Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Top notch hotel and staff in Old Town Florence

Posted Oct 12, 2016
Pros: The staff's courtesy and professionalism. The luxurious facilities. The personal and intimate service.
Location: The hotel is a stone's throw from the Uffizi, Duomo and numerous famous churches and other museums. Also eating and shopping everywhere.
Excellent location within 5-10 minutes walking of major museums, renowned churches and shopping allows you to return to your room throughout the day without detouring from your day's plans. The facilities are modern, clean and 5 star. The staff is wonderfully attentive from the moment you make your reservation. The hotel boasts only 14 rooms so your welcome, stay and departure is handled with the utmost personal care. Breakfast is sumptuous: hot and cold selections, fresh squeezed orange juice and more, and a wide selection of pastries, cereals and yogurts. We were in Florence to celebrate our anniversary and were treated to complimentary champagne. Even our 4:30 am departure was handled with finesse. They arranged for a taxi which arrived on time to the minute and offered us a basket of breakfast "to go" for us to have in our room that early morning. The Comfort Suite is roomy and offers a private bedroom away from the sitting room. We also enjoyed an unobstructed view of the Duomo's dome and bell tower over the neighboring roofs.We highly recommend this hotel, and suggest that you book directly with them to obtain the complimentary minibar privileges that accompany direct bookings. Prepare to be pampered!
5 out of 5
by A verified traveler

Friendly, accommodating staff and great location!

Posted Sep 30, 2016
The staff was amazing! They helped with great dinner recommendations, directions, arranged for early breakfast to accommodate our need to leave early for a tour, and scheduled a cab that would take credit cards to take us to the airport when we were low on Euros. Matteo was especially helpful, but the entire staff was great. Matteo got us a last minute reservation at an amazing restaurant. The room was very nice and clean. The location was quiet but also very convenient for getting around to all we wanted to see.
5 out of 5
by A verified traveler from Northern California

It's was amazing. San Firenze is the perfec.

Posted Sep 18, 2016
San Firenze was the perfect location, the staff assisted with all our needs and were super friendly. Thank you Tatiana and Mateo
5 out of 5
by A verified traveler from New York, NY

Beautiful suites with an excellent location

Posted Sep 15, 2016
Beautiful suites with an excellent location. Staff is very friendly
5 out of 5
by A verified traveler

Great central location and friendly staff

Posted Sep 13, 2016
We booked here for our honeymoon and couldn't have been happier. Great location and super staff. We would go back!
5 out of 5
by A verified traveler from Toronto, Ontario

Great hotel close to all

Posted Sep 6, 2016
The staff, location and comfort of this hotel was excellent!! Our room was luxurious and clean. We had a king size bed facing the square with a great view. Toiletries, slippers and beautiful bedding. We really felt pampered and spoiled. The staff we fabulous, always smiling with a friendly greeting and great recommendations for sights and restaurants. They went above and beyond to help us locate tickets to one of the museums and they always took the time to ask us how our day was. Breakfast had a great variety and we always left satisfied. The hotel is centrally located with easy walking to most major sites and attractions. Loved this hotel and would stay again in a heartbeat.
5 out of 5
by A verified traveler

Unbelievable experience

Posted Sep 4, 2016
Beautiful hotel in a beautiful city. The staff is friendly and helpful. They even provided a surprise birthday cake for our daughter that turned 11 the day after we arrived. I rarely write reviews by our experience here was unbelievable that I felt compelled to share it with Expedian users.
5 out of 5
by A verified traveler

Lovely and helpful staff

Posted Aug 25, 2016
The best people with genuine desire to help and please. Classic Florentine luxury including sumptuous decor, heated towel racks and espresso machines. Beside Piazza Signoria and all the important sights. Elevator small and slow is only (small) complaint
5 out of 5
by A verified traveler

beautiful, cozy suite in the middle of old Firenze

Posted Aug 24, 2016
Very clean, beautiful, quite room. Good functioning bath room. Delicious breakfast. Kind and efficient staff !! Great location. I made a great choice!
5 out of 5
by A verified traveler from S


Posted Aug 22, 2016
Excellent servoce, facility, clean, extremely attentive staff, great breakfast. Can't wait for next year.