammadhasan

Posted Jun 17, 2016 on Hotels
Everything thing was very good location( it's both near the train station and city center) ,check in was fast and and the staff was nice and friendly,especially Francesca who helped us a lot Just we recomend to change or repair the hair dryer All in all we had a nice stay and we recomend this hotel for sure
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear tico, it's nice to hear these words form your part. Thank you very much for commenting our hotel in this positive way, especially in the name of Francesca. Best regards. Gianni Andreucci Res. Mgr. Hotel Palazzo Ognissanti
4 out of 5
by A verified traveler

Posted Jun 8, 2016 on Hotels
Comment from Hotel Management
Jun 16, 2016 by Gianni Andreucci, Hotel Management
Many thanks for your comment. Best regards. Gianni Andreucci Res. Mgr.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Attended a conference in Florence

Posted May 24, 2016
Pros: Well situated for my needs. Easy access to railway station. Clean. Helpful staff.
Cons: Towels.
Location: Close to shopping and transport.
It was close to my venue and comfortable. Easy to get to railway station. Staff very pleasant and helpful. Bathroom a little small. Breakfast was acceptable.
Comment from Hotel Management
Jun 16, 2016 by Gianni Andreucci, Hotel Management
Dear Sir, I was pleased to receive your kind comment . Best regards. Gianni Andreucci Res. Mgr.
3 out of 5
by A verified traveler

Posted May 8, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Gianni Andreucci, Hotel Management
Tnak you so much for your nice comment . We hope you can come back soon in our structure, Best regards Gianni Andreucci Res. Mgr.
4 out of 5
by A verified traveler

Posted May 4, 2016 on Hotels
This stay was my fourth at the hotel, and as with the previous three, it was the perfect place to stay in Florence -- close to all sites, friendly staff, excellent breakfast, and well-designed rooms.
Comment from Hotel Management
Jul 23, 2016 by Gianni Andreucci, Hotel Management
Good afternoon and thank you so much for your nice words about our strong points: staff, breakfast, position I wish you can come back soon. Warm regards