Ratings based on 548 Verified Reviews

3.7 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted May 1, 2017
The carpeting in the room was completely stained and disgusting. We had no soap, shampoo in our hotel room and the airport shuttles, although advertised as free, only run at certain times during the day.
Comment from Hotel Management
May 7, 2017 by FOM79, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mauro Fiore Front Office Manager Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Purpose built .. overnight at the airport

Posted Apr 4, 2017
The staff accommodated early checkin by readying a room when we arrived earlier than 2:00 pm after leaving a historic district accommodation. Dinner in the dining room was both tasty and reasonably priced. Due to early flight, before hotel shuttle bus service commenced, the staff arranged for a taxi. The room was clean and functional. WiFi was strong and reliable. The lobby is atractively furnished and spacious. A computer and printer are available in the lobby for boarding passes. etc. The hotel shuttle is limited in its schedule and only runs 6 times a day during peak periods. This hotel doesn't have accessible showers .. the shower is in the tub. In summary .. close to the airport .. nice facilities .. accommodative and efficient staff.
Comment from Hotel Management
May 7, 2017 by FOM79, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager
2 out of 5
by A verified traveler from cambridge MA

Very dirty

Posted Mar 18, 2017
The carpet was disgusting there was a lot of dirty everywhere I could not have a good rest at all
Comment from Hotel Management
May 7, 2017 by FOM79, Hotel Management
Dear Gus, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mauro Fiore Front Office Manager
2 out of 5
by A verified traveler from southampton

Posted Feb 25, 2017
Check in was very quick. Staff were helpful. The rooms are very dated and the carpets were in need of replacing. The bathroom doors were odd too - got shut in a couple of times. The free shuttle to the airport and train station was good. Be aware for pickpockets at the train station though!!
2 out of 5
by A verified traveler

Shuttle service....kind of

Posted Feb 18, 2017 on Hotels
For an airport hotel you thought the shuttle might pick you up from the airport more than 3 times per day. Arrived at 3pm and called the hotel who said the next shuttle was 6pm. Shuttle to return to the airport requires reservation. Food was very good if not a little over priced. Room was clean and simple. Not a lot in the area. Was here for business but for anything else would not recommened
Comment from Hotel Management
May 7, 2017 by Direttore, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mauro Fiore Front Office Manager
3 out of 5
by Gerald

Posted Jan 12, 2017 on Hotels
Transportation to the airport starts at 08h00 but it is not mentioned when making a reservation. It cost 25.00 by taxi from hotel to airport In would not stay there again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 29, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 13, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location. Very clean and comfortab

Posted Nov 7, 2016 on Orbitz
Pros: Location to airport. Room was clean and spacious. Staff were very helpful and friendly.
Cons: Restaurant was very pricey! No alternative to eating at the restaurant, no grocery store or vending machines.
3 out of 5
Recommended
for Everyone
by A verified traveler

nice

Posted Nov 6, 2016
Pros: Staff was very nice and restaurant was very good.
Cons: They said there was a shuttle to airport but only for groups and certain times. Was not happy with that.
Location: Close to airport