Smart hotel, safe location
Posted Dec 14, 2016
Very good first impression, lovely fragrance as you walk in and go up the stairs to the reception. Staff welcome you with a nice smile and warm welcome, prosecco on arrival. They always asked if everything was fine, if I was happy with my room. I wanted to upgrade but I was informed the hotel was full. My room was only standard, single. It was so clean and smart, beautiful white linen and towels. But it could have been a little warmer, it was a little unusual shape, layout was not ideal for me. The shower was a little difficult to adjust; just got too hot. I did not complain as these were not big issues and I had no choice. The breakfast was so well prepared; they wanted to please and make me happy during my stay; I would certainly go back and perhaps ask for room options or reserve a better room in advance. When you are in Florence all day sightseeing and doing your cultural things, you just want your room to be a little bit more comfortable I suppose. Overall though, the guys at the reception were always smiling and so helpful, you feel very lucky to be staying there.