Reception

Reviews of Hotel Unicorno

3 out of 5
Hotel Unicorno
Via Fossi 27, Florence, FI

Reviews

8.0

Very Good

Rating 10 - Excellent. 138 out of 430 reviews" "
Rating 8 - Good. 180 out of 430 reviews" "
Rating 6 - Okay. 84 out of 430 reviews" "
Rating 4 - Poor. 17 out of 430 reviews" "
Rating 2 - Terrible. 11 out of 430 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Alexander

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is close from everything
Stayed 3 nights in Mar 2024

8/10 Good

Michele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Excellent breakfast, pleasant staff. Guests need to walk up one flight of stairs to get to the elevator. Just a warning for those with mobility issues. I would stay again.
Stayed 4 nights in Oct 2023

10/10 Excellent

josefina

Stayed 3 nights in Oct 2023

8/10 Good

Maria del Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a short walk from the railway station. A good base for seeing Florence’s attractions. Staff friendly & helpful. Lift starts on the first floor so if your party has mobility problems, think twice. Booked 5 room’s & asked for them to be near together & they were. Had to ask for kettle for 1 of the rooms & quickly arrived.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in walking distance to different areas. It was safe and auto lock doors. Staff was amazing
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Jul 2023

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location, furnishings were a little dated but everything was very clean and bed comfortable. The rooms were larger than average but kind of a weird layout. Breakfast was very good, it looks very small but has everything that you could want- fresh and canned fruit, scrambled and boiled eggs, yogurt, cereal toast lunch meat and cheese, orange juice and coffee. I highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
My stay was great, the personnel was amazing, very nice and accommodating.
Stayed 2 nights in Aug 2023

6/10 Okay

Piero

Disliked: Property conditions & facilities
Felt like my room was a former storage room
Stayed 2 nights in Jul 2023

10/10 Excellent

Chantal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable place to stay!
Super located and cute hotel. We loved it and might stay next time!! Seems like it was recently remoldeled, and looks adorable!! Clean, spacious room. Great breakfast too!!
Stayed 1 night in Jun 2023

8/10 Good

Aiad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, room comfort
Very friendly staff, nice breakfast. Room was very small and no space to put anything into drawers or put the luggage on to unpack. Unfortunately, you have to walk up a staircase before you get to the lift. Which is only a problem when carrying luggage. The receptionist did help with one bag, but it was still an effort.
Stayed 2 nights in May 2023

6/10 Okay

Clark

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The Unicorno does not look in person like it looks in photos online. I’m shocked it had a 7.8 rating. It is not nice. I took the Expedia photos to the front desk and asked if it was the same place. We were in a quad room. He said the doubles were better. He also said they just renovated which included painting walls dark brown and new toilets. It smelled badly and was just very worn. Beds were very minimally dressed. The staff was good, the breakfast was awesome and the towels were plentiful and soft. But again, the place was not nice. Very run down.
Stayed 2 nights in May 2023

6/10 Okay

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Terra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOCATION!!!
I liked this place. It is a bit old fashioned in the 50's sense, but it was clean and comfortable. The location was great. I like being near the train station and the supermercato centrale as well as close enough to walk in Central Florence. Their breakfasts were great and the staff was wonderful and helpful.
Stayed 2 nights in Mar 2023
Response from Ergin on Apr 16, 2023
Dear Terra,Thank You for taking time to share a review on your experience about your stay with us.We hope to welcome You back in future.Warm regards

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Ergin on Mar 26, 2023
Dear Donald,Thank You for taking time to share a review on your experience about your stay with us.We hope to welcome You back in future.Warm regards

10/10 Excellent

Leo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ergin on Mar 26, 2023
Dear Leo,Thank You for taking time to share a review on your experience about your stay with us.We hope to welcome You back in future.Warm regards

2/10 Terrible

Michele

Disliked: Staff & service
Zero customer care
I stay in a lot of hotels , this is the most unhelpful, with the lowest customer care or understanding. I booked at 4 Am on the 18 th. in the morning to stay on the 18th dec. For 1 night.(Note: it was already the 18th. The booking for some reason was reserved for the 17. Hotels got in contact, and the hotel refused to change the booking for the 18th. I tried to contact them direct no responce. To phone or web chat. In the past when there has been an error its been sorted. And yes i have made mistakes.
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn’t recommend
Air conditioning doesn’t work, no one bothered to tell us. when we finally said something they offered 1 fan for a large room that didn’t do much. If you leave window open for the only possible airflow it’s so loud you can’t sleep - assuming you could in that heat. Staff was pleasant and let you leave yours bags in the lobby while waiting for check in or after check out
Stayed 1 night in Sep 2022

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value
Amazing location, wonderful staff, cute hotel. No major amenities seen with large chains but they are not necessary in Florence with so much to see and do. I will definitely stay here again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Anders

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Andy
Quite ok little hotel. But wery dark room because of construction work outside. Fat smell from the kitchen early in the morning. Not nice. Not worth the money.
Stayed 2 nights in Oct 2021

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby does not reflect the condition of the rooms!! Rooms are very nicely updated but the bathroom needs more lighting and a bigger shower. Overall it was great!!
Stayed 3 nights in Nov 2019
Response from Andrea V. on Dec 31, 2019
Dear Laura thank you for taking the time to write your review. Your feed-backs are important and help us to improve the service standards. We are delighted to hear you enjoyed the stay with us. We pay a lot of attention to your suggestions and we try to do our best to make your next stay even more pleasant. Look forward to welcome back to Florence

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from elena on Oct 8, 2019
grazie

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Aug 2019
Response from elena on Aug 27, 2019
grazie mille

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Giuseppe on Aug 16, 2019
Thank you so much! We really hope to see you again in Florence. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from elena on Aug 22, 2019
Grazie mille a presto Elena

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from elena on May 25, 2019
grazie mille anonimo

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
The hotel is walking distance to many of the attractions and the train station. The hotel is older but the floor in my room had dark marks that looked like stains which didn’t appeal to me . The bed had one mattress that one side was about 1 1/2 inches higher than the other . The breakfast was simple but good .
Stayed 2 nights in Apr 2019
Response from elena on May 25, 2019
grazie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from elena on May 25, 2019
grazie

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2018
Response from Elena on Feb 13, 2019
Grazie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hosts and location. Amazing value for money. Couldn’t have asked for more.
Stayed 1 night in Dec 2018
Response from Elena on Feb 13, 2019
Grazie mille. a presto Elena

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Florence
Sweet little hotel right in the buzz of Florence. Great owners, good value for the price.
Stayed 2 nights in Nov 2018
Response from ELENA on Dec 11, 2018
GRAZIE

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
The staff was friendly and nice. The breakfast was good. The room was small but clean. Overall it was good for the price. The only thing I would have liked better would have been a better showerhead. I would stay there again.
Stayed 3 nights in Oct 2018
Response from elena on Nov 6, 2018
grazie mille Elena

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from elena on Oct 16, 2018
grazie

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Midnight room intrusion by hotel staff.
Horrible experience due to room intrusion by hotel staff at night. The hotel physically is just OK. Its amenities are outdated but comfortable enough. On check in, the manager was personable. However. Just after midnight, while we were both asleep, someone burst into our room - no knock, no call, and he did not identify himself at any point - and asked if we were ok. He said there was an alarm for an emergency in our bathroom and demanded that we check it out. He would not leave when I asked, and stayed watching us in bed from the open door until I told him to close the door so I could get out of the bed with some privacy. The bathroom was, of course, empty. Once I insisted there was no emergency happening in our bathroom he left. The phone rang once a minute or two later. There was no follow-up call, no information, just an unidentified intruder who terrified my wife and I, and then nothing. I regained my composure and clothing, and went to the lobby to figure out what had happened. The hotel had recently had a new alarm system installed which was faulty. The evening and night shift clerks - one of whom was our room intruder - said that they had an alarm from our bathroom several times and that when they had tried to call the phones were broken, and in order to avert a hotelwide evacuation he had to check our bathroom instantly. He did not knock because he did not think to. The manager apologized & defended his employees the next day. I would not recommend.
Stayed 1 night in Oct 2018
Response from Elena on Oct 9, 2018
Buongiono, we have apologized more than once of the incident. You have really explained the incident but I would like to reiterate that we received a bathroom alarm coming from your room we tried to call his room but we did not get an answer. our staff (not intruders) immediately rushed into your room and for the safety of all the other guests. It should appreciate the timeliness and security of our hotel. Elena

8/10 Good

Laurie, Sydney

Liked: Cleanliness, staff & service
Close to train station and galleries
Staff were very helpful. Excellent restaurant across the street. Ponte Vecchio and galleries all a short walk away. Hotel was clean and bathroom could do with an upgrade. Bed comfortable and linen perfect. Excellent value and all you need while in Florence.
Stayed 2 nights in Sep 2018
Response from elena on Sep 27, 2018
grazie mille, A presto Elena

10/10 Excellent

YassUK, Saudi Arabia

Liked: Cleanliness, room comfort
Excellent location and near station. Room was spacious by comparison to the other small hotels.
Stayed 3 nights in Aug 2018
Response from Elena on Oct 9, 2018
Grazie mille Elena

10/10 Excellent

DJ, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was more than helpful and very welcoming
Stayed 3 nights in Aug 2018
Response from Elena on Aug 28, 2018
Grazie mille

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Elena on Aug 28, 2018
Grazie mille

10/10 Excellent

Michael, Shetland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very central
We enjoyed our stay here. Very central location. Staff were great, room was old fashioned, but nice and comfortable. Typical Italian breakfast, pastries, cheeses, rolls, meats, fresh fruit etc.
Stayed 2 nights in Jul 2018
Response from Elena on Aug 28, 2018
Grazie

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and welcoming. Very well located. 5 minute walk to the train station.
Stayed 5 nights in Jul 2018
Response from elena on Aug 28, 2018
grazie mille

10/10 Excellent

Greg, Kansas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location just a 15 min walk from the train station. Easy access to Dumo and all sites. Small shopette across the street and lots of outdoor dining 5 minutes away at Piazza Santa Maria Novella. Staff was friendly and very helpful. Full breakfast in small 2nd floor cafe. Hotel rooms have been modernized and are small but very comfortable. We would definitely stay here when we come to Florence again.
Stayed 4 nights in Jul 2018
Response from elena on Aug 28, 2018
Grazie mille

10/10 Excellent

LILIANA, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT COSTUMER SERVICE, VERY POLITE, GOOD CONDITIONS, CLOSE TO EVERY ATTRACTIONS ,GOOD BREAKFAST
Stayed 3 nights in Jul 2018
Response from elena on Aug 28, 2018
grazie mille

6/10 Okay

Tammy, Toronto, Canada

Liked: Staff & service
Close to attractions
The hotel is close to attractions and waterbus station. Staffs are friendly, they greet us every times they see us. Breakfast was ok. However, room is a bit outdated. The shower is really small, I’m petite and just fitted for me.
Stayed 3 nights in Jul 2018
Response from ELENA on Aug 28, 2018
Grazie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in excellent location,staff is friendly and helpful.
Stayed 2 nights in Jun 2018
Response from Elena on Jun 19, 2018
buongiorno froon Florence, thanks for your rewiew

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, but very modernist decor
Our stay was comfortable, but the hotel and the room itself have a strange vibe about them. Very modern-art, with drawers and doors sticking out at funny angles. The feel of the place is *NOT* consistent with Italy in general, where ancient materials and techniques are used to construct functional modern spaces. This place seems to reject the whole ancient thing entirely.
Stayed 1 night in Jun 2018

8/10 Good

Shayne, Sydney

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to all the places you might want to visit in Florence and a short walk to the train station. The staff were all very pleasant and helpful in arrival. My only gripes were the stairs and having to carry Mu luggage up them, and that my room essentially opened out into the breakfast room which sort of makes you feel odd when leaving at 8.00 with luggage through said while several others are eating breakfast.
Stayed 3 nights in May 2018