Indoor pool, outdoor pool, pool umbrellas, sun loungers
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Reviews of Marriott Shoals Hotel And Spa

3.5 out of 5
Marriott Shoals Hotel And Spa
10 Hightower Place, Florence, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 429 out of 630 reviews" "
Rating 8 - Good. 137 out of 630 reviews" "
Rating 6 - Okay. 41 out of 630 reviews" "
Rating 4 - Poor. 15 out of 630 reviews" "
Rating 2 - Terrible. 8 out of 630 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Heather on Apr 3, 2024
Thank you so much! Hope to see you again soon!

8/10 Good

Wesley C

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Under construction
Stayed 1 night in Mar 2024
Response from Heather on Mar 27, 2024
Thank you for choosing to stay at the Marriott Shoals Hotel and Spa. Yes, we are currently renovating to provide you with a Redesigned Marriott. We believe the challenges of this transformation are worth the long-term benefits. Please come back to stay with us again soon.

8/10 Good

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated and friendly staff
Stayed 1 night in Feb 2024
Response from Tra Buckmon on Feb 22, 2024
Thank you for your feedback!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay
Stayed 1 night in Feb 2024
Response from Tra Buckmon on Feb 16, 2024
Thank you so much for your feedback!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tra Buckmon on Feb 1, 2024
Thank you so much for your feedback!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tra Buckmon on Feb 1, 2024
Thank you so much for your feedback!

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tra Buckmon on Feb 1, 2024
Thank you so much for your feedback!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Heather Potts on Jan 5, 2024
Thank you for your feedback!

10/10 Excellent

kimberly

Stayed 1 night in Dec 2023
Response from Heather Potts on Jan 5, 2024
Thank you for your feedback!

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather Potts on Jan 5, 2024
Thank you for your feedback!

10/10 Excellent

Ryland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all. I’ll recommend it to my friends!
Stayed 2 nights in Nov 2023
Response from Tra Buckmon on Nov 27, 2023
Thank you for your feedback.

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! The restaurant/bar on site has the best food and service and also has live music most evenings. Always great music!!
Stayed 1 night in Nov 2023
Response from Heather on Nov 8, 2023
Thank you for the feedback!

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from Heather on Nov 8, 2023
Thank you for your feedback!

8/10 Good

Janic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Heather on Oct 24, 2023
Thank you for your feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Best couple getaway in a great location
The hotel and the staff was amazing. The spa was one of the best we have experienced. And the 360 Grille attached was incredible! My wife and I will definitely make it back here soon!
Stayed 1 night in Oct 2023
Response from Heather on Oct 24, 2023
I am so glad to hear that you had a great time at Marriott Shoals. Look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tra Buckmon on Oct 22, 2023
Thank you so much for your feedback. We hope to see you again soon.

6/10 Okay

Darryl

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Tra Buckmon on Oct 19, 2023
Thank you so much for your feedback. We hope to see you again soon.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shoals Marriott is coming home to my family. While we no longer live there, we did for 30 years. Our recent stay was for the wedding of a dear friend's daughter. Hospitality is defined with your stay here. We were greeted at the desk by name which is always comforting. First night had 4 year old grandson with us. When traveling with a youngster its hard. No room service made that part mildly more challenging but I understand the service industry is going through challenges and changes. Of course it didn't hurt my a$$ to carry him down and pick it up, just different. Overall, 5*, awesome, thank you.
Stayed 2 nights in Oct 2023
Response from Tra Buckmon on Oct 15, 2023
Thank you for your feedback Mr. Wampler. We are so happy you decided to stay with us. We of course understand that some of our services are not offered at this time but will be back soon. We hope to see you again soon.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tra Buckmon on Oct 2, 2023
Thank you so much for your feedback. We hope to see you again soon.

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023
Response from Heather Potts on Sep 27, 2023
Thank you for your feedback!

10/10 Excellent

Rosemary

Stayed 1 night in Aug 2023
Response from Heather Potts on Aug 30, 2023
Thank you for your feedback!

10/10 Excellent

Lakeisha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Tra Buckmon on Sep 20, 2023
Thank you so much for your feedback. We hope to see you again soon.

10/10 Excellent

Hunter and Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from Heather Potts on Aug 22, 2023
Thank you so much for sharing this with us! Hope to see you again soon.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
More food ideas without leaving the property.. Breakfast
Stayed 1 night in Aug 2023
Response from Heather Potts on Aug 22, 2023
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2023
Response from Tra Buckmon on Sep 20, 2023
Thank you so much for your feedback. We hope to see you again soon.

10/10 Excellent

Laurie

Stayed 1 night in Aug 2023
Response from Tra Buckmon on Sep 20, 2023
Thank you so much for your feedback. We hope to see you again soon.

8/10 Good

Gloria

Stayed 2 nights in Aug 2023
Response from Heather Potts on Aug 30, 2023
Thank you for your feedback!

8/10 Good

Ralph

Stayed 1 night in Aug 2023
Response from Heather Potts on Aug 30, 2023
Thank you for your feedback!

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Heather Potts on Aug 8, 2023
Thank you for your review. Hope to see you again soon!

10/10 Excellent

Gary

Stayed 2 nights in Jul 2023
Response from Heather Potts on Aug 8, 2023
Thank you for your review. Hope to see you again soon!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Heather Potts on Aug 8, 2023
Thank you for your review. Hope to see you again soon!

8/10 Good

Teddy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff.
Stayed 5 nights in Jul 2023
Response from Heather Potts on Jul 23, 2023
Glad you had a great stay with us. Hope to see you again soon!

10/10 Excellent

Ilex

Stayed 1 night in Jul 2023
Response from Heather Potts on Jul 23, 2023
Glad you had a great stay. hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and room was clean and very quiet
Stayed 2 nights in Jun 2023
Response from Heather Potts on Jul 5, 2023
Thank you for your kind feedback! Hope to see you again soon!

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Heather Potts on Jun 26, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back!
Came here for a weekend away with friends. We got there at 12 so we could use the pool until our room was ready. Front desk was so helpful and our room was even ready early. Rooms are great. Beds are comfortable and bathroom is nice and large. So nice having a balcony. The pool is so nice. Didnt try the food but a lot of people were and it looked good. Bar drinks are good but very expensive. Overall, we had a great stay and i would definitely go back.
Stayed 1 night in Jun 2023
Response from Heather Potts on Jun 26, 2023
Thank you so much for your feedback. We hope to see you again soon!!!

10/10 Excellent

Anissha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Indoor and outdoor pool option was nice. The menu seletion and being able to get it late was great.
Stayed 1 night in Jun 2023
Response from Heather Potts on Jun 26, 2023
Thank you for your feedback.

10/10 Excellent

Sandra

Stayed 1 night in Jun 2023
Response from Heather Potts on Jun 26, 2023
Thank you for your feedback.

10/10 Excellent

Heather

Stayed 1 night in Jun 2023
Response from Heather on Jun 10, 2023
Thank you!

10/10 Excellent

Lizzie

Stayed 2 nights in May 2023
Response from Heather Potts on Jun 26, 2023
Thank you for your feedback!

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel nice but restaurant service slow and room service didn't show up and eventually cancelled.
Stayed 3 nights in Apr 2023
Response from Heather on May 16, 2023
I am so sorry to hear about this. I will get this to the restaurant managers to let them know. Thank you for staying with us.

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Muscle Shoals Hotel the best!
Awesome. Customer service was great!
Stayed 2 nights in Apr 2023
Response from Heather on May 1, 2023
Glad to hear you had a great stay. Look forward to having you here with us soon.

8/10 Good

PATRICK

Traveled with partner
Liked: Cleanliness, staff & service, amenities
location of the hotel was nice
Stayed 2 nights in Apr 2023
Response from Matthew on Apr 16, 2023
Thank you for your review! We appreciate you staying with us and hope to host you again in the future!

8/10 Good

SHIMEI

Stayed 2 nights in Mar 2023
Response from Heather on May 1, 2023
Thank you for your feedback.

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great river views,friendly,accommodating staff,great food
Stayed 1 night in Apr 2023
Response from Heather Potts on Apr 3, 2023
Glad to know you had a good time! Hope to see you again soon!

10/10 Excellent

Felisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
35th Anniversary trip
I booked this for my mom and dad for their 35th wedding anniversary and they said it was the best stay best sleep. They even had dinner at the 360 Grille and breakfast at Swampers both of which were fantastic.
Stayed 1 night in Apr 2023
Response from Heather Potts on Apr 3, 2023
I am so glad to hear they had a good time! Please tell them we sad Congratulations again!

10/10 Excellent

Mary Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property. It feels away from everything, no traffic noise. All is great. One thing did annoy us, At 10:30am a very very loud knock on the door from housekeeping. We had to answer for her to go away. We know check out is at 11:00
Stayed 1 night in Apr 2023
Response from Heather Potts on Apr 3, 2023
Thank you for your feedback. We will get this to the appropriate department for review.

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time..hotel was perfect
Stayed 1 night in Mar 2023
Response from Heather on Apr 2, 2023
Glad to hear! Hope to see you again soon!

10/10 Excellent

Cody R.

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything you need all on the premises, such as good food, beverages, live singing, wonderful spa, excellent room service, easy/close access to other entertainment as well
Stayed 1 night in Mar 2023
Response from Heather on Apr 2, 2023
Glad to hear this. Hope to see you again soon!

4/10 Poor

Jared

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The indoor pool and hot tub was great and that is where I was most of the time. I was charged $450 dollars for room damages that was not done by me. So with that being said the 1 night stay cost me $800. The only reason I book a room is because storms in our area caused a tree to fall on my house and knocked out power. The company I work for has a partnership with them and we receive special rates due to all of the visitors we have from Japan. So I am sure once this has been informed of happening they are not going to be happy. If I could receive a refund for the extra charge it wouldn't hurt my feelings. Pretty sure I will not be booking with them again.
Stayed 1 night in Mar 2023
Response from Heather Potts on Mar 10, 2023
If you have any questions or concerns we will be happy to help you with this. Please call the hotel at your convenience.