Bar (on property)

Reviews of Palazzo Montebello

5 out of 5
Palazzo Montebello
Via Garibaldi, 14, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 494 out of 792 reviews" "
Rating 8 - Good. 207 out of 792 reviews" "
Rating 6 - Okay. 54 out of 792 reviews" "
Rating 4 - Poor. 21 out of 792 reviews" "
Rating 2 - Terrible. 16 out of 792 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are above and beyond to address my request. For example one night there was a heavy rain and I couldn’t get taxi from my app, the hotel staff shelled me to get a cab quickly. Hotel has a nice setting and a beautiful courtyard. Location is convenient and close to the main attraction area. The property is a bit old and has a smell in the room because the window is small and there were a lot of mosquitos in Italy so I couldn’t get rid of the smell. I was told by a friend the smell is quite typical in Italy because the buildings are usually pretty old. Maybe the hotel can consider adding screens to windows so guest can open the windows to let air circulate. This will help. Other than that I have no complains

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with such helpful staff.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service
Liked the hotel. I would rank it more of a 4 star based on some things being dated and not well maintained. Staff was lovely
Stayed 4 nights in Nov 2023
Response from Viola Tognetti / Front Office Manager on Nov 18, 2023
Dear Ms. Jessica, we would like to thank you for taking the valuable time to leave a review. Your feedback is extremely vital to us as we constantly thrive to exceed your expectations while staying with us. We would even more like to thank you for the advice you have given as we constantly try to improve our service. We certainly hope that we will have the pleasure of welcoming you back in the near future. Best regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posh place
Wonderful stay. Beautiful grounds and rooms are lovely. It’s nice to be in such a regal looking hotel for a change as compared to the mostly modern minimalist decor.
Stayed 1 night in Nov 2023
Response from Viola Tognetti / Front Office Manager on Nov 6, 2023
Dear Ms. Mary, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Good location. Walking distance to sights. Upgraded to larger room. Excellent staff. Very good breakfast.
Stayed 3 nights in Oct 2023
Response from Viola Tognetti / Front Office Manager on Oct 25, 2023
Dear Ms. Elaine, we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been so satisfying thanks to our service, location and food quality. It is always a pleasure to have such a positive feedback because it is fundamental to us to help our guests make the most of their time with us, whether it is recommending a restaurant or showing how to discover the beauties of Florence. It will be our pleasure to have you as our guest in the future. Our very best regards,

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this beautiful hotel for 14 days and loved the experience! The staff from top to bottom were first class and treated everyone as a special customer. I will call out 3 employees by name because they really made this stunningly beautiful hotel feel like a place that we would like to visit again and again, Eduardo, Eda, and Louise thank you for your outstanding service and genuine concern for our happiness!!
Stayed 12 nights in Oct 2023
Response from Viola Tognetti / Front Office Manager on Oct 24, 2023
Dear Mr. Michael, Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that our Staff with special mention to Eduardo, Eda and Louise was able to make your experience with us memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Viola Tognetti / Front Office Manager on Nov 8, 2023
Dear Ms. Elizabeth, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but felt a little cold. Bathtub was split in two by a wall and tub leaked all over floor. Kinda far to walk to bridges and restaurants. Nice staff and courtyard.
Stayed 3 nights in Oct 2023
Response from Viola Tognetti / Front Office Manager on Oct 23, 2023
Dear Ms. Tina, we would like to thank you for taking the valuable time to leave a review. Your feedback is extremely vital to us as we constantly thrive to exceed your expectations while staying with us. We would even more like to thank you for the advice you have given as we constantly try to improve our service. We certainly hope that we will have the pleasure of welcoming you back in the near future. Best regards,

10/10 Excellent

Simcha

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and charming hotel
Stayed 4 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Oct 10, 2023
Dear Mr. Simcha, we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been so satisfying. It will be our pleasure to have you as our guest in the future. Our very best regards,

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this hotel!!
Staff was rude on arrival. Our bathroom show was full of black mold. Hotel was full until the next day when we finally got moved to a clean room. Housekeeping the second day either threw away or stole our packages from Hermes and Gucci. Miraculously they were found hours later in their "dumpster". Was offered no consideration or sincere apology. The lobby and courtyard were nice.
Stayed 2 nights in Oct 2023
Response from Viola Tognetti / Front Office Manager on Oct 10, 2023
Dear Mr.Andrew , We are sorry that your experience of our Hotel has turned into dissatisfaction and we hope you will give us the opportunity to make amends on a future visit. We are sincerely looking forward the pleasure of welcoming you back soon and remain at your service for any assistance you may need. Our very best regards,

10/10 Excellent

Mychael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Viola Tognetti / Front Office Manager on Oct 10, 2023
Dear Mr. Mychael, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Viola Tognetti / Front Office Manager on Oct 10, 2023
Dear Mr. Antonio, thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are all sincerely pleased have your feedback as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

2/10 Terrible

Nicholas

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Our stay at this hotel was horrible. In the first room that they gave us the Airconditioning made a loud screeching sound. In the second room, the ac did not work. For $550 euros a night they didn’t even provide coffee in the room. When speaking to the desk staff they appeared bothered rather than helpful.
Stayed 4 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Oct 4, 2023
Dear Mr. Nicholas, We are sorry that your experience of our Hotel has turned into dissatisfaction and we hope you will give us the opportunity to make amends on a future visit. We are sincerely looking forward the pleasure of welcoming you back soon and remain at your service for any assistance you may need. Our very best regards,

8/10 Good

Jasmine

Stayed 6 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Oct 4, 2023
Dear Ms. Jasmine, thank you for taking the time to leave a post-stay review from your recent experience here in Florence with us. We are all sincerely pleased to read that you had a pleasant stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

8/10 Good

Amanda

Stayed 1 night in Sep 2023
Response from Viola Tognetti / Front Office Manager on Oct 23, 2023
Dear Ms. Amanda, thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are all sincerely pleased to read that you had a pleasant stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We highly recommend this property. They were incredibly responsive. It was a warm reception after a long trip.
Stayed 2 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Oct 2, 2023
Dear Mr. Thomas, thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are all sincerely pleased to read that you had a perfect stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 30, 2023
Dear Mr. William,thank you for choosing Palazzo Montebello and sharing your experience.We do sincerely hope you consider again our hotel for a further stay in Florence.With our best regards,

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was outside the busy tourist area of Florence but also an easy walk to the all the main sites tourists would want to visit. It was where we met our tour guides from Trek Travel; they chose a great location. We had an excellent dinner there one night and the breakfast spread was awesome also. The only downside was the whirlpool tub and shower combo were a bit clumsy to maneuver in and out of but other than that it was great!
Stayed 1 night in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 27, 2023
Dear Mr. Tim, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our Restaurant . Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and room was excellent. Floors were very slippery, almost dangerously so. We loved that there was a bar and restaurant on site. Service was very slow making it hard to actually use the bar.
Stayed 3 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 27, 2023
Dear Ashley, we would like to thank you for taking the valuable time to leave a review. Your feedback is extremely vital to us as we constantly thrive to exceed your expectations while staying with us. We would even more like to thank you for the advice you have given as we constantly try to improve our service. We certainly hope that we will have the pleasure of welcoming you back in the near future. Best regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a peaceful and beautifully appointed sanctuary five minute walk from exceptional restaurants and attractions in Florence. A perfect first class choice. I would stay again.
Stayed 3 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 23, 2023
Dear Mr. David,First of all we would like to thank you for choosing our Palazzo Montebello for your stay in Florence.It has been a great pleasure meeting you during your stay.On behalf of all our staff, we would like to thank you for the beautiful words.We are always doing our best in order to fully satisfy our guests and your comments and opinions are very important to us.Looking forward to welcoming you again at our beautiful Palazzo, our best regards

10/10 Excellent

Holden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and delicious restaurant
Stayed 1 night in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 23, 2023
Dear Mr. Holden, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our Restaurant and our room. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Valerie

Traveled with family
Perfect and beutiful place
Stayed 1 night in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 20, 2023
Dear Ms. Valerie, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards, Team Palazzo Montebello

10/10 Excellent

miguel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 4 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 20, 2023
Dear Mr. Miguel, we would like to thank you for taking the time to leave a post-stay review from your recent experience here in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our colleagues. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Valerie

Traveled with family
Liked: Property conditions & facilities
Beutiful place and excelent service
Stayed 1 night in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 19, 2023
Dear Ms. Valerie, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our Hotel and our service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

George

Stayed 1 night in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 20, 2023
Dear Mr. George, thank you for taking the time to leave a post-stay review from your recent experience here in Florence. We are all sincerely pleased to notice that you had a perfect stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

4/10 Poor

Deena

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shouldn’t advertise as a 5 star hotel, it’s not very clean, service isn’t great, I would not stay there again
Stayed 2 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 15, 2023
Dear Ms. Deena, we would like to thank you for bringing to our knowledge your experience of our Palazzo Montebello. We are really sorry to learn about your impression because we usually try to exceed our customer needs and expectations. We sincerely hope that you will give us a second chance in order to transform the perception you unfortunately had of your recent stay. If we may be of any assistance, do not hesitate to contact us. Our very best regards,

10/10 Excellent

Terence, London

Traveled with partner
Great place
Stayed 2 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 8, 2023
Dear Mr. Terence, Thank you for having choosing Palazzo Montebello and for taking the time to share your comments about your experience.I am very pleased to learn that your overall impression was a good one. Looking forward to welcoming you back soonWith our kindest regards,

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I was told the breakfast was included. When I did have my breakfast I was charged for it.
Stayed 4 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 8, 2023
Dear Mr.David, thank you for your opinion which we appreciate because it allows us to improve the experience of our guests. In this specific case, we are absolutely going to analyse deeply what you have reported to identify areas we can improve. We sincerely hope to have you as our guest in the future in order to regain your trust towards our service and Hotel. Our very best regards,

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property walkable to the historic district. Great accommodations
Stayed 1 night in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 8, 2023
Dear Mr. Chris,Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that our Hotel was able to make your experience with us memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good area
Stayed 3 nights in Sep 2023
Response from Viola Tognetti / Front Office Manager on Sep 8, 2023
Dear Shane,Thank you for your time and for sharing your experience with us.It is a great satisfaction for us to read your words. We are delighted to read that you had an enjoyable experience with us and appreciated our service. With the hope of having you back in the near future, our very best regards.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location---very close to the Arno and easy access to Duomo and Ufizzi Gallery
Stayed 4 nights in Aug 2023
Response from Viola Tognetti / Front Office Manager on Sep 4, 2023
Dear Ms. Marie, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Viola Tognetti / Front Office Manager on Sep 3, 2023
Dear Ms. Linda, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 Excellent

PJKev

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Aug 2023
Response from Viola Tognetti / Front Office Manager on Sep 3, 2023
Dear Mr. PJKev,Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that your stay with us was able to make your experience memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

10/10 Excellent

Janna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The room was very clean and comfortable, and the staff were kind and helpful. The breakfast was delicious, and the breakfast area was very pretty and relaxing. Great location- quiet and easily walkable to main sights.
Stayed 2 nights in Aug 2023
Response from Viola Tognetti / Front Office Manager on Sep 3, 2023
Dear Ms. Janna, we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been so satisfying thanks to our service, food quality and cleanliness of the room. It is always a pleasure to have such a positive feedback because it is fundamental to us to help our guests make the most of their time with us, whether it is recommending a restaurant or showing how to discover the beauties of Florence. It will be our pleasure to have you as our guest in the future. Our very best regards,

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost all you would want in a classic hotel
Stayed 7 nights in Aug 2023
Response from Viola Tognetti / Front Office Manager on Aug 31, 2023
Dear Mr.James,we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been so satisfying, it is always a pleasure to have such a positive feedback. It will be our pleasure to have you as our guest in the future. Our very best regards,

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Wonderful base for Florence
Stayed 2 nights in Aug 2023
Response from Viola Tognetti / Front Office Manager on Aug 31, 2023
Dear Mr. Thomas,Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that our location was able to make your experience with us memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodating staff. Very nicely appointed hotel. We had a problem with our first room bathroom and hotel allowed us to switch right away. Would def return
Stayed 6 nights in Aug 2023
Response from Viola Tognetti / Front Office Manager on Aug 28, 2023
Dear Ms. Alessandra, it was a pleasure to have you as our Guest and we thank you for such positive feedback.We are happy to read that you appreciated our facilities and our dynamic staff.We are honored that you had a most memorable stay with us.We look forward to have the chance to welcome you back soon.Our best regards,

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Florence
Great base for visiting Florence away from the crowds
Stayed 2 nights in Aug 2023
Response from Viola Tognetti / Front Office Manager on Aug 24, 2023
Dear Mr. Thomas,Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that our Hotel with special mention to its calmness was able to make your experience with us memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

10/10 Excellent

Katerina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, I would definitely stay again!
Stayed 8 nights in Aug 2023
Response from Viola Tognetti / Front Office Manager on Aug 15, 2023
Dear Ms. Katerina,Thank you for your time and for sharing your experience with us.It is a great satisfaction for us to read your words. We are delighted to read that you had an enjoyable experience with us. We sincerely hope to have you back here as our most welcome guesta soon Our very best regards,

8/10 Good

Steve, Shelby Township

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
So the 3rd room floor the room smells bad we talk to the front desk they gave us different rooms but I shouldn’t be given that to anybody cause the smell is real bad in there and the staff know that
Stayed 1 night in Aug 2023
Response from Viola Tognetti / Front Office Manager on Aug 2, 2023
Dear Mr. Steve, we would like to thank you for bringing to our knowledge your experience of our Palazzo Montebello. We are really sorry to learn about your impression because we usually try to exceed our customer needs and expectations and we have immediately solved this incovenience that unfortunately happened during your stay. We sincerely hope that you will give us a second chance in order to transform the perception you unfortunately had of your recent stay. If we may be of any assistance, do not hesitate to contact us. Our very best regards,

6/10 Okay

Liz

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Viola Tognetti / Front Office Manager on Aug 17, 2023
Dear Liz,First of all we would like to thank you for choosing our Palazzo Montebello for your stay in Florence.It has been a great pleasure meeting you during your stay.On the name of all of our staff we would like to thank you for your review.Looking forward to welcoming you again at our beautiful Palazzo.Best Regards

6/10 Okay

silvio, sunny isles

Liked: Property conditions & facilities
The property is well maintained, breakfast really nice, but be aware that the hotel is far from the Duomo, it is located in a quiet street, but far from all Florence highlights.
Response from Viola Tognetti / Front Office Manager on Jul 31, 2023
Dear Mr. Silvio, we would like to thank you for bringing to our knowledge your experience of our Palazzo Montebello. We are delighted to read that you had an enjoyable experience with us and appreciated our Hotel, with special mention to our breakfast. Our Hotel is located at a walking distance from all Florence highlights, a nice walk along River Arno banks.With the hope of having you back in the near future, our very best regards.

10/10 Excellent

kevin, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff where fantastic.
Stayed 3 nights in Jul 2023
Response from Viola Tognetti / Front Office Manager on Jul 27, 2023
Dear Mr. Kevin, Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that our Hotel with special mention to all our colleagues was able to make your experience with us memorable. It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

10/10 Excellent

Elizabeth, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Viola Tognetti / Front Office Manager on Jul 25, 2023
Dear Mrs. Elizabeth ,Thank you for your time and for sharing your experience with us.We are delighted to read that you had an enjoyable experience with us. With the hope of having you back in the near future, our very best regards.

8/10 Good

Majed

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2023
Response from Viola Tognetti / Front Office Manager on Aug 8, 2023
Dear Mr. Majed., we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been satisfying. It will be our pleasure to have you as our guest in the future. Our very best regards,

6/10 Okay

Gabriella

Stayed 3 nights in Jul 2023
Response from Viola Tognetti / Front Office Manager on Jul 15, 2023
Dear Mrs.Gabriella, we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. It will be our pleasure to have you as our guest in the future. Our very best regards,

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property looked good but they need to keep the standard up with maintenance. Restaurant was excellent and also chambermaid.Easy walking distance to town .
Stayed 7 nights in Jul 2023
Response from Viola Tognetti / Front Office Manager on Jul 10, 2023
Dear Mrs. Kathleen, thank you for choosing Palazzo Montebello and sharing your Experience.On behalf of the entire Staff we would like to thank you for your wonderful opinion about the Hotel and as you mentioned its position, Staff and Restaurant.Our aim is taking care of our Guest's needs and let them feel like home for this reason what you said it is so important and precious. Nothing is better than having satisfied Guests like you! We really hope to welcome you soon and Feel another memorable experience with us!Our best regards

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Viola Tognetti / Front Office Manager on Aug 2, 2023
Dear Mrs. Theresa, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

8/10 Good

THOMAS

Traveled with family
Liked: Cleanliness, staff & service
5 star staff but 4 star room in the attic
Stayed 4 nights in Jun 2023
Response from Viola Tognetti / Front Office Manager on Jun 27, 2023
Dear Mr.Thomas, we would like to thank you for bringing to our knowledge your experience of our Palazzo Montebello. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. We sincerely hope that you will give us a second chance in order to transform the perception you had of your room to a 5 star. If we may be of any assistance, do not hesitate to contact us. Our very best regards,

8/10 Good

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Viola Tognetti / Front Office Manager on Jul 17, 2023
Dear Ms. Angelica,Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that your stay with us was satisfying. . It will be our pleasure to have you as our guest in the future.Our very best regards,