Excellent hotel with outstanding staff
Posted Sep 22, 2016
Highly recommend this hotel. It is located conveniently a half mile from the train station, easily accessed via taxi, bus, or the local tram on rail. Bed was super comfy after long days of exploring Florence, and housekeeping did a good job making up the room each day. Very welcoming and friendly staff at the front desk helped us with local maps and directions to various places. They went above and beyond for me, taking time to locate and hold onto some small gifts I'd left in the room. We returned to Florence a few days later to retrieve the gifts and learned they had kept them secure in the luggage hold room. The hotel is clean, has great staff, a restaurant/bar, a staffed rooftop bar at night, includes a substantial breakfast to get you started each day - really, what more could you ask for? If we ever get back to Florence this would be our top choice for hotel.