Ratings based on 525 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Feb 27, 2017
Hotel staff excellent. Location excellent. Value was good, felt very safe.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, KS

Very nice!!!

Posted Dec 26, 2016
Pros: Friendly and helpful staff, great location and hotel is a strong 4 star.
Cons: Just the firm bed and water pressure.
Location: So much to see and shopping cannot be beat!!!
This hotel was very nice with the exception of another firm bed and the shower water pressure was pretty weak. Other than that it was still very nice with a very nice breakfast and great location to walk everywhere and great places to eat close by.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee, U.S.A.

Wonderful hotel in a great location

Posted Dec 20, 2016 on Orbitz
Staff found parking for our van, which was wonderful! The rooms are lovely with nice character and modern amenities. Loved the gothic windows and tall ceilings. Breakfast room provides view of the Duomo.
4 out of 5
by A verified traveler

Great location, clean and well cared for

Posted Dec 15, 2016 on Hotels
The hotel is in a perfect location and the room, although small, was very comfortable. The shower was the only iffy item, it was small, hard to turn around and easily leaked on the floor. The staff was excellent and very helpful. Also, the breakfast was extensive with breakfast room staff who were quite attentive.
5 out of 5
by A verified traveler

Classy hotel in perfect location

Posted Dec 4, 2016 on Hotels
Hotel made museum reservations for us which was very helpful as we avoided standing in line. Also held luggage on check out day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Great location

Posted Nov 28, 2016
Location: Close to everything Florence has to offer.
Very helpful staff. Can't beat the location. Room was elegant yet simple. Would stay again.
3 out of 5
by A verified traveler

Wonderful location and service, bad beds.

Posted Nov 23, 2016 on Hotels
Great service, breakfast was awesome. The only downside were the terribly uncomfortable beds and pillows. Hard as a rock.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Reupublic

Nice hotel, near all important tourism monuments.

Posted Nov 17, 2016
Very happy, Florence is incredible, the hotel fabulous.
5 out of 5
by A verified traveler

Perfect.

Posted Nov 17, 2016 on Hotels
A flawless stay.
5 out of 5
by A verified traveler

Excellent customer service, convenient, and clean.

Posted Nov 15, 2016 on Hotels
The customer service was outstanding. Staff went way out of their way to make sure we had everything we needed. Breakfast was outstanding as well.