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Reviews of Portrait Firenze - Lungarno Collection

5 out of 5
Portrait Firenze - Lungarno Collection
Lungarno degli Acciaiuoli, 4, Florence, FI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 237 out of 273 reviews" "
Rating 8 - Good. 27 out of 273 reviews" "
Rating 6 - Okay. 4 out of 273 reviews" "
Rating 4 - Poor. 3 out of 273 reviews" "
Rating 2 - Terrible. 2 out of 273 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nayef

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location in the heart of Florence
Stayed 4 nights in Feb 2024

10/10 Excellent

Nawaf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff, I enjoyed so much
Stayed 3 nights in Oct 2023

10/10 Excellent

Guy

Traveled with family
Excellent service and staff and room was really well appointed with good quality linen and bathroom products. Would definitely recommend it. Only slight issue was with breakfast where the service at times was slow and the food from the buffet was not especially inspiring but a minor grip which would not stop us from going back.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dragica

Stayed 2 nights in Jul 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in a great location
Great boutique hotel in an amazing location - can’t ask for better views of Ponte Vecchio - sitting outside for breakfast or a late afternoon Aperol watching people ambling by is magical - the view of the bridge from our 3rd floor suite was stunning
Stayed 3 nights in Jun 2023

10/10 Excellent

Audra

Stayed 3 nights in Apr 2023

10/10 Excellent

Yara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Alexander, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful hotels I have stayed in. The view of the Arno and the Ponte Vecchio from my hotel room were a wonderful memory.
Stayed 1 night in Nov 2022

10/10 Excellent

Peggy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The minute you walk through the door at Portrait you are taken care of and pampered. The room is exceptional in every way from the dishwasher to the toiletries. The staff is unsurpassed in their desire to please & serve you. This property is exceptional & I would rate it above the Four Seasons chain. Maybe only the One & Only chain exceeds it. Thank you to all the staff for making our stay memorable.
Stayed 1 night in Oct 2022

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is unsurpassed in every way. The room with an amazing view was perfect and included anything a client would want from a flat iron to a checkin treat and drink. The staff catered to every need and request in a timely manner. There is nothing I would change. We will definitely return to the perfect hotel in the perfect location.
Stayed 1 night in Oct 2022

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent staff, wonderful restaurant on the premises and beautiful views of the river.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Service
Upon arrival, our bags were whisked away and we were offered welcome drinks. It was mid afternoon and we were hungry, but many restaurants were closed. The staff quickly made a recommendation and called the restaurant to reserve a table for us. At night, a menu of different pillows were offered. Overall, the location was perfect. The room itself was clean though not overly spacious. The service was top-notch. Highly recommend if you’re willing to splurge a bit.
Stayed 1 night in Apr 2022

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and the hotel itself were fantastic, couldn’t fault it on any level!
Stayed 2 nights in Mar 2022

8/10 Good

Leonard

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portrait
The stay was great , the staff was great 👍
Stayed 2 nights in Jan 2022

10/10 Excellent

Clare

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

2/10 Terrible

Mazen

Traveled with group
Disliked: Staff & service, amenities
It's not a hotel. It's more like furnished service apartment with bad quality in service.
Stayed 2 nights in Sep 2021
Response from Giacomo F. on Sep 23, 2021
Dear Mr. Mazen. I am very sorry to learn about your disappointment and I would like to talk with you to go deeper into the matter. I know you already have our GM's contact but if you prefer I can call you over the phone. Giacomo Fattori Lifestyle Team Manager

10/10 Excellent

Yehudis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Florence
Unbelievable experience. I can’t wait to go back.
Stayed 1 night in Jul 2021

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone from the housekeeping services to the restaurant could not have been more welcoming. I had personal escorts walking me to different offsite locations (ATM, Salon, etc.) just to be just I made it. I will definitely be a return guest.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🇦🇪
I was phenomenal
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Gina

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accommodation in the heart of Florence
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2020

10/10 Excellent

AndrewC, London

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we were looked after and made to feel like our stay really mattered to all of the excellent staff. After messaging the hotel in advance through the Expedia app to ask about car parking, they met us at the hotel entrance and parked the car for us in a local garage. The hotel is situated overlooking the Ponte Vechio bridge, which is one of the finest views in Florence. The architecture is unspoilt and you feel like you are immediately transported to the Renaissance period. Inside the hotel, the design is Sophisticated with a meticulous attention to detail. We’re here in the middle of Covid and the place is spotlessly clean. Masks are worn inside the communal places and hand sanitizers are positioned discreetly for our use. As it’s an Expedia VIP hotel, we received both a bottle of Prosecco and also a room upgrade. The upgrade probably due to less demand during covid. ( the hotel is usually sold out in the high season. ) We’re staying with 3 children and all the staff have been excellent with them. Especially Francesco and Carolina who looked after us on arrival. A visit to the Uffizi galllery was made easier, by the hotel, as they arranged for ‘skip the line’ tickets. Massively appreciated in the heat of the day. The rooms overlooking the Ponte Vechio round off what has been a fantastic visit. When we come back to Florence, we’ll be booking the Portrait hotel again for sure!
Stayed 1 night in Jul 2020

10/10 Excellent

Edward

Stayed 2 nights in Mar 2020

10/10 Excellent

BB, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was stunning and the staff went above and beyond to make our stay extremely memorable
Stayed 2 nights in Feb 2020

10/10 Excellent

Candace

Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in town. Location and service are perfect
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

AAA, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel at the best location and with amazing service!
Stayed 3 nights in Dec 2019

10/10 Excellent

AA, Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
amazing staff. design of the room is weird specially bathroom levels and shower space, elevators are very slow and the one that gets to the room I got is a service elevator which made it annoyingly late every time I needed to use it.
Stayed 2 nights in Nov 2019

10/10 Excellent

Portrait, Florence

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent staff help. Catered to all of our baby's needs.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect.. nice staff.. room size is spacious
Stayed 1 night in Oct 2019

10/10 Excellent

Frank

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right in the middle of things in Florence. Room technology was impressive. Was able to stream my tidal music right into the house speakers in the room. Really cool. What was most impressive was the team members that helped us have a great time. This will be our new hotel of choice when we visit Florence again.
Stayed 2 nights in Sep 2019

10/10 Excellent

Diena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will recommend this property to all of our friends and play to stay here again. A truly 5 Star boutique Hotel in the heart of Florence (steps away from Ponte Vecchio).
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is excellent! Easy access to all the attraction. Concierge service is excellent , super helpful. Breakfast & dinner food at the restaurant is very nice. The hotel recommendation for restaurants are very good too! The one thing i don’t like is the bath tub is too high and wide that very difficult to get in ...
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and luxurious- this hotel was magnificent. The room are lush and the location, very convenient. 5 star all the way!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Only problem is car parking and remote parking is very expensive.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was fantastic!!! The staff was marvelous and helpful always with full of energy. This hotel is like no other. This location is the best in Florence, Italy. 🇮🇹😃
Stayed 6 nights in Jul 2019