Posted Aug 31, 2015
Dominico at the Reception was awesome!! My husband and I rented a car from Rome to travel to Florence and back. We mistakenly drove into town (Florence) and picture of car license was taken. The GPS directs u to go thru one of the archways into town. Once u passed thru 1 of these archways with cameras, u are supposed to park in town in one of the many garages (inside of town). The rates are 11 euros 1st hour and 5.5 euros every hour after. We didn't know and drove right out of town & headed back to hotel. On the way we "bumped" into an English speaking lady on bicycle, who told us we were going the wrong way on a one-way street. (The GPS sent us down that route too! In many occasions, we found the GPS directing us down wrong roads or giving us the run around. It probably had not been updated for the longest time.)
Well, Dominico took the time to explain that in order to "erase" the fine (lady in bike said that she was fined more than 200 euros, by mail) we must go into one of the garages INSIDE the town (yes, you will have to go thru any of the archway cameras, again). Talk to attendant and he will bring info of yr car license on computer. You can pay him 10 euros to erase your car info from computer or go ahead & park in garage paying the rate I mentioned above. It will then be erased without having to pay the extra 10 euros.
Wished there's a website that explains these so that we will not be caught like that.