Ratings based on 482 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 6, 2018
Great size! Staff was friendly and spoke great English. Apartment was adaquate and had what we needed for our stay. Great jargon for this location!
3 out of 5
by A verified traveler from Kuwait

I want to give the residency good rate but I cant

Posted Apr 12, 2018
They are strictly making check in 3pm even if the room free. The room not like they described on the site and when I came back to them , they argued and asked for extra money I have copy of conversation and photos of their description and the room I have. Also, the room not have rubbishy basket They change the bed towels every seven days And many many
Comment from Hotel Management
Apr 19, 2018 by Cristiana, Hotel Management
Dear Guest, Thank you for leaving a comment and I'm sorry to read that you have not been satisfied with your stay. All apartments are equipped with a trash can and if the standard room has been reserved there is a small basket. I looked at the historian of your stay and we have not received any report regarding this thing; that would have been resolved. Best regards,
1 out of 5
by A verified traveler

Not so good

Posted Mar 18, 2018
Well first off the hotel was divided into two with the main hotel where the reception is and appears to be much nicer then there was the other part not connected. It was ok but didn’t feel comfortable. Then they put us in a room directly above the gate and all night I kept hearing the motor opening and closing and I didn’t sleep well at all. It was horrible.
Comment from Hotel Management
Mar 21, 2018 by alberto, Hotel Management
We are very sorry four your bad experience at Quadra Key alberto
3 out of 5
by Michael

Last night near Florence Airport

Posted Oct 8, 2017 on Hotels
This stay was the first day in October and neither the AC nor the heat were working. Location looks like a rough neighborhood, but it gets better about a block away. Restaurant suggestion (Tito's) was close and excellent. We chose this hotel for our last day and wanted to be close to the Florence airport. Taxi fare was still about 16 (sixteen) euros for two with luggage. Room was quiet but remember there is usually no heat in Italian hotels until November. Used Get Tours for our entire trip and they were excellent.
Comment from Hotel Management
Nov 9, 2017 by alberto, Hotel Management
thank you! alberto
4 out of 5
by Lynda

Posted Sep 26, 2017 on Hotels
Comment from Hotel Management
Nov 10, 2017 by alberto, Hotel Management
thanks a lot! alberto
3 out of 5
by A verified traveler

Quadra

Posted Sep 24, 2017 on Hotels
Reasonable room, but no kitchen facilities which were behind locked doors. Bit noisy with the road in front of the hotel satellite building.
Comment from Hotel Management
Nov 8, 2017 by alberto, Hotel Management
you reserved a standard room, a kind of apartment without kitchen alberto
4 out of 5
Recommended
for Everyone
by A verified traveler from longmont colorado

Posted Sep 20, 2017
The pillows are to hard and flat, everything else was great , the staff was very friendly .
Comment from Hotel Management
Nov 8, 2017 by alberto, Hotel Management
Dear Guest thank you for writing a review after your stay at our Quadra Key Residence. We are happy to hear, that you enjoyed your stay. We look forward to hosting you again. alberto
3 out of 5
by A verified traveler from canada

Ok hotel

Posted Sep 14, 2017
Hotel bare minimum . Bed hard . Not fridge in room or water to drink . Concierge nice a helpful Was not good quality but close enough to airport and has parking. Not a hotel but called a residence which means no food drink etc in place. Only very thin pillows . Noisy place
Comment from Hotel Management
Nov 8, 2017 by alberto, Hotel Management
Dear Sir, We reserved a standard room without kitchen and food and drink alberto
1 out of 5
by A verified traveler

Posted Aug 29, 2017 on Hotels
This is not a 4 star hotel. It's lucky if it's a 2 star hostel. The only resemblence this place has to a hotel is that there was a bed in the room (and I use the term bed loosely), and the door to the room locked. The bed creaked, was so thin that we thought the springs were going to puncture through. You could hear the springs with every movement in the bed. There were no extra pillows, we had to pay for access to the fridge in our room. We were above the gate to parking area and to access the front desk, so every time it opened and closed we heard it through our room, and couldn't sleep. We were right on a main road, and there is no insulation, so you can hear every noise the cars make, including the music playing in them and the conversations of the passengers. If I had intended to book a budget hostel, this place would have been great, but in terms of it being a 4 star hotel in the class of a Marriott, they are completely misleading you and are delusional about the rating, or even calling themselves a hotel. This was NO hotel by any real definition of the word. Now that we're back, we have to see the dr for the pains in our back from the springs poking at us. Would never stay here. If you are looking for a hostel, this is your place. If you are looking for a 4 star hotel, keep looking because this place isn't it.
5 out of 5
by AH from Florence

good aparthotel

Posted Jul 24, 2017 on Hotels
staff and hôtel all good
Comment from Hotel Management
Aug 12, 2017 by alberto, Hotel Management
Dear AH, Thank you for sharing your experience; we are happy that you enjoyed your stay in our residence. We wish you all the best and hope to welcome you again. Manuel