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Reviews of Residence Inn Florence Marriott

3 out of 5
Residence Inn Florence Marriott
1000 Sweetwater Ave, Florence, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 187 out of 267 reviews" "
Rating 8 - Good. 53 out of 267 reviews" "
Rating 6 - Okay. 11 out of 267 reviews" "
Rating 4 - Poor. 9 out of 267 reviews" "
Rating 2 - Terrible. 7 out of 267 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and enjoyed the breakfast. We were there for a fishing tournament and found the room very comfortable and the staff was really helpful answering our questions since we were not from the area.
Stayed 1 night in Apr 2024
Response from Residence Inn Florence Alabama on Apr 16, 2024
Thank you for sharing your comments. Your input is greatly appreciated. We hope you welcome you back soon.

8/10 Good

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
This trip was our third to Florence sine October. The first time, we stayed somewhere that was quiet, but it was old and dirty. The second time, we stayed somewhere downtown that was entirely too loud. So, like Goldilocks, this one was just right. We had a good stay. The young man who checked us in on Friday allowed us to change rooms when we realized our room was next to a busy road. We were always greeted, and we had great service. The people in the room above ours may have been auditioning for WWE (not the hotel's fault), and we had a barking dark in the room across from ours, which were the only drawbacks. Overall, this hotel is great, and we will stay here again.
Stayed 2 nights in Apr 2024
Response from Residence Inn Florence, Alabama on Apr 10, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Christen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is very well kept and clean. The environment did not have that stuffy scent which was good.
Stayed 4 nights in Dec 2023
Response from Staff of Residence Inn Florence Alabama on Jan 8, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

juan, hallandale

Liked: Cleanliness, staff & service
This Residence Inn is in the lowest quality of what we do remember from hotel of the brand. Towels are better than Hilton's -that's always-; the team is very good; the property needs updates, better cleaning -there were bugs and were promptly controlled.This one is more basic than any other Residence Inn we have visited
Response from Residence Inn Florence Staff on Jan 8, 2024
We appreciate you taking a moment to review your stay. We hope to serve you more successfully in the future!

10/10 Excellent

Brandy

Stayed 2 nights in Nov 2023
Response from Tammy Dawson General Manager on Jan 16, 2024
We are delighted to hear that you enjoyed your stay!Thank you so much for the feedback, please come back soon!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Staff of Residence Inn Florence, Alabama on Dec 7, 2023
Thank you so much for the feedback! I was happy to hear that you had a good stay! Maybe the next stay we can make it fantastic! Come back to visit soon!

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Staff of Residence Inn Florence, Al on Nov 8, 2023
Thank you so much for the feedback! I was happy to hear that you had a good stay! Maybe the next stay we can make it fantastic! Come back to visit soon!

10/10 Excellent

cydney

Stayed 1 night in Oct 2023
Response from Staff Residence Inn Florence on Oct 26, 2023
I am so glad you had a nice stay! We look forward to making Residence Inn your home away from home!

10/10 Excellent

Erin

Stayed 3 nights in Oct 2023
Response from Staff Residence Inn on Oct 20, 2023
I am so glad you had a nice stay! We look forward to making Residence Inn your home away from home!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will give Residence Inn at Florence a good property rating. The building shows some wear but the property is well maintained. The 1BR suite was spacious and reasonably clean. The bathtub had a lot of wear on the coating, but the shower functioned well.
Response from Staff Residence Inn on Oct 30, 2023
Thank you so much for the feedback! I was happy to hear that you had a good stay! Maybe the next stay we can make it fantastic! Come back to visit soon!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Sep 2023
Response from Residence Inn Staff on Sep 27, 2023
We appreciate you taking a moment to review your stay. We hope to see you again !

10/10 Excellent

Derwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from Residence Inn Staff on Sep 27, 2023
Thanks for the 5 star review! We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 4 nights in Sep 2023
Response from Residence Inn Florence, Alabama on Sep 13, 2023
On behalf of the entire hotel team, I want to thank you for rating your stay. We hope to welcome you again soon.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious rooms
Stayed 3 nights in Jun 2023
Response from Staff of Residence Inn Florence, Al on Jul 5, 2023
We hope to welcome you again soon.

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Residence Inn Florence Al on Jul 5, 2023
On behalf of the entire hotel team, I want to thank you for rating your stay. We hope to welcome you again soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice. Awesome amenities. Staff was friendly.
Stayed 2 nights in Jun 2023
Response from Katie on Jun 26, 2023
Amanda, thank you for your review. We are thrilled that you enjoyed your stay with us and hope you will stay with us again in the future!

10/10 Excellent

W Landon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Best customer service ever. Great place to stay and I highly recommend.
Stayed 1 night in Jun 2023
Response from Residence Inn Staff on Jun 7, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again don't hesitate to call us.

10/10 Excellent

Mary

Stayed 2 nights in May 2023
Response from staff of Residence Inn Florence, Al. on Jun 19, 2023
Thank you for reviewing your stay. Your input is greatly appreciated. We hope you welcome you back soon.

2/10 Terrible

Mike

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on May 8, 2023
Thank you for taking the time to leave a review.

2/10 Terrible

francisco

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This Marriot hotel is not like other Marriots, there is no housekeeping service until you request it, and also the rooms are completely dirty and smell like an abandoned old house, the oven, and the fridge were dirty too. I also found hair from the previous guests in the shower. honestly, it is not what I was expecting.
Stayed 4 nights in Apr 2023
Response from Residence Inn Staff on May 5, 2023
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 Excellent

Jacquatta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 1 night in Apr 2023
Response from Residence Inn on Apr 6, 2023
Thank you for staying with us! We hope you come back soon.

6/10 Okay

Daniel

Liked: Staff & service
Stayed 1 night in Mar 2023
Response from Residence Inn by Marriott Florence Staff on Mar 25, 2023
On behalf of the entire hotel team, I want to thank you for rating your stay. We hope to welcome you again soon.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. My daughter and I stayed there because she had some things going on at UNA. Everything was clean. The room was nice. The breakfast was good. Friendly staff. We would defiantly stay again.
Stayed 2 nights in Mar 2023
Response from Staff of Residence Inn by Marriott Florence, Al. on Mar 16, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome and the property was located close enough to downtown to make it a short drive.
Stayed 1 night in Mar 2023
Response from Staff of Residence Inn Florence on Mar 6, 2023
I am glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future.

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The accommodations were good, but the staff, particularly one lady at the front desk, was super disinterested in excellent service
Stayed 1 night in Feb 2023
Response from Tammy Dawson General Manager on Feb 13, 2023
I am very sorry you felt a staff member was rude to you at check in. I will be speaking to my staff this afternoon to ensure this doesn’t happen again. We put our staff through extensive customer service training so we’re very saddened to hear this. Please accept our sincere apologies — we’re taking steps to ensure we maintain our high standards of customer service in the future.”

10/10 Excellent

Ashley

Stayed 1 night in Feb 2023
Response from Staff of Residence Inn Florence on Mar 6, 2023
On behalf of the entire hotel team, I want to thank you for rating your stay. We hope to welcome you again soon.

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unaware pets were allowed. Had a barking dog across the hallway.
Stayed 1 night in Dec 2022
Response from Residence Inn Florence Staff on Dec 8, 2022
Thank you for choosing us and for your review. I apologize for any confusing with our pet policy and the disruption. We hope to serve you more successfully in the future!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love love love
Love the stay
Stayed 1 night in Nov 2022
Response from Staff of Residence Inn Florence on Nov 21, 2022
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Luis Enrique

Stayed 1 night in Oct 2022

2/10 Terrible

Dale R, Arvada

Business traveler
The food service guy, Paul Moon, was professional and customer service oriented.
Stayed 2 nights in Oct 2022
Response from Staff Residence Inn Florence Alabama on Oct 13, 2022
Thank you for choosing us and for your review. Paul is an asset to our team. We hope to welcome you back soon.

10/10 Excellent

Russell, Huntsville

Stayed 1 night in Oct 2022

10/10 Excellent

Tina

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 5 nights in Aug 2022
Response from Staff Residence Inn Florence, Alabama on Oct 13, 2022
Thank you for choosing us and for your review! We hope to see you again soon.

4/10 Poor

Tanya

Stayed 1 night in Aug 2022
Response from Residence Inn Staff on Nov 17, 2022
We hope to welcome you again soon.

6/10 Okay

Heather

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Would not stay here again
When we checked in, they gave us a dirty room. The second room they gave us had dirty towels on the closet floor. We were there for a high school fishing tournament and the parking was not so great for boats. We blocked off our spaces with orange cones and the staff put up signs stating we could not block spaces. They apparently don't know how hard it is to back a boat in-between two vehicles. Breakfast was good.
Stayed 7 nights in Jun 2022
Response from Residence Inn Florence staff on Sep 7, 2022
I am sorry you had a less than perfect stay. Your comments will be shared with our staff so we can make improvements. We hope to welcome you back again.

10/10 Excellent

Donna

Stayed 1 night in Jun 2022
Response from Residence Inn Florence staff on Sep 7, 2022
Thank you for the perfect rating. We hope to see you again soon.

10/10 Excellent

Audrey, Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. This was conveniently located for us!
Stayed 1 night in Jun 2022
Response from Residence Inn Florence staff on Sep 7, 2022
We are happy you had a good stay. We look forward to welcoming you back.

10/10 Excellent

Lois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service
It was clean but tile was falling off in the bathroom. There was no bodywash or shampoo/conditioner.
Stayed 1 night in May 2022
Response from Residence Inn Florence staff on Sep 7, 2022
Thank you for reviewing our property. We will pass your comments along to our housekeeping supervisor so we can correct these issues. We hope you will try us again.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot to land for 4 days. No negatives.
Stayed 5 nights in Apr 2022
Response from Residence Inn Florence staff on Sep 7, 2022
We are glad you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Cary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Residence Inn Florence staff on Sep 7, 2022
Thank you for rating your stay. We hope to see you again.

10/10 Excellent

Grmeja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Jessica

Stayed 1 night in Apr 2022

4/10 Poor

DeMia

Stayed 1 night in Feb 2022

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

4/10 Poor

Rayce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was not very quiet. We were awakened many times in the night by other guests.
Stayed 1 night in Nov 2021

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional including housekeeping, breakfast staff and maintenance. Harley was most helpful with our needs! Only thing I could add would be more eco friendly items like the shampoos and soaps also recycling the plastic bottles.
Stayed 3 nights in Nov 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t
Stayed 1 night in Oct 2021

8/10 Good

Pratik

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021