Ratings based on 284 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotelPosted Aug 10, 2015
Good customer service Close to all the attractions
by A verified traveler
Air Conditioning Did Not Work!Posted Aug 3, 2015
Pros: Great shower
Cons: Customer service from night staff
Unfortunately we did not enjoy are stay at this hotel. The room itself is adequate but has some weird features that I did not appreciate. The hotel is right off the street so some street noise will be heard. The main problem was that when we returned from being out the first night we immediately noticed that are air conditioner was not working. We contacted the front desk staff. She came up to the room and pushed the test button on the control panel and immediately left the room as she was in a hurry to leave for the night. The air came on for two minutes which was enough time for her to leave. We were stuck in a hot room all night. The next day when we expressed our frustration the morning person tried to blame us for opening a window which we had not done then telling us we should have called the emergency number. We tried calling it during the night but the call would not go through. The hotel did not compensate us because we booked through Expedia so a warning if you book through Expedia and something goes wrong with your stay then you have no recourse. Bad experience
for Everyoneby A verified traveler from New York, NY
Nice hotel in a convenient locationPosted Jul 31, 2015
Pros: Modern, comfortable rooms. Conveniently located near many tourist attractions
Cons: A specific aroma in the particular room we stayed in
Overall very nice experience. Located steps away from Ponte Vecchio and surrounding points of interest. Staff was very friendly and helpful.
for Everyoneby A verified traveler from Alabama
Excellent location and very knowledgeable and helpPosted Jul 26, 2015
Pros: Location, staff
We stayed one evening and had great dinner recommendations
for Everyoneby A verified traveler from melbourne australia
Excellent location personalised servicePosted Jul 25, 2015
Hotel located in very central location and staff service was exceptional offering very personalised service. Walking distance to all sights shopping and restaurants . Would highly recommend and would return when next in Firenze
for Everyoneby A verified traveler from London
Nice hotel near Ponte Vecchio Bridge.Posted Jul 24, 2015
Pros: The facilities available and the SPA.
Cons: Perhaps if breakfast could be included as part of the deal.
Location: It is easy to walk to many of the main attractions from the hotel.
We enjoyed are stay at this hotel, the staff are very friendly and helpful. The rooms are clean and the sofa bed is reasonably comfortable. I would recommend this hotel and would stay there again.
for Everyoneby A verified traveler
Posted Jul 23, 2015
Very nice hotel , spacious rooms and Excellent location . Awesome staff .. I will definitely use it whenever in Florence ..
for Everyoneby A verified traveler from Closter, NJ
Beautiful hotel located very convenientlyPosted Jul 13, 2015
Pros: Beautiful, modern, updated suites. Showers with excellent water pressure.
Location: Shopping, and sites within easy walking distance.
A phenomenal hotel with an excellent staff! Elena and team were very helpful in helping us arrange a tour guide. The suites are exquisitely designed, decorated, and very comfortable. Easy walking distance to fantastic shopping, and sites in Florence.
for Everyoneby A verified traveler from Chicago
Great find! Wonderfull small hotel great locationPosted Jul 12, 2015
Pros: Comfortable beds, separate room for kids, small kitchen, fantastic bathroom, helpful staff, great location, air conditioning
Location: Right by Ponte Vecchio. Don't miss the walk from here up to Piazza Michaelangelo for sunset view over the city.
I'm very picky about hotels and had not one bad thing to say about this hotel. It is a small hotel but no issues with that. Front desk is not 24 hrs but not a problem. Staff were attentive and helpful. Location is fantastic. A quiet street but only 2 mins from Ponte Vecchio and in very easy walking distance to everything in Florence. Rooms are modern and well equipped. Cant recommend this enough and will definitely stay here if I'm in Florence again.
for Couplesby A verified traveler from 東京
長期滞在に適したキッチンつきのホテル？Posted Jun 26, 2015