Ratings based on 175 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.7 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great location, excellent staff

Posted Aug 1, 2016
I stayed at Hotel Santa Croce travelling solo for two nights and it was one of the best places I stayed throughout my month in Europe. The staff were very kind, offering a cold beverage on arrival and went through a map of florence pointing out all the sights to see and where they were in relation to the hotel. The rooms were very clean and also very charming when you consider the historial significance of the building. Breakfast was nice, but the thing that stood out the most was how eager the staff were to make my stay enjoyable. I would definetely stay here again if I return to Florence.
Comment from Hotel Management
by Staff - Hotel Santa Croce, Hotel Management
Dear Angela, thank you for choosing our Hotel for your stay in Florence and specially for thinking of us like one of the best places where you stayed throughout my month in Europe. We are honored by these lovely words and we are so happy you had a great time here. We hope to host you again as soon as possible. Sincerely, Staff Hotel Santa Croce
3 out of 5
by A verified traveler from Montreal,canada

Hôtel bien situé. Chambre très petite

Posted Jul 6, 2016
La salle de bain pas assez grande . Petit déjeuner très bien avec service. Personnel ttes courtois
Comment from Hotel Management
Jul 15, 2016 by Staff - Hotel Santa Croce, Hotel Management
Cher Client Marc, Merci pour votre avis, nous sommes heureux que vous avez apprécié votre séjour. A propos de la taille de la salle, s'il vous plaît rappelez-vous qu'ils sont clairement spécifiés dans la description avant de confirmer la réservation. Nous espérons que vous reviendrez bientôt. Meilleurs voeux, Personnel Hôtel Santa Croce
5 out of 5
by A verified traveler

In a great location great staff

Posted Jun 8, 2016
My first time to Florence and it was a great one. The awesome staff directed me to all the best areas and even made me a map. Cozy spot right in the heart of the city next door to where Michelangelo grew up! I would reccomend to anybody traveling to Florence.
Comment from Hotel Management
Jun 14, 2016 by Staff - Hotel Santa Croce, Hotel Management
Dear Guest, we are truly spoiled by your amazing review, and allow me to thank you on behalf of all the Santa Croce Staff, for your lovely words. We are really happy that you enjoyed every moment of your stay with us. We can't wait to host you again as soon as possible. Looking forward to welcoming you back, we send you all our kind regards. Staff Hotel Santa Croce
5 out of 5
by Barry from Costa Rica

Perfect location

Posted May 24, 2016 on Hotels
I loved the tiny hotel, typical of the 1600 when this area was built. Staff is pleasant and helpful, I loved my stay in Santa Croce.
Comment from Hotel Management
by Mario, Hotel Management
Dear Barry, we are so delighted that we made your stay a memorable one. Thank you for this wonderful review and for the nice comments about our hotel...we will share those with our entire team. We look forward to hosting you again should your travel plans bring you back to Florence. Sincerely, Staff Hotel Santa Croce
4 out of 5
by Marcio

Posted May 7, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Mario, Hotel Management
Dear Marcio, thank you so much for your good score about your stay at Hotel Santa Croce. We hope we'll host you again as soon as possible. Sincerely, Staff Hotel Santa Croce
5 out of 5
by A verified traveler from 東京

やさしいスタッフのおかげで最高のフィレンツェ旅行になりました

Posted May 2, 2016
Pros: ホテルのスタッフがの親切さ・フレンドリーさ 主要な観光名所までのアクセスの良さ
Location: サンタ・クローチェ教会まで徒歩1分、ウフィツィ美術館まで徒歩5分、ドゥオーモまで徒歩7,8分、ミケランジェロ広場までも徒歩20分程度。 地元の人も行くレストランが近所に豊富にあり、本場のフィレンツェ料理が味わえます。
ホテルのスタッフが、ホテル周辺の美味しいレストランを紹介してくれたり、イタリア語を教えてくれたりなど、とても親切・フレンドリーな人でした。 出かけるときには「いってらっしゃい!」、帰ってきたら「今日はどうだった?」と聞いてくれて、まるでフィレンツェに住む家族の家にホームステイしているような体験でした。 立地もウフィツィ美術館まで徒歩5分、ドゥオーモまで徒歩7,8分、ミケランジェロ広場までも徒歩20分程度と、主要な観光名所へのアクセスがとてもいい場所でした。 自分たちは、観光をしていて途中疲れたら一度ホテルに戻って昼寝をして、夕方また起きて街を巡ったりしていました。 またフィレンツェを観光する際も利用したいと思います。
Comment from Hotel Management
May 4, 2016 by Staff, Hotel Management
親愛なるゲスト Manimoto、 優秀なレビューをありがとうございました。 私たちは、あなたが私たちのホテルでのご滞在中、あなたはフィレンツェを訪問し、当社の貴重なアドバイスのすべてに従っていることを楽しんでいることを非常に嬉しく思います。 私たちは、将来的に再びあなたを歓迎したいと考えています。 幸運を祈り、 スタッフ Hotel Santa Croce
5 out of 5
by A verified traveler

Posted Apr 23, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Mario, Hotel Management
Dear Guest, thank you for staying at our hotel and for awarding the maximum score. Customer satisfaction is our priority. Your opinion is very important for us ! We hope you will come back soon. Sincerely, Staff Hotel Santa Croce
5 out of 5
by bruce from Santa Rosa CA

a little gem

Posted Apr 21, 2016 on Hotels
The hoteliers were excellent, assisted me in any way needed. . Great historic little hotel close to everything. Terrific value, highly recommended.
Comment from Hotel Management
Jul 2, 2016 by Mario, Hotel Management
Dear Bruce, thank you for writing your excellent review and for awarding the maximum score, your opinion is very important for us ! Thanks again for the precious words. The satisfaction of our Guests is our priority. We hope you will come back soon. Sincerely, Staff Hotel Santa Croce
5 out of 5
by A verified traveler from Toronto, Canada

Great hotel in the heart of old Florence

Posted Apr 20, 2016
We stayed here for a night as we travelled throughout Italy and cannot reccomemd this hotel enough. The room was great, comfortable bed, very clean and very quiet even though you're in the heart of the city. Nothing was more than a 15 minute walk away. It's location has a lot of history which was a great extra for us. The staff were amazing, very hospitable and accommodating and definitely made our trip to Florence even better. They were able to give us directions, lots of interesting information about the city and a nice dinner reccomendation. 100% would stay there again!
Comment from Hotel Management
Apr 27, 2016 by Staff, Hotel Management
Dear Jordana, thank you for choosing our Hotel for your stay in Florence. We are so glad you had a great time here and we can't wait to host you again as soon as possible. Thanks again for this lovely review. Sincerely, Staff Hotel Santa Croce
4 out of 5
by A verified traveler

Excelente servicio

Posted Apr 19, 2016
Las habitacion era muy pequeña al lado de la cocina y tenía hormigas en la cama por lo que fue muy incomodo! Pero el personal muy amable y agradable! Excelente servicio
Comment from Hotel Management
Apr 27, 2016 by Staff, Hotel Management
Estimado Huésped, gracias por su estudio y para apreciar nuestro servicio. Como hormigas en la habitación? Y por qué no se lo dijiste a esta cosa cuando estaba aquí? Es probable que haya comido en la habitación y se le cayó la comida al suelo (esto también es una razón por la cual no se puede comer en las habitaciones). Hacemos una gran cantidad de atención a la limpieza y nos hubiéramos hecho en el momento pero nos no teníamos la oportunidad de comprobar lo que está diciendo hace un momento, y que fue la razón. Abrimos las 24 horas y se podía informar de esto a nuestro personal, te habríamos ayudado inmediatamente. En cuanto a las medidas de cada habitación, que están escritos con claridad en la descripción de la misma antes de confirmar la reserva. Esperamos que va a regresar pronto. Los mejores deseos, El Personal Hotel Santa Croce